1,151 to 1,175 of 1,482 Permanent Customer Engagement Jobs

play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team leadership, technical oversight, service improvement initiatives, and customer engagement. The role would suit someone currently working as a Service Desk Team Leader, Helpdesk Manager, IT Support Manager, Technical Team Lead, Microsoft Team Lead … Service Delivery Team Lead within an MSP or customer-facing IT environment. The Role As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels. ...

play a pivotal role in ensuring service excellence across a diverse client portfolio, combining team leadership, technical oversight, service improvement initiatives, and customer engagement. The role would suit someone currently working as a Service Desk Team Leader, Helpdesk Manager, IT Support Manager, Technical Team Lead, Microsoft Team Lead … Service Delivery Team Lead within an MSP or customer-facing IT environment. The Role As Network Support Team Lead, you'll be responsible for the day-to-day management of the Service Desk, ensuring incidents and service requests are handled efficiently and in line with agreed service levels. ...

just getting started. Join us to put AI to work for people. Job Description As a Staff AI Agent Engineer – Moveworks | Customer Deployment at Moveworks ServiceNow, you’ll be responsible for making customers successful with the Moveworks ServiceNow Platform by accelerating product adoption through various customer engagements. … critical, high-leverage technical individual that operates at the intersection of Customer Success, Product Management, and Engineering. Your primary mission is to translate complex customer business process challenges into innovative, high-impact AI solutions built on our platform. This role provides full-stack ownership of technical success, allowing ...

will be responsible for enabling partners to position, sell, and deliver the full AudioCodes portfolio, including voice, cloud communications, contact center, AI-powered customer experience, and managed services solutions. About Us We are AudioCodes (NASDAQ: AUDC), a global leader in voice communications, Voice AI, Unified Communications, Contact Center … powered customer experience solutions. For over 30 years, we have helped enterprises, service providers, and partners modernize communications, simplify voice transformation, and deliver better employee and customer experiences. AudioCodes works with leading collaboration ecosystems including Microsoft Teams, Cisco Webex, Zoom, and other enterprise platforms, enabling partners and customers ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … Product Owner, you will own and enhance Microsoft Dynamics 365 for our Energy & Utilities business while leading the migration from Market to Dynamics 365 Customer Insights Journeys. Your immediate priority will be delivering a successful marketing automation migration ahead of the Market to contract expiry, ensuring seamless campaign continuity ...

their business challenges and technical requirements Lead architectural discussions and hands‐on implementations to design tailored cloud solutions Build and maintain strong relationships with customer leadership and technical teams to ensure successful deployments and long‐term satisfaction Partner with Sales, Product, and Customer Success teams to align technical … solutions with customer goals and business outcomes Provide actionable feedback from customer engagements to inform product development and innovation 5–7+ years of experience in customer-facing technical roles, ideally in cloud engineering or solutions architectureFluent in discussing cloud security and networking best practicesStrong proficiency ...

Solution Architect MANAGEMENT LEVEL: Manager Job Profile Description As an AI Solution Architect in Actonomy, you’ll be the technical lead on our customer-facing Frontier AI projects, responsible for the successful delivery of high quality AI solutions built on Actonomy’s products. You’ll lead a team … Forward Deployed Engineers working hands-on inside customer environments to turn ambitious AI ideas into production reality. It’s a role that combines engineering, consulting and product thinking, so you’ll be as comfortable in front of a customer as you are in the code. As a technical ...

technology, processes and people. You will work closely with executive stakeholders to define strategic direction whilst ensuring successful delivery through effective programme governance, stakeholder engagement, communications, organisational change and service development activities. From developing strategic operating models to overseeing the successful delivery of transformation programmes, you will provide leadership … clients to improve governance, compliance, information management and risk management capabilities. Managing project delivery activities across multiple workstreams, ensuring delivery milestones, risks, dependencies and customer objectives are effectively managed. Developing and implementing target operating models, governance structures and service frameworks that support long-term business outcomes. Supporting customers ...

technical members of a growing Red Team capability, you will play an important role in shaping how the service develops. Alongside customer engagements, you will contribute to the evolution of our tooling, methodologies, technical approaches and service offerings, helping establish the foundations for a scalable and highly capable … Leonardos delivery teams to ensure the effectiveness of people, processes and technology against realistic cyber threats, producing clear findings and recommendations that improve customer resilience. Support Red Team Capability Development Contribute to the ongoing development of Leonardo's growing Red Team capability. You will help shape tooling, methodologies, operational ...

technical members of a growing Red Team capability, you will play an important role in shaping how the service develops. Alongside customer engagements, you will contribute to the evolution of our tooling, methodologies, technical approaches and service offerings, helping establish the foundations for a scalable and highly capable … Leonardos delivery teams to ensure the effectiveness of people, processes and technology against realistic cyber threats, producing clear findings and recommendations that improve customer resilience. Support Red Team Capability Development Contribute to the ongoing development of Leonardo's growing Red Team capability. You will help shape tooling, methodologies, operational ...

technical members of a growing Red Team capability, you will play an important role in shaping how the service develops. Alongside customer engagements, you will contribute to the evolution of our tooling, methodologies, technical approaches and service offerings, helping establish the foundations for a scalable and highly capable … Leonardo’s delivery teams to ensure the effectiveness of people, processes and technology against realistic cyber threats, producing clear findings and recommendations that improve customer resilience. Support Red Team Capability Development Contribute to the ongoing development of Leonardo's growing Red Team capability. You will help shape tooling, methodologies ...

enjoys mentoring technical teams while remaining involved in project delivery and solution design. As Technical Team Lead, you will provide technical leadership across customer projects, ensuring solutions are delivered to a high standard while supporting the development and success of your team. You will work closely with project, delivery … consulting teams to ensure customer outcomes are achieved efficiently, securely, and in line with best practice. Key Responsibilities Technical Leadership & Solution Delivery Lead a team responsible for delivering Microsoft 365 and modern workplace solutions. Provide technical oversight across project lifecycles, including discovery, design, implementation, testing, and deployment. ...

part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca … partners, defining the future of digital transformation and agentic content supply chains — and you will own your numbers. What You'll Do Client Engagement & Solution Development (40%) Lead complex, consultative sales pursuits across WPP's CX, AI, data, technology, and content transformation services — from initial qualification through to contract ...

side, you will drive architecture blueprinting, technical scoping, and validation to secure new enterprise business. On the delivery side, you will step directly into customer engagements to lead the technical execution of complex, Agentic AI and low-code solutions. This dual perspective ensures that our pre-sales proposals … early pre-sales visions.Key Responsibilities1. Pre-Sales Solution Architecture & EnablementTechnical Blueprinting & Scoping: Partner closely with Sales and Solution Delivery Managers (SDMs) to translate customer business discovery into accurate, multi-phased Statements of Work (SOWs) and technical roadmaps.Proof of Concepts (PoCs) & Validation: Design and execute targeted technical demonstrations, architectural spikes ...

services revenue resulting from continuous engagements with assigned customers Responsible for success of analytics initiatives, programmes or functions of assigned customers through continuous customer engagement. Build long-term relationships through competence, trust and credibility with stakeholders and executives across the customer’s organization. Key Requirements 10 plus years ...

Exposure Management—address clients’ needs efficiently. Collaborate with Product Development, Product Management and Services teams to support solution architecture and design. Facilitate client engagement, including presentations, demos, and workshops, to communicate solutions clearly and confidently. Contributing client insight and feedback to strategic direction and product roadmap, working through Client … business. Skills and Experience Demonstrable understanding of cybersecurity challenges faced by organizations, with credibility to engage confidently with clients. Proven experience supporting or leading customer engagements, especially in cybersecurity SaaS or product companies, with a focus on delivering measurable outcomes. Strong consulting background—working with clients to understand complex ...

triage workflows, and automated playbook logic based on operational experience. Collaborating with product managers to shape product strategy, roadmap priorities, and feature definitions. Conducting customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts. Creating realistic user personas, journey maps, and workflow diagrams that … align with industry frameworks (MITRE ATT&CK, NIST, ISO 27001) and SOC maturity models. Act as a trusted SOC and cyber defence expert in customer meetings, workshops, and solution design sessions. Support pre-sales engagements by articulating operational value, use cases, and real-world applicability. Deliver product demonstrations ...

adoption and regulated industries excites you, this is the role for you. Responsibilities: Serve as the primary security and compliance expert in customer engagements, addressing technical questions about Claude's architecture, data flows, encryption, access controls, and deployment models. Partner with CISOs, security architects, compliance teams, and DPOs … teams from initial conversations through deployment. Partner closely with the company’s product and engineering teams to understand Claude's security capabilities, relay customer feedback, and influence the roadmap. Develop security-focused collateral, reference architectures, and best practices for regulated industries. Travel regularly across EMEA for security workshops, architecture ...

adoption and regulated industries excites you, this is the role for you. Responsibilities: Serve as the primary security and compliance expert in customer engagements, addressing technical questions about Claude's architecture, data flows, encryption, access controls, and deployment models. Partner with CISOs, security architects, compliance teams, and DPOs … Applied AI teams from initial conversations through deployment. Partner closely with Anthropic's product and engineering teams to understand Claude's security capabilities, relay customer feedback, and influence the roadmap. Develop security-focused collateral, reference architectures, and best practices for regulated industries. Travel regularly across EMEA for security workshops ...

team supporting our successful cloud-based Smart Product Suite,across our world-wide Client-base. You will work co-operatively with colleagues to understand customer requirements, and with the guidance from more Senior Consultants, help provide Customer value-add service fromthe SmartProduct Suite. Your role will involve: Helping … Providingsupport to ourcustomers as part of theKainos Smart Gold Service, enablingourcustomers to maximise value-addfromthe Kainos Smart Product Suite by: - Executing, Reporting and Maintaining customer Test Packs. - Performinganalysis oncustomertestcoverage to recommend enhancements and improvements that will provideadditionalcustomerValue. - Liaising directly with customers on a regular basis as part ...

environments in which care is delivered. As we continue to grow our CORIS business across EMEA, we are looking for an experienced and customer-focused Introduction At Nanosonics, we are committed to improving the safety of patients, healthcare professionals and the environments in which care is delivered. … continue to grow our CORIS business across EMEA, we are looking for an experienced and customer-focused Project Manager to lead the successful implementation and ongoing adoption of our solutions across Ireland and the United Kingdom. The opportunity As the CORIS Project Manager, you will lead the implementation, deployment ...

available globally. The Role We are looking for a technically deep and commercially astute Senior Solutions Architect to own the technical heart of our customer engagements as we bring the world's first optical compute inference platform to market. You will be the person who turns a customer … their requirements against Lumai’s current and roadmap solutions. You will work hands-on with our benchmark team to prove the solution against real customer workloads, and you will author the technical proposals and responses that allow a customer to make the argument for Lumai inside their ...

making recommendations on security, compliance, cost, performance, reliability, and operational efficiency to accelerate their challenging projects. Internally, you will be the voice of the customer, sharing their needs and wants to inform the roadmap of AWS security services and features. In this role, your creativity will build effective design … patterns addressing customer challenges, with the opportunity to define or invent cloud-native reference architectures for a variety of use cases. You will Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts) and evangelize and educate ...

looking for a commercially driven Presales Consultant to join our growing Managed Services business, supporting Mid-Market and Enterprise customers. This is a customer-facing consultancy role where success is measured not simply by technical expertise, but by the ability to understand customers, uncover their business challenges and develop … that solve business problems rather than simply responding to a specification. We're looking for someone who enjoys getting under the skin of a customer's environment, can quickly identify opportunities for improvement and has the commercial awareness to recommend services that deliver long-term value for both ...

Description We are seeking a Software Developer 4 to build and operate AI and cloud platform capabilities that support a strategic enterprise customer engagement. This role will work in a fast-paced environment where an initial solution is shaped around a large customer’s requirements and then evolved … capability. Job Description We are seeking a Software Developer 4 to build and operate AI and cloud platform capabilities that support a strategic enterprise customer engagement. This role will work in a fast-paced environment where an initial solution is shaped around a large customer’s requirements ...