Principal Genesys Cloud PS Consultant
- Hiring Organisation
- Miratech
- Location
- Birmingham, Alabama, United States
- Employment Type
- Permanent
- Salary
- USD Annual
contact center technologies. The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions. Responsibilities: Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions. Lead … integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance. Solid understanding of business processes and their alignment with customer experience technologies. Deep knowledge of SIP infrastructure, including SIP protocol, Session ...