101 to 125 of 206 Permanent SLA Jobs

with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

software providers and vendors to ensure that system integrations, software patches, and updates are implemented smoothly and in line with Trust standards.Integration Support EngineerContract & SLA Management: Monitor and manage Service Level Agreements (SLAs) with software providers to ensure timely support and issue resolution. Escalate critical issues to vendors when necessary ...

keep clients reassured. What You Bring MSP Experience: You must have previous experience working within a Managed Service Provider. You understand the pace, the SLA structures, and the multi-client environment. Technical Literacy: While you won't be configuring servers daily, you need a broad technical understanding of Microsoft ...

Support pre-sales activities, including solution design, site surveys, and technical input Lead client onboarding and ensure a smooth transition into support teams Ensure SLA commitments and service quality are consistently met Participate in an optional out-of-hours support rota Key Experience & Skills 3+ years' experience working ...

users across operational and office-based teams Comfortable working with data and Excel, with good documentation skills Experience working in a ticket-based or SLA-driven support environment (desirable) Reference number: (phone number removed) Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business ...

Project Financial Management (PFM), Project Costing, Project Billing, Project Contracts and Tax. Lead the data migration and implementation of accounting rules, subledger accounting (SLA), cash management, and financial reporting structures. 3. Testing & Deployment Lead SIT, support UAT, and coordinate defect resolution. Validate integrations, data migration, and reporting outputs. Support cutover ...

client-side environments. Maintenance of support software, as well as maintaining cloud services and associated hardware. Managing tickets and escalating incidents in line with SLA and ITIL-aligned processes. Support desktop OS performance and endpoint security. Composing and maintaining technical documentation and specifications. Desktop Support Engineer Requirements Proven experience ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

Champion coding standards through comprehensive code reviews, pair programming, and knowledge-sharing sessions Leverage observability tools to monitor integration health, identify bottlenecks, and ensure SLA compliance Collaborate with cross-functional teams including DevOps & Development, and Warehouse Operations to deliver robust solutions Requirements: 5+ years commercial development experience in at least ...

Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry … DHCP, VPNs) Microsoft 365 and Azure administration Telecoms platforms: Gamma, Giacom, SIP Trunk Call Manager Ability to manage and resolve tickets efficiently within SLA targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 2+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows ...

Standard workshops, championing SAP Best Practices Act as a trusted cloud advisor and primary customer contact Resolve complex incidents and service requests within SLA About You: Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud/On-Premise Strong hands-on knowledge of SAP Central ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

money Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement Coordinating equipment deliveries, inspections, installations and commissioning with appropriate teams Mentoring and leading a team (including ...

business as expressed through SLAs and global GIT Governance principles.•Provide effective functional user support in the record to report domain based on internal SLA and KPls.•Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy.•Build and maintain ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

Engineers daily. Familiar with general office processes & procedures Work effectively as part of a team. Able to work towards KPI's and strict SLA's. Able to work under pressure in a fast-paced operational environment. Basic knowledge of Fault Management Systems. Liaise with Engineers to issue faults and receive ...

devices, and more. Advising on desktop standards and improving technical services. Managing AV inventory and procurement processes. Ensuring timely resolution of support requests within SLA targets. About You We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...