151 to 175 of 738 Permanent SLA Jobs

financial exposure, what decisions are time-sensitive, and what actions are already in motion.Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates.AI in Crisis OperationsExpedia Group is actively investing in AI-assisted operations and expects analysts to be fluent, practical users of AI tools ...

financial exposure, what decisions are time-sensitive, and what actions are already in motion. Identify patterns across historical crisis events to inform threshold definitions, SLA calibration, and playbook updates. AI in Crisis Operations Use AI tools to accelerate monitoring and signal detection across large volumes of threat intelligence, news ...

Nottingham is seeking a 3rd Line Infrastructure Support Analyst to join a hybrid, Nottingham-based team. The role focuses on resolving incidents, ensuring SLA targets are met and improving first-time fix rates within a secure delivery environment. The ideal candidate will have 5+ years in large hybrid environments, strong ...

careers site Careers | Ashurst Perkins Coie About you: Relevant Cyber Security and/or IT experience Experience in metric reporting and KPI/SLA management Experience with security technologies such as firewalls, SIEM, DLP and endpoint protection Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow ...

Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics. Desirable Certifications AWS Certified Solutions Architect – Professional AWS Certified SysOps Administrator – Associate Red Hat Certified Engineer ...

contact for UK/Europe clients on data, reporting, and operational queries (chat, helpdesk, email, video/phone), triaging and resolving tickets within SLA and escalating when needed. Investigate client-reported data discrepancies across systems and translate findings into clear, non-technical explanations that build client confidence. Monitor data jobs ...

will demonstrate: Previous experience in a Service Delivery, Technical Account Management or Customer Success role. Experience managing technical services within a contractual or SLA-driven environment. Excellent commercial awareness and customer relationship management skills. Strong analytical and problem-solving abilities. Outstanding organisational skills with meticulous attention to detail. Excellent written ...

/architecture and Introduction Experience of working in a high-pressured environment ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable) Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis Supplier management experience Experience in case management toolsets – preferably ServiceNow Excellent working knowledge of Microsoft Office ...

delivery across multiple concurrent workstreams. Experience operating with or implementing a PMO or project governance function, even informally, is important, as is familiarity with SLA management and service reporting in a commercial context. Experience in field services, configuration, or network operations is highly desirable. You’re highly organised, capable ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

systems and for providing efficient desktop support to all business users To provide application support to our internal and external users To work within SLA and KPI targets to agreed business priorities. Setting up and configuring new laptops, desktops and mobile devices Excellent troubleshooting and problem-solving skills. Experience ...

Shift Lead.The successful candidate will oversee daily security operations center shift activities,acting as the key escalation point for complex technical incidents while ensuring SLA compliance.Key responsibilities include conducting quality assurance reviews,providing technical mentorship to analysts,and maintaining clear stakeholder communication.Additionally,the ideal candidate will support threat-hunting activities ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry’s SLA targets Ad-hoc project involvement Main skills required are: Experience supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle ...

running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction. ServiceResponding to incidents and requests against agreed SLA's on EUC services and all tasks associated with running and maintaining the service. Monitor Service Now Dashboards and maintain call queues at acceptable level ...

Transition Delivery Transition milestones achieved on time Transition completed within budget Successful service take-over Service Continuity No major service disruptions during transition SLA compliance maintained Network performance stability maintained Customer Satisfaction Stakeholder satisfaction scores Executive feedback Governance effectiveness Knowledge Transfer Effectiveness Readiness assessments passed Competency validation achieved Knowledge retention ...

recurring incidents, repeat failures, and operational escalations. Effective governance of production changes and improved change success. Improved customer satisfaction and stakeholder confidence. Strong SLA and KPI adherence across Service Operations. Demonstrable progression in continuous improvement and operational maturity. Knowledge/Experience Strong experience in Program Management, Service Delivery Management ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

complex, high-impact, or overdue issues. Ensure customers receive effective remote and onsite support, with clear and timely communication. Service Delivery and Performance Monitor SLA achievement, backlogs, response times, resolution times, ticket quality, and customer satisfaction. Ensure scheduled servicing, maintenance, and proactive support activities are completed as required. Produce ...

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

existing payroll processes. Leverage advanced Excel/Google Sheets, formulas, and AI tools to drive process automation, data validation, and continuous improvement. Service Metric & SLA Monitoring: Track case volumes, resolution metrics, and service level performance for both internal teams and external vendor partners. Compliance & Governance: Strictly adhere to all applicable ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...