101 to 125 of 738 Permanent SLA Jobs

ensuring content is accurate, up-to-date, and accessible for both IT staff and end-users Performance Monitoring and Reporting: Track and report on SLA and KPI performance, identifying trends and opportunities for service improvement Provide insights and recommendations to improve service reliability and operational efficiency Skills, Knowledge and Expertise ...

APIs, debugging, exception handling, and application configuration. Production operations: Intermediate level of proficiency in incident triage, service restoration, impact assessment, root-cause analysis, escalation, SLA management, and stakeholder communication. DevOps: Intermediate level of knowledge of GitHub, Azure DevOps, source control, pull requests, CI/CD, and production release practices. Preferred ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership. Produce vulnerability reports, dashboards, and metrics that provide visibility of aging vulnerabilities, recurring issues, SLA breaches, and emerging trends. Support governance and compliance by ensuring adherence to vulnerability management processes, policies, standards, and risk exception procedures. Maintain audit-ready evidence ...

support or application support role. Experience supporting integrations between enterprise business applications. Practical experience with ticketing systems and support workflows, including impact-based prioritisation, SLA management, and accurate technical documentation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause. Working knowledge ...

permanent fix Forming collaborative action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLA Matrix management of people, processes and resources including third parties – including resolving conflict to move forward to resolution Issue all Major Incident communication and provide ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right ...

Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware Complete customer change requests in line with agreed change management process and SLA’s Progress and action all assigned tickets and ensure actions are fully documented in PSA tool Escalate tickets where necessary to 2nd/3rd Line ...

needed to support site stability. • Perform root cause analysis of equipment failures • Troubleshoot and report of facility and data sever-level events within internal SLA • Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams • Provide training and guidance to Engineering Operations Technicians • Ensure ...

selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience and service transformation initiatives.Dynamics 365 Customer Insights:Design customer segmentation and audience strategies.Develop customer journey ...

recognised certifications (e.g. CompTIA Security+, SSCP, CEH, GCIH) or working towards Familiarity with SIEM platforms or IT service management tools Track record of meeting SLA-driven targets in a fast-paced environment Comfortable operating within a round-the-clock, shift-based service model If this sounds like a good ...

support, maintenance and delivery of the server infrastructure and associated technologies.**Main Duties and Responsibilities:*** Working on Incidents and tasks based on SLA* Maintenance of the Infrastructure estate including patching, updates, fault finding.* Planning and remediation of obsolete infrastructure on the platform.* Work with other teams to diagnose complex issues. ...

DHCP, VPN, Wi-Fi and connectivity troubleshooting; Experience using HaloITSM or a comparable ITSM platform to manage incidents, service requests, changes, problems, SLA performance and knowledge records; Experience supporting cyber security operations, endpoint protection, application control, vulnerability remediation and secure access practices; Strong problem-solving, communication and organisational skills; Ability ...

providing thought leadership and strategic guidance. Contributing to service design improvements, change proposals and roadmap development. Resolving complex and sensitive technical tickets while ensuring SLA and KPI compliance. This role is ideal for someone who understands the broader Modern Workplace ecosystem, including areas such as Endpoint Analytics, Defender vulnerabilities, Intune ...

infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing technology, and automated onboarding/offboarding workflows. Vendor SLA Management: Manage local and regional hardware vendors, telecom partners, field support agencies, and POS providers, holding them accountable to strict ticket resolution timelines via ServiceNow. ...

management. • Ability to effectively communication with relevant peer and seniors. • Ability to apply critical thinking skills to solve problems and make decisions. • Meeting contract SLA’s 4 and 8 hours. • On-call (7days 24/7). • Often long periods of unsociable hours working (typical ...

investigation workflows. Build proactive monitoring for customer deployments to identify issues before they impact customers. Own customer-facing project communications, including executive status updates, SLA documentation, escalation management, and implementation tracking. Develop long-term technical relationships with senior engineering leadership. Own customer implementations from technical discovery through solution design, implementation ...

support team. Maintain and consistently demonstrate a good working knowledge of company processes, practices and procedures. Manage time effectively and meet agreed deadlines/SLA's Assist the team to achieve all function/team and company KPI's. You will ideally have Sound Knowledge of Microsoft Office (Word, Excel ...

life support outcomes. Service Review & Continual Improvement Establish and operate a sustainable service review framework for transitioned services. Lead insight-driven service reviews covering SLA/XLA performance, incident/problem/change trends, stability and risk. Maintain and prioritise an improvement backlog with clear ownership and delivery. Capture lessons ...

regulatory obligations. Log, classify, and prioritise incidents in ServiceNow based on Treasury business impact Perform structured triage and initial diagnosis Resolve standard issues within SLA using approved knowledge base and runbooks Escalate complex or cross‐system issues to L3 with full technical and business diagnostic context Support major incident management ...

Lead , you’ll lead, coach and develop the team to ensure that they deliver a high-quality customer experience, resolving incidents and requests within SLA, handling any escalations effectively. You will - Lead, manage and mentor the Colleague Service Desk team in order to ensure deliver of an excellent standard ...

capacity planning. Monitoring and active management of the support queues to ensure issues are being progressed as appropriate. Ensure that the support team meet SLA targets for response and resolution of incidents and provide reporting on SLAs including response and resolution times, service availability, incident and service requests and suppliers. ...

technologies and telecoms cabling infrastructure. Key Responsibilities Leading, managing, and developing a team within a Data Centre environment Ensuring service delivery meets contractual and SLA requirements Managing projects through the full life cycle Applying ITIL processes for service measurement and change management Producing financial and operational reports, including trend analysis ...

partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use. You will be the primary driver of Tech@BCG's self‐service strategy: translating a portfolio of complex technical ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...