2nd line Service Desk Shift Manager
- Hiring Organisation
- ECS Resource Group Ltd
- Location
- Solihull, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £38000 - £40000/annum + 20% Shift Allowance (£48,000 OTE)
expectations are exceeded. Alongside your leadership responsibilities, you'll act as a senior technical escalation point, supporting engineers with complex incidents and helping drive continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues ...