151 to 175 of 205 Permanent SLA Jobs

/NACOSS engineers performance Subcontractors available workload (working with coordinators) audits, assessments and reports KPI's and Training Matrix Service Level Agreements (SLA's) Electronic Security Intruder questions You would be in North Kent, South East London, South Essex, South London or Surrey areas to commute to an Office near ...

Field Service Technician look like? Attending client sites to provide retail systems installation, fault diagnosis and rectification services Meeting client needs in accordance with SLA's in a timely and professional manner Accurate and timely completion and submission of worksheets, timesheets and expenses Complying with company health and safety standards ...

full sales cycle including prospecting, qualification, proposal development, pricing discussions, and contract negotiation. Collaborate with internal delivery and recruiting teams to ensure successful onboarding, SLA adherence, and client satisfaction. Maintain accurate pipeline, sales forecasting, and CRM documentation. Attend client meetings, networking events, and industry conferences to represent Net2Source and strengthen ...

Snowflake, and Databricks. This role focuses on enhancing reliability through automation, disaster recovery testing, resiliency engineering, observability, and proactive SLO/SLI/SLA management click apply for full job details ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

systems with WFM Handle data integration using JDA Integrator/Connect tools Collaborate with cross-functional teams (HR, Payroll, Warehouse Operations) Ensure adherence to SLA/KPI targets and resolve critical issues within defined timelines Perform root cause analysis and implement preventive measures Support system enhancements, testing, and deployments Required ...

role, you will report into the Head of Department, overseeing the flow of equipment both inbound and outbound, managing a small team to agreed SLA's, equipment logistics, report damages, supervise the build/derigging of equipment and departmental distribution and making sure the area has sufficient space and manpower. ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

service delivery across the DACH region. Working in the Corporate IT department , you will lead helpdesk operations, drive service excellence through KPI/SLA management, coordinate IT workplace projects, and act as a trusted IT partner for stakeholders. This role combines leadership, collaboration, and hands-on execution. We value thoughtful … years is ideal, but we value impact over exact timelines) Strong knowledge of ITIL processes, ITSM tools (e.g., Freshservice, Jira Service Management), KPI/SLA management, and workplace IT infrastructure Clear communicator with strong stakeholder management, problem-solving and conflict resolution skills; calm under pressure and comfortable working across cultures ...

Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has ...

action any request raised via the IT Service Desk•Ensuring that the company standardisation is adhered to at all times.•Work to agreed SLA’s whilst offering a high level of service.•Produce support documentation as appropriate following company templates. Service •Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA’s•Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels•Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

action any request raised via the IT Service Desk • Ensuring that the company standardisation is adhered to at all times. • Work to agreed SLA's whilst offering a high level of service. • Produce support documentation as appropriate following company templates. Service • Act as a point of escalation for diagnosing … troubleshooting network and implementation tickets on the Service Desk in line with SLA's • Supporting Problem Management by proactively reviewing incident history to identify reoccurring incidents to improve service levels • Adding to and updating all Knowledge Management systems to help support the Service Desk with knowledge transfer and help drive ...

Our client, a global Professional Services firm, are looking for Junior Helpdesk Analysts to join their Operations and Service Support Team. The successful candidates will provide the primary, day-to-day interface to services through ...

Were working with a Bristol based tech co. looking to recruit a hybrid working Level 1 Application Support Analyst to deliver support for the companies applications to customers worldwide. The application support team currently has ...

love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

week We’re looking for an experienced Onsite Service Delivery Manager to support one of our largest customers, ensuring exceptional service quality, SLA compliance and strong customer relationships. You’ll act as the trusted partner for all service and technical issues, driving continuous improvement and representing our brand values … regular 1:2:1s and managing performance effectively. Work collaboratively with sales, operations and technical teams to deliver seamless service. Highlight any risks, potential SLA breaches or reputational concerns to senior management. What You’ll Bring Strong knowledge of ITIL and service management principles. Experience with managed services, SLAs, KPIs ...

We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance ...

leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance Monitor workflows, ticket queues, and dashboards to ensure SLA … Looking For Proven experience in a Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What ...

leader who thrives in a fast-paced environment and is passionate about delivering outstanding customer experiences. You’ll play a key role in ensuring SLA performance, improving service quality, and developing a motivated and capable team. Key Responsibilities Service Desk Performance Monitor workflows, ticket queues, and dashboards to ensure SLA … Looking For Proven experience in a Service Desk/IT Support environment Previous experience managing or leading a team Strong understanding of SLA & KPI-driven environments Excellent communication and stakeholder management skills A proactive, organised, and process-driven approach Passion for delivering outstanding customer service What ...

incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments … urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with ...

develop a wide range of new skills on the job. Key Responsibilities: Service Delivery Management: Own the end-to-end service delivery ensuring SLA compliance to the client contract. Participate in developing and implementing strategies for integrating AI and automation into IT operations to enhance efficiency and performance. Work with … agreements, client communications, incident reports and operational runbooks. Produce service delivery performance reports to the agreed client schedule, highlighting key performance indicators such as SLA compliance, Availability and service improvements. Team Collaboration: Work effectively as part of the Service Delivery team ensuring alignment with our client’s and company goals ...

4.30pm Key Requirements: Strong technical aptitude with networking and cabling experience (Cisco knowledge desirable) Proven problem‑solving skills, able to work efficiently under SLA deadlines Excellent timekeeping and punctuality Customer‑focused with clear and effective communication skills Self‑motivated, with a proactive, can‑do attitude Flexible and adaptable to changing … essential Full, clean driving licence required Location: Access to the M4 corridor leading into the Southwest of England is essential to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon, and Cornwall Package : Up to £30,000 + plenty of overtime - core hours 9 - 5.30 Company ...

4.30pm Key Requirements: Strong technical aptitude with networking and cabling experience (Cisco knowledge desirable) Proven problem‑solving skills, able to work efficiently under SLA deadlines Excellent timekeeping and punctuality Customer‑focused with clear and effective communication skills Self‑motivated, with a proactive, can‑do attitude Flexible and adaptable to changing … essential Full, clean driving licence required Location: Access to the M4 corridor leading into the Southwest of England is essential to meet customer SLA requirements. Key areas covered include Wiltshire, Bristol, Devon, and Cornwall Package : Up to £30,000 + plenty of overtime - core hours 9 - 5.30 Company ...

Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). The successful candidate will work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Achieve the dynamic KPI targets set for your role. Practice 'Quick Win' processes. Technical Responsibilities Will be required to undertake advanced diagnostics, repair, and replace ...

Senior IT Field Delivery Engineer to attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). The successful candidate will work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Achieve the dynamic KPI targets set for your role. Practice 'Quick Win' processes. Technical Responsibilities Will be required to undertake advanced diagnostics, repair, and replace ...