Head of Service Management for CTO
Sheffield, Yorkshire, United Kingdom
HSBC
remediate systemic issues tied to CTO platforms. Change Management - Improve change success and production hygiene. Service Reliability - Align platform resilience initiatives and participate in scenario planning. Service Level Management - Monitor and report on SLOs, SLAs, and performance indicators. CSDM/CMDB - Ensure platform assets and dependencies are well-modelled … key KPIs: incident trends, recovery time, change success, service availability. Proactively identify risks, operational gaps, and opportunities to automate or harden critical services. Support scenario testing and recovery readiness initiatives across CTO-owned platforms. Deep Partnership with Product Management Act as a key interface between Service Management and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: