AWS Connect Specialist
- Hiring Organisation
- CSZNet, Inc
- Location
- Washington, Washington DC, United States
- Employment Type
- Permanent
- Salary
- USD Annual
Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements. b) Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows. c) Configure and maintain Amazon Connect instances … metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect. b) Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance. c) Regularly review usage data from Amazon Connect's cloud ...