ll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. You'll be joining an established, collaborative … resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/releasemanagement, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service desk environments. Strong More ❯
Manager , you'll be the driving force behind products that push technological boundaries while remaining deeply human-centric. What you'll do Strategize Product Vision: Collaborate with senior product management leaders to shape and refine the product vision, keeping abreast of competitor activities and future plans. Analyze Market Trends: Monitor and analyze market trends, competitive landscapes, and emerging technologies … roadmap. Drive Innovation: Spearhead the development of innovative products and integrate offerings to enhance customer value. Develop Product Roadmap: Create and maintain the product roadmap, outlining key milestones and release plans, while keeping stakeholders informed of updates. Prioritize Features: Define and prioritize product features and enhancements based on customer needs, market trends, and business priorities, balancing short-term goals … closely with engineering, product operations, user experience, marketing, sales, and customer experience teams to ensure alignment and collaboration throughout the product life cycle. Manage Product Launch: Partner with the releasemanagement team to ensure seamless product launches and market readiness for enablement teams. Enhance User Experience: Collaborate with design and engineering teams to create intuitive and engaging user More ❯
want to help a growing team operate at its best, we'd love to connect. Your Impact: Establish and drive core product operating rhythms, including roadmap planning, sprint execution, release coordination, and retrospectives to enable consistent, high-quality delivery. Lead strategic, cross-functional programs with Product Leadership-such as quarterly planning, cross-product forums, and tracking of initiatives like … partnership with Product, Engineering, and Data teams; create dashboards to inform decisions and improve visibility into product health and team velocity. Introduce and maintain standardized documentation practices (e.g., specs, release notes, decision logs) to enhance knowledge sharing, streamline onboarding, and reduce silos. Launch and manage a lightweight but effective Voice of the Customer or Feedback Operations program to ensure … experience: Background in Product Operations, Business Operations, or similar roles supporting product teams. Process development and optimization: Experience designing and improving product development processes (e.g., roadmap planning, sprint rituals, releasemanagement). Product lifecycle knowledge: Understanding of ideation through to launch and post-launch operations. Cross-functional collaboration: Proven ability to partner effectively with Product, Engineering, and GTM More ❯
required Data Center Operations Web Site and Database Support Backup and Recovery Operations Network Monitoring and Server Room Operations Information Assurance Support Application Support Operation Application Support Testing and ReleaseManagement Application Support SQL Design and Maintenance Working knowledge of Red Hat/Linux Working knowledge of Virtualized Environments U.S. citizenship is required. Secret Clearance required. Certification: DoD More ❯
configuration of the system, data migration and implementing required integrations with other Council systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, releasemanagement & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by automation of workflows, reduction of manual intervention, enhanced data analytics and standardised processes. About the Role Reporting to the Service Improvement Team Lead, you will join the wider IT&D Service and work as part of a dynamic team with the … the initial contact for customer enquiries, troubleshoot problems, offer progress updates, and ensure timely resolutions Keep accurate records of customer interactions, technical issues, and resolutions in Cherwell, our service management ticketing system, SharePoint, and other documentation systems Perform software testing and quality assurance to detect defects and confirm that Unit4 functionality aligns with customer requirements Assist in project delivery More ❯
a permanent role in the future. Key Responsibilities: Product Vision: Collaborate with the CEO and CTO to define and communicate a clear, user-centred product vision and roadmap. Backlog Management: Maintain and prioritise the product backlog, ensuring that it reflects the most impactful and valuable work. Requirements Gathering: Translate feedback from users, sales, support, and executives into clear, actionable … and accept completed features, ensuring they meet business goals and deliver greatuser outcomes. User Experience (UX): Partner with designers to ensure every product change balances functionality, usability, and accessibility. ReleaseManagement: Coordinate with developers and the CTO to plan and execute product releases. Market Research: Conduct and synthesise user research, competitor analysis, and feedback to guide product direction … and feature prioritisation. Requirements: 3+ years of product management experience, ideally in consumer-facing digital products Proven UX sensibility with a strong user-centric approach to product development Experience conducting user interviews, usability testing, and translating insights into product requirements Excellent communication skills, written, verbal, and visual, for collaborating with cross-functional teams and stakeholders Experience working in agile More ❯
a permanent role in the future. Key Responsibilities: Product Vision: Collaborate with the CEO and CTO to define and communicate a clear, user-centred product vision and roadmap. Backlog Management: Maintain and prioritise the product backlog, ensuring that it reflects the most impactful and valuable work. Requirements Gathering: Translate feedback from users, sales, support, and executives into clear, actionable … and accept completed features, ensuring they meet business goals and deliver greatuser outcomes. User Experience (UX): Partner with designers to ensure every product change balances functionality, usability, and accessibility. ReleaseManagement: Coordinate with developers and the CTO to plan and execute product releases. Market Research: Conduct and synthesise user research, competitor analysis, and feedback to guide product direction … and feature prioritisation. Requirements: 3+ years of product management experience, ideally in consumer-facing digital products Proven UX sensibility with a strong user-centric approach to product development Experience conducting user interviews, usability testing, and translating insights into product requirements Excellent communication skills, written, verbal, and visual, for collaborating with cross-functional teams and stakeholders Experience working in agile More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
EA First Compass House
handover to support of a number of infrastructure upgrade and replacement projects at ExtraCare locations. Lead on the delivery of the following projects: IT Stabilisation Wi-Fi Replacement Building Management Systems Telephony LAN Redesign Comms Room Remediation Server Infrastructure Produce and maintain a plan and schedule for each project, considering technical dependencies and availability of locations. Management responsibility … to stakeholders regularly to ensure transparency and alignment. Monitor resource allocation and productivity to maintain project timelines. Ensure design documents are produced and peer reviewed, ensuring ExtraCare change and releasemanagement policies and standards are followed. Assisting with 'hands on' implementation and configuration work subject to available capacity. Maintain comprehensive documentation of project plans, timelines, budgets and deliverables. … two satisfactory references, medical clearance and Home Office right to work clearance. IT Project Manager (12 month FTC): Ideally you will hold ITIL Foundation Certification and/or Project Management Certification (PRINCE II, APM). Hold Technical Certifications in relevant technologies (Microsoft, Networking, Cyber Security). A broad understanding of LAN (IP addressing, vlans, routing, layer 2/ More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
LIMA Networks LTD
our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned releasemanagement processes by planning, preparing, conducting, and documenting the process. … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Benefits: Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro More ❯
Salford, Manchester, United Kingdom Hybrid / WFH Options
LIMA
our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned releasemanagement processes by planning, preparing, conducting, and documenting the process. … Microsoft 365 applications, Exchange Online, and on-premise with Exchange Hybrid setups, and Microsoft Teams Administration. You also have experience with Microsoft Enterprise Mobility + Security and Microsoft Endpoint Management/Intune. Joining our team comes with a range of benefits designed to enhance your work experience and well-being: Time to relax with 25 days' holiday (pro rata More ❯
setup, application development and workflow customization. Determine support priorities and provide hands-on assistance. Oversee third-party support and ensure service-level agreements (SLAs) are met. Plan and coordinate releasemanagement of all Boomi-related enhancements. Ensure compliance with GDPR and other relevant data privacy regulations. Innovation & Optimization Identify opportunities to improve integrations, custom applications and master data … management using Boomi tools. Implement system alerts and control mechanisms to safeguard Boomi platform' stability and performance. Pin down new Boomi features and best practices that could be adopted to enhance usability and value delivery to the business. Documentation & Training Maintain detailed documentation of Boomi architecture, standard setup and customizations. Train other IT colleagues to empower them and promote … of multiple Boomi modules: Integration, API, DataHub and Flow. Experience managing third-party vendors and ensuring SLA adherence. Knowledge of GDPR and other relevant data protection frameworks. Excellent stakeholder management and communication skills. Fluency both, written and spoken, in English and a good command of Dutch or French. Knowledge of any other European language is considered an asset. Preferred More ❯
Sheffield, South Yorkshire, England, United Kingdom
Avanti
with existing operational systems Client Interaction: Work directly with clients to gather and clarify requirements Collaborate throughout the full software lifecycle from proposals to deployment Write documentation and coordinate releasemanagement Essential Skills Strong .NET and C# experience SQL Server proficiency API development experience UK Driving License and vehicle access Eligible for UK Government SC Clearance Desirable Skills More ❯
with existing operational systems Client Interaction: Work directly with clients to gather and clarify requirements Collaborate throughout the full software lifecycle from proposals to deployment Write documentation and coordinate releasemanagement Essential Skills Strong .NET and C# experience SQL Server proficiency API development experience UK Driving License and vehicle access Eligible for UK Government SC Clearance Desirable Skills More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
core applications Ensure support and change activity aligns with business objectives and user needs Manage third-party suppliers and licensing agreements Own ITIL-aligned processes including incident, problem, and releasemanagement Develop SLAs, service metrics and improvement plans Contribute to system upgrades, integrations and testing activities Engage business users to drive adoption, training, and feedback loops Essential experience More ❯
collaborative environment. We are the pragmatic dreamers inventing and re-inventing the world of streaming media. What you'll be doing Work closely with product development, platform services, and releasemanagement teams to contribute extensively to our embedded UI development and underlying architecture Integrate third-party C++ libraries Investigate, diagnose and resolve issues within the Roku Platform We … development Proficiency in AI Assisted programming Understanding of API design considerations and tradeoffs Familiarity with tools and libraries such as Boost, PlayReady, ALSA, DIAL a plus Experience with memory management and multi-threaded development Experience with OpenGL and DirectFB Media/Video knowledge such as codecs, media streaming, etc. would also be a plus Ideally, embedded and consumer electronics More ❯
Ensure that all deliverables are tested to meet the standards as defined prior to deployment to the Quality Assurance team. • Ensure production releases are compliant with the Department's releasemanagement standards. • Conducting Developer Code Reviews to ensure adherence to Java coding standards. • Provide continuity in all major application solution decisions. • Progress and manage technical change items/ More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for … up activities. Work with site resources towards replication & standardization to drive value and implement the appropriate technical solutions. Ensure project and/or validation documentation is maintained during lifecycle & release management. Evaluate new technologies and implications to existing Lilly footprint. Benchmark on innovative solutions (external and internal to Lilly) Maintain open communication with MES vendor(s) to address needs More ❯
Newark, Nottinghamshire, East Midlands, United Kingdom
Professional Technical Ltd
and running automated testing platforms and unit tests. Experience with project tracking tools such as Jira. Understanding of software development workflows including IDEs/toolchains, version control, testing, and release management. Strong skills in Microsoft Office suite (Excel, Word, PowerPoint, Outlook). Excellent organizational and analytical skills. Desirable Skills: Familiarity with other programming languages (e.g., C#). Experience with More ❯
Coventry, Warwickshire, United Kingdom Hybrid / WFH Options
Pdsluk
Change & Release Manager-North West Our client, a leading player in the automotive industry, is seeking a dynamic Contract Change & Release Manager to join their team in the North West of England. With a workforce of over 750 dedicated professionals, this private company is at the forefront of innovating vehicle software. The ideal candidate will possess a strong … background in Engineering , alongside experience in ITIL , change management, and release management. You will play a pivotal role in overseeing change governance and risk management initiatives within a complex technical infrastructure. This position offers the flexibility of hybrid working , allowing you to balance your professional and personal life effectively. If you are passionate about the automotive sector More ❯
Crewe, Cheshire, United Kingdom Hybrid / WFH Options
Chartsign Limited
Our client, a leading player in the automotive industry, is seeking a dynamic Contract Change & Release Manager to join their team in the North West of England. With a workforce of over 750 dedicated professionals, this private company is at the forefront of innovating vehicle software. The ideal candidate will possess a strong background in Engineering , alongside experience in … ITIL , change management, and release management. You will play a pivotal role in overseeing change governance and risk management initiatives within a complex technical infrastructure. This position offers the flexibility of hybrid working , allowing you to balance your professional and personal life effectively. If you are passionate about the automotive sector and ready to make a significant More ❯