1st Line IT Service Desk Engineer — Hybrid (Chester)
- Hiring Organisation
- Jobleads-UK
- Location
- Chester, England, United Kingdom
first point of contact for IT support requests and incidents • Log, prioritise, troubleshoot, and resolve tickets within agreed SLAs • Support users across Microsoft 365, Windows, and macOS environments • Troubleshoot hardware, software, VPN, and connectivity issues • Support onboarding and offboarding activities, including device setup and user access management … across the business Required Skills: • Previous experience within a 1st Line or Service Desk support environment • Strong customer service and communication skills • Experience supporting Microsoft environments and end users • Basic networking knowledge including DNS, DHCP, and TCP/IP • Experience using ticketing systems such as Jira or similar • Strong ...