Senior Analyst - Microsoft 365
- Location
- Glasgow, Scotland, United Kingdom
optimisation of Microsoft 365 services across a global enterprise environment. Act as the senior technical escalation point for Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related services, resolving complex incidents and problems. Lead root cause investigations and problem management activities, driving preventative actions and continuous service … trusted technical expert who can act as a senior escalation point, confidently diagnosing and resolving complex issues across Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot, and related technologies. A proactive problem‐solver with experience applying structured troubleshooting, root cause analysis, and continuous improvement practices to enhance service ...