26 to 50 of 51 Permanent 1st Line Support Jobs

1st line support engineer Location: St Ives, Cambridgeshire Permanent role Standard office hours salary: £27,000-£28,000. Will go up to £30,000p/a for the perfect candidate A close-knit, smaller growing IT support team looking for someone with … least one year of hands-on experience providing technical support to businesses. If you’re someone who enjoys solving problems, learning new technologies, and making a real difference to users’ day-to-day IT experience, we’d love to hear from you. This is an ideal role ...

1st Line Support Analyst - 12-Month FTC (Likely to Go Permanent) Southampton £22,000-£24,000 Full-time, Onsite (5 days/week) We're looking for a personable and proactive 1st Line Support Analyst to join a growing technology ...

Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: MondayFriday, 8:30am5:00pm Salary: £25,400p/a Were a friendly, growing IT support team looking for someone at the early stage of their IT career. … part of a supportive team where you can learn, develop, and take on more responsibility as your confidence grows. What youll be doing Providing 1st line technical support over the phone and via remote access tools Helping investigate basic hardware, software, and malware issues Keeping ...

Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: Monday–Friday, 8:30am–5:00pm Salary: £25,400p/a We’re a friendly, growing IT support team looking for someone at the early stage of their … supportive team where you can learn, develop, and take on more responsibility as your confidence grows. What you’ll be doing Providing 1st line technical support over the phone and via remote access tools Helping investigate basic hardware, software, and malware issues Keeping clear ...

role in resolving day-to-day issues, supporting new starters, and ensuring technology enables the organisation to operate effectively. Key Responsibilities Provide 1st line technical support for hardware and software issues Log, prioritise, troubleshoot and resolve IT tickets, escalating where appropriate Support Microsoft … asset inventories, documentation and “how-to” guides Support desk moves, office IT setup and general IT tasks Experience Required Experience in a 1st line IT support or IT service desk role Working knowledge of Windows OS and Microsoft 365 Understanding of IT support ...

Title: 1st Line IT Support Technician Based: Head Office, St Mellons, Cardiff Reports to: Business Intelligence Manager If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect … maternity reward vouchers Employee well-being and assistance programme Access to EV company car scheme Life assurance cover Role Purpose: Responsible for first line technical support to internal employees ensuring service requests are dealt with in line with Helpdesk objectives and standards. Desirable Skills ...

client an expanding MSP are looking for an experienced 1st Line Support Engineer to join their team. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a strong knowledge of as many … VoIP systems MS Teams and SharePoint Online Apple products A starting salary of £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate ...

client an expanding MSP are looking for an experienced 1st Line Support Engineer to join their team. You will have exceptional customer service and communication skills along with strong problem-solving and prioritisation abilities. Technically, you will demonstrate a strong knowledge of as many … VoIP systems MS Teams and SharePoint Online Apple products A starting salary of £29000 plus benefits and a great career path into 2nd line and service desk lead opportunities for the right candidate ...

your career? Our client is seeking a customer-focused Service Desk Analyst to play a key role at the frontline of their IT support function. This role is centred on delivering outstanding customer service while providing hands-on troubleshooting across the Microsoft 365 suite, supporting users with everyday … requests efficiently. Deploy PCs using Windows Autopilot and Intune. Set up and configure Windows-based desktops and laptops. Experience required: Previous experience in a 1st line IT support role troubleshooting across Microsoft 365 A working knowledge of ITIL, incident, problem, and change management. Experience taking ...

client is seeking a 1st line IT Support Engineer to join their rapidly growing team based in Finchley, London. Responsibilities • Answering calls and responding to tickets from customers. • Provide remote support to resolve problems that the customer is facing relating to any aspect … their IT. • Triage incoming calls and tickets and liaise with the wider IT team to manage escalations. • Provide on-site technical support at clients’ premises where necessary. • Adhere to defined KPIs and meet the expected SLAs. • Consistently contribute to and update documentation. • On-board and off-board users. ...

Support Analyst, Service Desk, 1st line, COR7422 As part of continuing business growth, an IT Support Analyst/Service Desk Analyst is required to join one of the region's most successful accountancy firms. The successful Support Analyst/Service Desk … Analyst will be the first line of support on a busy helpdesk, dealing with IT issues click apply for full job details ...

Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video … with attention to detail. Processing service tickets raised by customers, analysing faults, and providing remote solutions. Responsibilities: Provide technical assistance and support to customers via phone, email, and chat channels. Diagnose and troubleshoot technical issues related to our video telematics products and devices. Triage and process service requests. ...

Title: 1 st Line IT Support Technician Based: Head Office, St Mellons, Cardiff Reports to: Business Intelligence Manager If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect … maternity reward vouchers Employee well-being and assistance programme Access to EV company car scheme Life assurancecover Role Purpose: Responsible for first line technical support to internal employees ensuring service requests are dealt with in line with Helpdesk objectives and standards. Desirable Skills ...

Junior IT Support Engineer (1st Line) Location: St Ives, Cambridgeshire Type: Permanent, Full-Time Hours: MondayFriday, 8:30am5:00pm Salary: £25,400p/a Were a friendly, growing IT support team looking for someone at the early stage of their IT career. ...

Title: 1st Line Technical Support Location: UK-Kent-Tunbridge Wells Overview: VisionTrack is a leading provider of video telematics solutions, offering innovative technology to enhance fleet management and safety. Our cutting-edge products empower businesses to optimise operations and improve driver safety through advanced video ...

Title: 1 st Line IT Support Technician Based: Head Office, St Mellons, Cardiff Reports to: Business Intelligence Manager If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect ...

Support Technician x3 | Redhill | £27,000 – £30,000 Are you an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider Do you thrive on solving problems, delighting users, and working with cutting-edge tech … variety—right from day one. What’s the Role? You will be the first point of contact for customer queries—providing technical support, troubleshooting, and ensuring their systems are running smoothly. You will act as the bridge between the client and the wider technical team, all while expanding ...

National IT have an exciting opportunity for a talented IT Professional to join the NIT Onsite Support Team based at Bardon. The role will initially support the project team from a software and automation testing perspective then transitioning to onsite software and hardware support. The preferred … candidate will have experience of working within automated distribution centres and providing IT support to the DC end users from a software and hardware perspective. Knowledge and experience of working with IT teams to deliver successful software projects is required. Experience with integrating and/or operating Manhattan ...

real impact, this could be the perfect next step for you. What You'll Do In this customer-facing role, you'll provide first-line support across the infrastructure environment, including: Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles … mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on-premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. What You Bring ...

real impact, this could be the perfect next step for you. 🔧 What You’ll Do In this customer-facing role, you’ll provide first-line support across the infrastructure environment, including: Supporting on-premise infrastructure such as switches, wireless networks, and Windows Server roles … mobile devices, printers, and meeting room equipment. Assisting with backup and disaster recovery solutions using Veeam. Ensuring accurate, detailed documentation of systems and support tickets. Applying security best practices across on-premise systems. Managing and escalating tickets as needed, keeping users informed throughout the process. 🌟 What You Bring ...

hours of work are Term Time only + 2 weeks. You will contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support … department in order to ensure a high standard of service to students and staff. Key Responsibilities To provide a professional first line technical advisory and diagnostic support service to both staff and students within a Service Desk environment. To ensure that all reported technical issues ...

hours of work are Term Time only + 2 weeks. You will contribute to the provision of customer focused, cost effective IT support services, supporting students, teaching and administrative staff. The applicant will be responsible for maintaining effective service delivery standards and will provide hardware and software support … department in order to ensure a high standard of service to students and staff. Key Responsibilities To provide a professional first line technical advisory and diagnostic support service to both staff and students within a Service Desk environment. To ensure that all reported technical issues ...

First Line Help Desk Support Location: Horsham Job Type: Full-time Salary: £28,000 An exciting opportunity has become available to join a leading business in the technology sector as a First Line Help Desk Support. If you are looking for a career move … access issues, escalating where necessary Maintain ownership of customer issues through to resolution or appropriate escalation. Escalate complex or unresolved issues to second-line product or technical support teams with clear and detailed information. Keep customers informed of ticket progress and expected resolution times. Contribute ...

Global 4 are also proud to be an Equal Opportunities and a Living Wage Foundation employer. What Will You Be Doing? • Handle first-line queries on customer networks across broadband, VoIP, and access circuits. • Perform diagnostics using packet captures, SIP traces, RTP flow analysis, and router interfaces. • Resolve … platform providers to progress faults on customer lines and hosted voice services. • Maintain structured fault records aligned to regulated standards. • Validate restoration with line tests, QoS checks, and end-to-end call verification on customer services. • Monitor alerting and ticket queues based on service impact and SLAs. • Feed ...

face (food and accommodation included, travel not included). Responsibilities: Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system. Provide clear, friendly, and professional assistance to resolve technical issues. Diagnose and resolve basic technical problems, escalating complex … issues when necessary. Maintain accurate records of customer interactions and resolutions. Support the team in monitoring systems and ensuring service availability. Learn and apply ITIL principles and best practices in service management. Assist customers with hardware and software installations, updates and configurations. Skills Required: A genuine interest ...