2 of 2 Remote/Hybrid Permanent ITSM Analyst Jobs

degree or equivalent experience; Graduate degree preferred12+ years of relevant field or industry experienceEvidence of leading or playing a significant role on large-scale ITSM platforms/tools implementations/deployments from key market players such as ServiceNow, BMC, etc.Deep practitioner experience in IT service management (ITSM … environmentsDemonstrated expertise in asset and dependency mapping, including optimizing CMDB initiatives to support effective service operations and incident preventionStrong understanding of the intersection between ITSM and IT operations management, including the ability to advise on vendor selection (established and emerging startups) and drive modernization initiatives across change management ...

Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product … second line agents on investigation, troubleshooting and customer communication What you need to bring 3+ years in a senior support, service desk or ITSM role. Working knowledge of ITIL Incident and Problem Management, applied pragmatically Hands-on administration of an enterprise ITSM platform (Zendesk, Jira Service Management, Freshservice ...