76 to 100 of 238 Permanent Customer Insight Jobs

Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their innovative EdTech products. ILT Education is the leading EdTech company … international work environment where the focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their … customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy. Working within the Customer Success team this role will report directly to the Head of Product and Operations for the UK. Key Responsibilities: Manage the onboarding-to-renewal journey for customers: Map and manage each stage More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

an escalation point for complex cases, and provide consultancy services to existing clients. Essential Skills and Experience * 5+ years' experience providing application support and administration for Microsoft Dynamics 365 Customer Engagement (CE) * Previous experience in a similar role (ideally within a Microsoft Partner or multi- customer environment) * Demonstrable experience delivering consultancy or enhancement work for existing customers, including … requirement gathering, scoping, and solution design * Strong understanding of D365 CE modules, including Sales, Customer Service, Marketing, and Customer Insights - Journeys * Technical knowledge of related Microsoft technologies, including Power Platform, Power BI, Azure, and system integrations * Proven track record of resolving both functional and technical issues to completion * Experience using ticketing systems, remote assistance tools, and incident- management … skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics 365 CE, Power BI, Azure) highly desirable. Main Duties and Responsibilities * Customer Support and Issue Resolution o Deliver expert technical support for Dynamics 365 CE and related systems o Handle and resolve escalated support tickets, ensuring accurate documentation and timely resolution More ❯

lead the next phase of our product strategy and execution. You'll be responsible for shaping our roadmap, scaling our product team, and working cross-functionally with engineering, design, customer success, and go-to-market teams to deliver world-class products. This is a unique opportunity to build and scale a product organization at a high-growth SaaS company … central role in driving the company's direction. What you'll be doing: Product Strategy: Own and evolve the product vision and roadmap in alignment with company goals and customer needs. Team Leadership: Build, lead, and mentor a high-performing team of product managers and analysts. Execution: Drive the entire product lifecycle-from discovery and design to launch and … iteration. Customer Insight: Develop a deep understanding of our users, their workflows, and the problems we're solving. Cross-functional Collaboration: Partner with engineering, design, sales, and customer success to build and deliver scalable, impactful solutions. Quality & Impact: Set and uphold high standards for product quality, usability, and measurable outcomes. Innovation: Identify new opportunities and lead the More ❯

travelling for business or leisure, customers can instantly book their ideal accommodation quickly and easily, without booking fees and backed up by its promise to price match. Via the customer experience team, customers can reach 24/7 for assistance and support in over 44 languages, any time of the day or night. At , we are all involved in … organisation. When Values are made explicit, they provide clarity on what "good" looks like. And when they are shared, they build unity in a group. They build culture. Think customer first. We obsess about adding value for our customers - guests, partners, colleagues - to make it easier for everyone to experience the world. Own it. We deliver on our promises … way. For each other, our communities and the world around us. Director of Data & Analytics The Director of Data and Analytics will lead the data and analytics function within Customer Service (CS) while contributing to the broader analytics craft across the organisation. The Director of Data and Analytics will be responsible for laying the foundational data capabilities that will More ❯

re expanding our data and insights capabilities to better understand, serve, and grow our audience community. Role Overview We're looking for a strategic and data-savvy Director of Customer & Audience Insights to lead our understanding of who our users are, what they value, and how we can serve them better. This is a highly cross-functional leadership role … sitting at the intersection of data science, marketing, product, and editorial . You'll oversee customer segmentation, behavioral analytics, retention modeling, and strategic research, translating complex data into actionable insight to fuel decision-making across the business. You'll work closely with marketing, product, editorial, and senior leadership to guide our audience strategy, drive personalized experiences, and maximize … customer lifetime value. Key Responsibilities Lead GB News' customer and audience insight function, developing a deep understanding of viewer behavior, member value, and user journeys. Partner with Data Science and Analytics to design and implement models around segmentation, churn risk, LTV, engagement scoring, and conversion likelihood. Guide research and analysis to support marketing, content, and product teams More ❯

product vision and roadmap: Define and implement the strategy for data modelling and workflow optimization across the platform, ensuring it supports complex organizational needs. Data-driven product development: Use customer insights, data trends, and feedback to continuously optimize how users create and manage their workflows on Cross-functional collaboration: Work closely with engineering teams to design scalable data structures More ❯

manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus … functional teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI flows. Collaborate with … Apply machine learning insights to personalise user flows and adapt interfaces in real time. Continuously experiment with emerging AI design tools and workflows to stay ahead of the curve. Customer Insight & Behavioural Intelligence Partner with Data and Research teams to uncover deep behavioural insights and translate them into design opportunities. Use qualitative and quantitative methods to validate hypotheses More ❯

manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus … functional teams. Familiarity with behavioural design, service design, and systems thinking. Passion for solving real problems through design and delivering measurable impact. Responsibilities: Design and optimise end-to-end customer journeys across mobile and web platforms, ensuring clarity, delight, and conversion. Translate user needs, behavioural data, and business goals into actionable experience maps, prototypes, and UI flows. Collaborate with … Apply machine learning insights to personalise user flows and adapt interfaces in real time. Continuously experiment with emerging AI design tools and workflows to stay ahead of the curve. Customer Insight & Behavioural Intelligence Partner with Data and Research teams to uncover deep behavioural insights and translate them into design opportunities. Use qualitative and quantitative methods to validate hypotheses More ❯

the global market, and we believe our team can build a product our customers love and use time and time again. About the Role Were seeking a motivated and customer-focused Customer Success Advisor to join our unique Customer Success team. The ideal candidate will be quick to learn, eager to make an impact, and thrive in … a fast-changing environment. As a Customer Success Advisor, youll play a key role in helping new customers get set up for success. Youll guide them through onboarding, demonstrate the value of the Travelnest platform, and confidently explain how it can help them grow their bookings and income. This role blends customer support with consultative selling, helping hosts … new and existing customers optimise their property listings to maximise bookings and income. Live Chat Engagement: Manage incoming live chat queries, providing quick, friendly, and knowledgeable support throughout the customer journey. Proactive Outreach: Identify opportunities to improve customer performance and proactively reach out with recommendations and insights. Training and Education: Deliver one-to-one sessions and webinars to More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

related administrative documentation. Collaborate effectively within a diverse, team-oriented environment. Apply strong project management and presentation skills to resolve complex issues. Provide ongoing feedback on training improvements and customer insights. Candidate Profile Bachelors degree in a relevant field or equivalent experience. Minimum of 3 years experience delivering technical training in both classroom and hands-on settings. Strong verbal More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

and thought leader, someone who brings a wealth of ideas and practical experience from your career in fintech product development. Drawing on your expertise in defining product requirements, gathering customer insights, and conducting competitor analysis, you will lead feature development and ensure product excellence. Collaboration will be key, as you partner with cross-functional teams and work closely with More ❯

You'll work across a mix of campaigns, performance marketing, and multi-channel strategy helping shape how customers discover and shop with this premium lifestyle brand. You'll use customer insights, analytics, and KPIs to shape strategy and measure success, ensuring campaigns hit commercial objectives and deliver clear ROI. Confident managing content workflows, you'll oversee messaging across platforms More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯

a bridge between Sales, Product, Technology, and Operations. Manage and coordinate tender responses and maintain high-quality RfX documentation. Collaborate on technical solution design with Product & Technology teams. Provide customer insights to influence product roadmaps and feature development. Stay informed on industry trends and contribute to thought leadership content. Represent the company at industry events, conferences, and trade shows. More ❯

various channels, including digital, social media, email, and traditional advertising. . ● Create and run ad campaigns on Google, Meta or any other social platform. ● Conduct market research and analyse customer insights to identify target markets, trends, and opportunities for growth. ● Run marketing experiments. ● Attend and manage international booths at live events and shows. ● Develop and maintain the company's More ❯

platform supports enterprise leaders like Walmart, Johnson & Johnson, Apple, Hasbro, and ExxonMobil in their transformation journeys. We are now expanding in the UK market and are looking for a Customer Success Manager to join our team. This is a high-impact role where you'll be at the forefront of helping customers achieve success with Neptune Software, while also … driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success … the role is remote-friendly, we also have an office in London for collaboration and optional in-person work. Responsibilities Understand and articulate what success looks like for each customer, mapping outcomes and business value Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals Promote and deliver our monetized High Touch Customer More ❯

to recruit a new Propositions Manager to shape and deliver innovative offerings across connectivity, network, and digital services. This is a high-impact role at the crossroads of strategy, customer insight, and commercial delivery. The Role As Propositions Manager, you'll take ownership of creating and launching customer-focused propositions that drive growth, retention, and competitive edge. … and commercially sound. About You Existing experience in telecoms or technology, ideally within proposition development, product marketing, or commercial strategy. Commercially savvy, confident managing multiple stakeholders, and love turning insight into impact. A solid understanding of connectivity, UC, mobile, cloud, or managed network services. Proven experience taking propositions from concept through to commercial success. Strong analytical and commercial acumen … innovation and growth. Expect a dynamic environment, autonomy to shape strategy, and the visibility to make a real commercial impact. If you're ready to bring creativity, commerciality, and customer obsession together - this role's for you. Apply now to become part of a growing success story Since 2006, we've been helping talented people like you achieve their More ❯

to recruit a new Propositions Manager to shape and deliver innovative offerings across connectivity, network, and digital services. This is a high-impact role at the crossroads of strategy, customer insight, and commercial delivery. The Role As Propositions Manager, you’ll take ownership of creating and launching customer-focused propositions that drive growth, retention, and competitive edge. … and commercially sound. About You Existing experience in telecoms or technology, ideally within proposition development, product marketing, or commercial strategy. Commercially savvy, confident managing multiple stakeholders, and love turning insight into impact. A solid understanding of connectivity, UC, mobile, cloud, or managed network services. Proven experience taking propositions from concept through to commercial success. Strong analytical and commercial acumen … innovation and growth. Expect a dynamic environment, autonomy to shape strategy, and the visibility to make a real commercial impact. If you’re ready to bring creativity, commerciality, and customer obsession together — this role’s for you. Apply now to become part of a growing success story Since 2006, we've been helping talented people like you achieve their More ❯

Empower success. Drive impact. Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong relationships with customers to drive retention … and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer goals and provide tailored solutions to meet their needs. Collaborate with internal teams, including Sales, Product … and Support, to enhance customer experience. Gather customer insights and share feedback to improve products and services. Support customers through training, troubleshooting, and product updates. Regular customer reviews to track progress and success metrics. What We’re Looking For: Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business, or a More ❯

to recruit a new Propositions Manager to shape and deliver innovative offerings across connectivity, network, and digital services. This is a high-impact role at the crossroads of strategy, customer insight, and commercial delivery. As Propositions Manager, youll take ownership of creating and launching customer-focused propositions that drive growth, retention, and competitive edge. Youll work cross More ❯

ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯

ll join a forward-thinking marketing function where creativity meets analytics, and where your ideas will directly influence how customers connect with the brand. The CRM Manager will lead customer relationship strategy across all lifecycle touchpoints, driving engagement, retention, and long-term growth through compelling, data-driven communications. Role Highlights: Own and deliver the full CRM strategy and content … to execution Collaborate with creative, product, and data teams to craft persuasive multi-channel campaigns Use A/B testing, segmentation, and automation to improve conversion and engagement Champion customer insight and feedback loops to evolve messaging and strategy Report on CRM performance, extracting insights that shape future campaigns You Will Need: Proven experience as a CRM Manager More ❯