101 to 125 of 326 Permanent SLA Jobs

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

stakeholder matrix. Adhere to corporate IT governance frameworks, specifically following the COBIT processes, guidelines and architecture. All activities that guarantee the fulfilment of the SLA's that have been confirmed by our customers. Continuous Improvement and Innovation. Profil Management Experience : Experience in leading IT teams and managing IT projects, ideally ...

quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records ...

technology strategy to meet our customers’ requirements.* ## High level design and definition of a global technology platform that must hit well defined SLA’s and targets to assure resiliency and low latency delivery of real time market data* ## collaborate with business and product teams to translate high-level ...

patching, backups, and disaster recovery, ensuring robust resilience across the Trust The role also includes oversight of Microsoft server environments, 3rd line support operations, SLA performance, and escalation management, alongside responsibility for security reviews, compliance, and risk management. In addition, you will manage vendor relationships, support project delivery, and contribute ...

communicating via the phone, chat, or email. Responsibilities: Manage your own diary Manage tickets assigned to you Report to the Team Leader Monitor own SLA Liaise with customers Take inbound calls for support Assign tickets raised for support via email Log tickets onto the helpdesk system and take detailed notes ...

ability to influence and align senior leaders across Product, Engineering, Compliance, Operations, and external partners Experience managing third‐party vendors and technology partners, including SLA and KPI ownership Strong analytical mindset with the ability to evaluate trade‐offs across customer value, risk, operational impact, and technical complexity Excellent communication ...

update incidents and service requests through ServiceNow . Liaise closely with the Support Desk and Support Desk Manager to prioritise and coordinate work. Monitor SLA performance and ensure timely resolution of incidents. Produce reports and updates on work progress, engineer performance, and outstanding issues. Identify opportunities to improve scheduling efficiency ...

experience with ITSM platforms. Proven experience implementing ITSM in a mid‐to‐large enterprise environment. Deep expertise in workflow automation, business rules & triggers, SLA and approval configurations, and service catalog design. Experience designing and managing CMDB and asset management systems. Familiarity with REST APIs, integrations, and automation tools. Strong understanding ...

computer room air handlers, building monitoring systems, etc. - Perform root cause analysis of equipment failures, and troubleshooting of facility within internal Service Level Agreements (SLA). - Provide training and guidance to Engineering Operations Technicians and responsible for working with Facility Manager (FM) to set team culture. - Create and deploy ...

Proven experience implementing ITSM in a mid-to-large enterprise environment Strong experience with ITSM migrations Deep expertise in Workflow automation, Business rules & triggers, SLA and approval configurations and Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong ...

Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA’s is essential. The Ideal Candidate Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting ...

clients meeting delivering contractual commitments. • Proactively identify and address client needs. • Accountable delivering monthly and quarterly reports to ensure clear picture of client SLA/KPI’s have been delivered and agreeing key next steps on any short falls prior to client meeting. • Maintain a strong and close working relationship ...

phone, email, and digital channels Managing customer queries with professionalism, empathy, and urgency Scheduling and coordinating field engineers, ensuring optimal route planning and SLA adherence Allocating and prioritising work orders based on skills, availability, and location Communicating updates to customers and internal stakeholders to keep everything running smoothly Escalating complex ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

resource to projects and transitions Monitor and progress incidents, changes and requests assigned to you Help maintain service levels across the team (including SLA/KPI performance) Provide support, coaching and mentoring to team members in your areas of expertise Play an active role in operational acceptance, defining standards, processes ...

performing team supporting a prestigious international financial environment. Key responsibilities: * Day-to-day Data Centre operations (installs, decommissions, moves, changes) * Change & incident management with SLA ownership * Racking, stacking, cabling, patching, and hardware support * Vendor escorting and supervision * Asset tracking, documentation, and inventory control * Supporting infrastructure upgrades, outages, and maintenance windows ...

environments Manage and optimise operational expenditure, with accountability for budgets and cost efficiency Own vendor management strategy, including FM providers and specialist contractors Ensure SLA adherence for hyperscale and enterprise customers Implement and maintain operational frameworks including SOPs, incident response, change management, and risk mitigation Lead compliance, audits, and certifications ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs ...

portfolio governance forums and provide clear, actionable insight. Manage supplier performance and commercial contracts (up to £5m per annum), ensuring value for money and SLA compliance. Skills & Experience Extensive experience in portfolio, programme, and project management within complex environments. Proven track record of managing large-scale digital delivery portfolios. Strong ...

governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability, and disaster recovery strategies Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified ...

Experience Strong hands‐on experience with Oracle Financial Accounting Hub (FAH) – implementation, configuration, and support. Knowledge of Oracle General Ledger (GL), Subledger Accounting (SLA), and other Oracle financial modules (AP, AR, FA). Experience in designing accounting rules and event models within FAH. Familiarity with data integration tools ...