Help Desk & ServiceDeliveryManager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. … Desk & ServiceDeliveryManager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people … management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of ITservices is beneficial but deep technical expertise is not required. The Help Desk & ServiceDeliveryManager will be responsible for ensuring outstanding serviceMore ❯
Help Desk & ServiceDeliveryManager About My Client My client is a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. They pride themselves on exceptional customer service, proactive IT management, and a people-first approach. … Desk & ServiceDeliveryManager to oversee the performance of their Help Desk team and the delivery of managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people … management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of ITservices is beneficial but deep technical expertise is not required. The Help Desk & ServiceDeliveryManager will be responsible for ensuring outstanding serviceMore ❯
We are seeking a highly skilled and experienced ITServiceDeliveryManager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality ITservices to support … critical defence operations. This role requires strong leadership skills, technical expertise, and the ability to manage complex servicedelivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: ServiceDelivery Management: Lead the delivery … SLAs) and key performance indicators (KPIs) are achieved. Client and Stakeholder Engagement: Serve as the main point of contact for stakeholders, ensuring that servicedelivery aligns with customer expectations. Foster strong relationships with defence sector clients and internal teams. Incident and Problem Management: Oversee the effective resolution of More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has a high degree of responsibility and a … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has a high degree of responsibility and a … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining More ❯
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has a high degree of responsibility and a … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining More ❯
warrington, cheshire, north west england, United Kingdom
KnoWho
ServiceDeliveryManager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced ServiceDeliveryManager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic ServiceDeliveryManager who can help take the business forward. The role has a high degree of responsibility and a … wide-ranging remit. In a nutshell 🥜 Leading and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving servicedelivery systems to enhance efficiency and reduce costs, while maintaining More ❯
bradford, yorkshire and the humber, United Kingdom Hybrid / WFH Options
talego
Role: Senior ITServiceDeliveryManager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it … technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior ITServiceDeliveryManager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around … management, and other tools from vendors like Microsoft, JAMF, CrowdStrike, ManageEngine, and Esentire to protect, monitor, and respond to incidents. Familiar with Enterprise servicedelivery platforms such as ServiceNow, FreshService, or similar, with experience customizing and using reporting for insights. Familiar with cloud computing concepts and technology and More ❯
leeds, west yorkshire, yorkshire and the humber, United Kingdom Hybrid / WFH Options
talego
Role: Senior ITServiceDeliveryManager Location: Leeds | Hybrid: 1-2 days office We are delighted to partner with a very exciting company within the Health sector that is embarking on a huge period of technology growth. A sleeping giant when it … technology & digital programme and this is definitely the time to be joining the journey. About the role As the Senior ITServiceDeliveryManager, you will be responsible for leading a team (15+) comprising of Infrastructure Engineers and Application Support Engineers supporting around … management, and other tools from vendors like Microsoft, JAMF, CrowdStrike, ManageEngine, and Esentire to protect, monitor, and respond to incidents. Familiar with Enterprise servicedelivery platforms such as ServiceNow, FreshService, or similar, with experience customizing and using reporting for insights. Familiar with cloud computing concepts and technology and More ❯
Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/… the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across … stakeholder engagement Track project spend, milestones, and KPIs Contribute to strategic roadmap planning and prioritisation Ideal Candidate 3+ years' experience in project management (financial services preferred) Strong stakeholder and governance management skills Able to drive projects from start to finish Global/International previous project scope experience Deep dive More ❯
Paris, looking for a Project Manager to lead the end-to-end delivery of strategic initiatives within a leading financial services environment. This role is positioned as an IT Product Manager , focused on driving cross-functional projects across derivatives, trading/… the organisation, as well as coordinating design meetings with Heads of Departments and then providing the results to the Global Head. The Project Manager will build bridges, manage risks, structure solid governance and ensure smooth implementation. Supporting transformation initiatives such as change management, training, and continuous improvement across … stakeholder engagement Track project spend, milestones, and KPIs Contribute to strategic roadmap planning and prioritisation Ideal Candidate 3+ years' experience in project management (financial services preferred) Strong stakeholder and governance management skills Able to drive projects from start to finish Global/International previous project scope experience Deep dive More ❯
We are seeking an experienced Service Operations Manager to oversee the day-to-day operations of our IT Services. This is a permanent, hybrid opportunity with 1-2 days spent collaborating in our offices near Birmingham Airport. This pivotal role will ensure the availability and reliability … of all IT systems while setting the direction for our 1st and 2nd Line Support functions. If you are passionate about service excellence and have a proven track record in IT operations management, we want to hear from you! About you: To be successful in this … support to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of ITservices using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements More ❯
Our client is an award-winning specialist travel company creating tailor-made holidays to selected destinations and is looking for an IT Infrastructure Engineer with expertise in maintaining IT & Data Communication system's infrastructure and providing efficient and effective technical support. Hybrid role - ideally looking for … The Role: This role is vital in maintaining core IT and data Communication systems infrastructure and providing efficient and effective technical support services across the business. This will involve maintaining strong relationships with third-party suppliers and managing the IT support team to provide the … business with modern, resilient IT Infrastructure. It will also involve implementing strategies and solutions to enhance service quality and performance across a range of systems. Key Responsibilities Technical Support: Ensure the IT infrastructure is efficient and resilient using a combination of 3rd party vendors More ❯
