maintains a deep product focus while applying relevant domain expertise, including knowledge of research evaluation, bibliometrics, scientometrics, data analysis, and the scholarly research and publishing ecosystem.ResponsibilitiesPartner with CSMs, Sales, SEMs, and regional leaders to identify accounts needing specialist intervention and proactively engage priority customers.Provide institution-level advisory support, helping customers … specialist activity, customer priorities, and outcomes through agreed systems, including Gainsight.Apply expertise in Elsevier AI solutions, generative AI, bibliometrics, research evaluation, and scholarly publishing to customer and business needs.Partner across Product, Sales, Sales Engineers, Marketing, Customer Success, and Customer Education to share customer insights and improve learning materials and enablement ...