Role: CustomerSupportAnalyst Location: Home/Sheffield (Hybrid) Salary: £25-30,000 plus benefits We are looking to recruit a SupportAnalyst to provide helpdesk support, platform configuration and other services to our customers. Responsibilities: First and second line support responsibility, ensuring … that the customer's issues are clearly understood. Where possible/necessary, replication of the issues to enable the identification of the cause and potential resolution(s). Effective management of problems, escalating to more senior colleagues subject to urgency and/or the need for assistance. Configuring software … customers in advance of agreed tasks, provide progress updates during tasks and on completion, highlighting issues and recommending follow on actions Essential Competencies: Good customer service skills and ability to deal with customer queries and complaints Motivated to learn and prepared to learn new skills, both commercial and more »
Role: CustomerSupportAnalyst Location: Home/Sheffield (Hybrid) Salary: £25-30,000 plus benefits We are looking to recruit a SupportAnalyst to provide helpdesk support, platform configuration and other services to our customers. Responsibilities: First and second line support responsibility, ensuring … that the customer's issues are clearly understood. Where possible/necessary, replication of the issues to enable the identification of the cause and potential resolution(s). Effective management of problems, escalating to more senior colleagues subject to urgency and/or the need for assistance. Configuring software … customers in advance of agreed tasks, provide progress updates during tasks and on completion, highlighting issues and recommending follow on actions Essential Competencies: Good customer service skills and ability to deal with customer queries and complaints Motivated to learn and prepared to learn new skills, both commercial and more »
Reading, Berkshire, South East, United Kingdom Hybrid / WFH Options
Claremont Consulting
My client is looking to recruit a customersupport person who can either be entry level or up to 2 years call centre or customersupport experience The role centres around supporting a state of the SAAS based system and the level of training on offer more »
