Head of IT Service Delivery
- Hiring Organisation
- Picture More
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £95,000 - £100,000 per annum
service and support teams to maintain high technical and customer service standards. Define, own, and govern major incident management processes, including RCA governance and continuous improvement actions. Own change management policy, CAB governance, and service communications for planned and unplanned changes. Develop and maintain meaningful service level … metrics, KPIs, and management reporting for senior leadership. Own service delivery standards for modern workplace and office technologies Lead continuous service improvement initiatives to enhance reliability, availability, and customer satisfaction. Oversee IT service continuity and recovery planning, testing, and reporting. Develop and manage supplier relationships, ensuring third ...