Third Line Support Engineer (Senior Infrastructure & Support Specialist)
- Hiring Organisation
- THAMES 360
- Location
- Banbury, Oxfordshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 - £60,000 per annum
This senior hands-on role focuses on resolving escalated incidents, maintaining and optimising virtualised and containerised environments (VMware, Kubernetes), supporting core business databases (Progress OpenEdge SQL), and contributing to infrastructure projects and continuous improvement. You will act as the escalation point for the IT Service Desk, drive root-cause … support, ensuring rapid diagnosis and permanent fixes. Provide deep technical troubleshooting across servers, networks, cloud platforms, virtualisation (VMware), container orchestration (Kubernetes), and Progress OpenEdge databases. Perform root-cause analysis on recurring or high-impact issues and implement preventive measures. Maintain high availability of critical systems through proactive monitoring, patching ...