Director of IT Service Delivery
- Hiring Organisation
- Burlington Stores, Inc
- Location
- Beverly, New Jersey, United States
- Employment Type
- Permanent
- Salary
- USD Annual
enhance service delivery and champion ITIL best practices, ensuring alignment with organizational goals. The role focusses on delivering exceptional customer experience and driving continuous improvement in IT service management processes. Key responsibilities include owning enterprise ITSM processes for Incident Management, Knowledge Management, and Service Request Fulfillment, while … streamlining workflows, implementing robust SLAs and leveraging ServiceNow to optimize service desk performance. Develop and refine processes to ensure consistent operational performance and continuous improvement. Establish KPIs and metrics to track the performance of operational functions, including system uptime, incident response times, and automation efficacy. Analyze service metrics ...