151 to 175 of 237 Permanent SLA Jobs

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

Ensuring all incidents are captured, detailed and triaged accurately Working with the Service Levels (SLAs) assigned to each categorisation of incident, ensuring resolution within SLA Identifying and routing incidents to the appropriate 2nd line support teams and external suppliers to ensure a timely resolution Delivery of onsite support service ...

Site Reliability Engineering (SRE) principles to manage, monitor, and scale production systems. Must have: A deep understanding of the SRE mindset, including SLO/SLA creation and monitoring, error budget management, toil reduction, and post‐incident review (blameless postmortems). Desirable: Proven ability to drive cultural and process change that ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time‐to‐live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client‐delivery leadership, ideally ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time-to-live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client-delivery leadership, ideally ...

benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international click apply for full job details ...

services remain secure, compliant, efficient, and cost-effective. Key Responsibilities IT & Cyber Security Manage the organisation's Managed Service Provider (MSP), including service reviews, SLA monitoring, and escalations. Oversee Cyber Essentials/Cyber Essentials Plus accreditation. Maintain IT assets, user access controls, backups, disaster recovery, and business continuity arrangements. Ensure ...

lead a team of skilled engineers, oversee critical infrastructure, and ensure all maintenance activities are delivered safely, efficiently and in line with strict SLA and compliance requirements. If you're an experienced leader with a strong background in critical environments and high-voltage operations, this is an excellent opportunity ...

plan. Define and land the stakeholders model: supporting the team, how the platform roadmap is prioritised, how requests are handled, and what the support SLA looks like. We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills. ...

player acquisition efficiency (CPA reduction)Increased player lifetime value (LTV) and retention ratesRegulatory adherence across all marketing activities (0% self-exclusion incidents and SLA/incident management)Faster campaign execution, especially around live events with before and after metricsWhat You’ll BringYou’re someone who brings:Proven success driving marketing ...

pivotal role of supporting the business with the release of software to customers, ensuring the availability of hosted, internal, and cloud systems within agreed SLA's click apply for full job details ...

Primary Responsibilities: Lead resolution of workflow issues, drive implementation of new services and oversee daily production to verify that our team is meeting all SLA's, client requirements and performance guarantees. Responsible for completing all day-to-day production activities for projects and programs as assigned. Assists with maintaining ...

technical standards, procedures and knowledge base articles. Work closely with Service Leadership to improve operational performance. KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

Centres, delivering top-notch service while tackling a variety of tasks: Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer. Carry out machine installations, changes and removals along with pre-wiring as and when required. Control ...

Centres, delivering top-notch service while tackling a variety of tasks: Ensure that at all times the response to service calls are within the SLA targets as laid down by the company/customer. Carry out machine installations, changes and removals along with pre-wiring as and when required. Control ...

billings status CRM: manage an accurate personal sales pipeline within the company CRM system Forecasting: provide weekly, monthly and quarterly forecasts to the business SLA: work closely with account teams to ensure that the customer is receiving the highest level of service and excellent delivery of campaigns Communications: actively discuss ...

CAFM system, scheduling and dispatching reactive works to engineers and subcontractors across multiple locations, and ensuring all tasks are completed within the required contractual SLA timeframes. The role also involves providing administrative support where necessary. Key Accountabilities The role will focus on the following requirements: Act as the first point ...

strategy that is deliverable/profitable. Build & grow strong relationships with defence-sector clients, ensuring clarity on all deliverables, achievable service levels (SLA's) & contractual expectations. Ensure all contracts meet regulatory, legal & financial requirements, including MOD/defence procurement frameworks where applicable. Manage contract change notices, variations & performance measures. Monitor ...

contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat or portal Ensuring all SLA obligations are met in delivery of above services Recommendations of relevant improvements, new technical procedures, products or services to line management CANDIDATE REQUIREMENTS Independent skills Team ...

Boundary Managed Service Lead in Farnborough to oversee the design, implementation and ongoing management of boundary security for defence networks. Lead delivery teams, ensure SLA compliance and develop boundary security architectures aligned with MOD standards to protect UK defence networks. This senior role requires DV clearance, 10 years UK residency ...

internal systems estate (servers, networks, cloud, etc.) Build/maintain disaster recovery plans Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions Manage the internal helpdesk function, ensuring satisfied service experience Own procurement, deployment, and lifecycle management of technical equipment Support cross-functional implementation ...

internal systems estate (servers, networks, cloud, etc.) Build/maintain disaster recovery plans Manage relationships with technology vendors, MSP's and partners; track SLA's and renewal decisions Manage the internal helpdesk function, ensuring satisfied service experience Own procurement, deployment, and lifecycle management of technical equipment Support cross-functional implementation ...

including defect management in collaboration with the SI partner. Required skills and experience Hands-on Oracle Fusion Financials configuration experience across core modules: GL, SLA, AR, Fixed Assets, Intercompany, Cash Management, AHCS. Extensive experience in Finance/Accounting systems with R2R domain expertise. Excellent accounting background (financial close, reporting, reconciliation ...

lineage, data contracts and compliance requirements Working closely with stakeholders to understand data usage, dependencies and impact Ensuring data products meet quality, performance and SLA expectations What Were Looking For Strong experience in data engineering and pipeline development A solid understanding of data modelling, governance and quality frameworks Experience working ...

drive MOR cadence with cross-functional action follow-through. You will partner with Finance, Data Analytics, and Operations to ensure cost-to-serve optimization, SLA/KPI alignment, and scalable delivery. #J-18808-Ljbffr ...