15 of 15 Permanent 2nd Line Technical Support Jobs

Join to apply for the 2nd Line Technical Support Analyst role at Corpay 4 days ago Be among the first 25 applicants Join to apply for the 2nd Line Technical Support Analyst role at Corpay Your … role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. Your role Corpay is currently looking to hire a 2nd Line Technical Support Analyst. This is a permanent position and will be based … in our Swindon office. As a 2nd Line IT Technician, you will provide advanced technical support to users, resolving complex IT issues that cannot be handled by 1st Line Support. You will work closely with the IT team to maintain and More ❯

week ago Be among the first 25 applicants Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to be one of the UK's fastest … deliver innovative solutions to businesses of every size, shape and sector. We are now recruiting for a Technical Support Adviser 2nd Line IT. In this role, you'll be providing first-class service to Focus Group customers through handling of 2nd line … SLA remaining Document required changes in line with Focus Groups Change Management process. Job Title - Technical Support Adviser 2nd Line IT Reports to - Service Desk Manager Department - Operations Salary - (DOE) Location - Truro, Cornwall Established in 2003, Focus Group is proud to More ❯

Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the … the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills. Working as an onsite Desktop … Support Engineer/2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills … into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and … around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills … into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and … around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer More ❯

Help Desk Specialist/2nd Line Technical Support Specialist - Permanent Location: Birmingham/Tyseley Salary: £30,000 - £38,000 per annum + excellent benefits ARCA Resourcing is proud to be partnering with a well-established and industry leading company in their search for … and professionalism. Role Overview: The Help Desk Specialist/2nd Line Technical Support Specialist will provide second-line technical support across a range of standard software and hardware systems. You’ll be responsible for troubleshooting, resolving, and … are delivered. This position is key in maintaining a high standard of customer satisfaction and technical service delivery. Key Responsibilities: Deliver second line support and issue resolution for software and hardware enquiries. Respond to user queries via phone, email, and ticketing systems with a More ❯

Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the … LOCATION: London JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills. Working as an onsite Desktop … Support Engineer/2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT More ❯

2nd Line Technical Support Analyst - Contractor Join to apply for the 2nd Line Technical Support Analyst - Contractor role at Surrey Satellite Technology Ltd (SSTL) . Role Overview: Responsible for the successful resolution of tickets assigned to … for all client computing. Support and develop the team to a senior level. This role sits inside IR35 . Key Responsibilities Perform 2nd line functionality for the IT Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for … Specification Qualifications: Certificate or Diploma in computing (or equivalent). ITIL or equivalent qualifications are an advantage. Experience: At least 5 years in a 2nd line or senior 2nd line role, supporting hardware, cloud applications (e.g., M365), and broad technical applications. Skills More ❯

Job Description Job Title: 2nd Line Technical Support Analyst Hours: 35 Hours Per Week Type: Permanent Location: Buckinghamshire, Gerrards Cross, SL9 (100% office-based - CandidateMUSTbe able to drive and live under 45 mins away) Salary: 32,000 – 37,000 We’re seeking a … Technical Support Analyst to join our clients experienced technical team. You will be providing 2nd line support to Local and international clients, helping to maintain and optimise mission-critical software systems. This is a fast-paced, phone-based support … Contribute to continuous improvement in support processes Essential Skills & Experience: IT qualification or degree (required – not negotiable) Minimum 2 years' experience in 2nd line technical support Strong communication and phone-based support skills Confident working with SQL, Windows, and More ❯

Solving complex issues, elevating customer satisfaction Permanent Carlisle About this role The 2nd Line Technical Support Advisor plays a critical role in maintaining high levels of customer satisfaction by delivering prompt, effective, and technically sound support for broadband, networking, and internet … recurring problems, and contributing to the ongoing improvement of support processes, documentation, and internal knowledge sharing. Beyond reactive support, the 2nd Line Advisor is expected to play a proactive role in maintaining service reliability by spotting early signs of service degradation or systemic … meet the needs of the customer, you will need to be flexible with your working hours Experience required Proven experience in a 1st or 2nd line technical support role in a call centre environment Proficient with tools like, ping, traceroute and remote access More ❯

IT Support | 2nd Line | Service Desk | Technical Support My growing client based in Hemel Hempstead are looking to recruit a technical Support candidate for their internal team. You will provide support to users remotely and … ideally have an understanding of networks, software and systems. Responsibilities Provide technical support to clients via phone and email. Troubleshoot and resolve technical issues, including hardware, software, and network problems. Log and manage support requests using our ticketing system. Escalate complex issues … when necessary. Actively manage ticket system queues to chase resolution and reduce ageing tickets to agreed SLAs. Participate in training sessions to develop technical skills and knowledge. Provide excellent customer service and always maintain a professional demeanour. Essential Skills Understanding of computer systems, networks, and software. Experience of More ❯

2nd Line IT Helpdesk Technical Support – Permanent A rare opportunity to join a leading MSP and gain a solid grounding in delivering IT services with further progression options. Due to continued growth, a role has been newly created for a further team member … ConnectWise, Zendesk or Freshdesk as well as experience with Office 365, Azure or AWS is a positive differentiator. Skills/Attributes Required Key Technical Skills Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services. A good understanding of Microsoft Exchange, Office365 … This role would be suitable for: IT Help Desk, IT Support Analyst, Help Desk Support, Experienced 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Project Engineer or IT Technician. 37.5 Hours per week. More ❯

We’re Hiring – Technical Support Advisor 2nd Line Telco (4 On/4 Off) Salary – Up to £30,000 (DOE) plus £4,000 annual shift allowance Location:UK - fully remote This role involves working 12 hour shifts on a rotating schedule of … we are a dynamic force in the industry. Job Purpose: In this role, you'll deliver exceptional service to Focus Group customers by addressing 2nd line service queries as a member of our Product Services team. You will offer advanced technical support and … resolve issues for our customers. Key Responsibilities: Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order. Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets. To More ❯

Junior Technical Support Engineer – 1st/2nd Line - Professional Services - £30,000-£35,000 + Bonus We are seeking a Junior Technical Support Engineer to join our Professional Services team in London. This is a 15-month fixed-term … contract, requiring around 12 months of relevant experience. The role involves providing 1st and 2nd line support to internal users, assisting with cybersecurity duties, administering Microsoft products like Microsoft 365, liaising with third-party vendors, and participating in projects. Key Responsibilities: Provide end-user support More ❯

Job Description Job title: Junior Technical Support Engineer – 1st/2nd Line Client: Professional Services Salary: £30,000-£35,000 + Bonus Contract: 15 month FTC Location: London Skills: Windows 11, AD, Exchange, Azure, Office 365, Security The role: My client is looking … for a Junior Technical Support Engineer to join their team. The ideal candidate will have around 12 months experience. … This role will be 2 days per week in the office, with rare travel to other branch offices. Key responsibilities: End user 1st/2nd Line Support for internal employees Assisting with Cyber Security related duties (and opportunities to learn in this area) Administering predominantly More ❯