176 to 200 of 424 Permanent SLA Jobs

troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues more »

software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid more »

configuration management to ensure consistency and maintainability of solutions. - Improve monitoring and alerting systems to proactively identify and address issues, optimise performance, and ensure SLA compliance. - Lead problem record resolution efforts by collaborating with internal teams and external vendors to diagnose and resolve complex technical issues in a timely manner. more »

the implementation will be the successful delivery of the supplier management functionality in 2024, which will incorporate the collection of supplier performance information, related SLA data, evidence of relationship management & governance for HSBCs top tier strategic suppliers. Responsibilities include: - Define configuration specifications and business analysis requirements Define reporting and alerting more »

the projects the team are working on, managing financial performance, reporting to the Operations Lead Manage support contracts for systems your team supports, ensure SLA targets are met Manage work schedule for your team Contribute technically as an experienced software engineer Requirements Here are the key skills and experience relevant more »

What you'll be doing: Overseeing the collation and the timely delivery of data to clients and consultants, ensuring services are delivered within agreed SLA guidelines, and in compliance with relevant regulatory guidelines and industry standards Developing a good standard of Investment Management technical knowledge and an understanding of LGIM more »

s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and more »

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Working alongside our Field Engineering teams on various installation and maintenance projects, providing them with programs and safe systems of work more »

on experience. To apply send your CV to Faye.Landells @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you more »

items, and conference calls. Provide Tier 3/4 services for internal and external entities, provide high level of support to meet the customer SLA, and minimize escalations to R&D Interface with various Departments, R&D and Customer Support groups to address product issues in complex environments. Own, troubleshoot more »

who has an understanding of the change and release management process. You’ll be responsible for live issues being fixed in line with the SLA & bringing together the right people and resources. Process-oriented the successful Service Delivery Manager will be professional and diplomatic and have a client awareness. The more »

yourself. Rather, you will liaise with the 3rd party service providers to ensure critical incidents are resolved in a timely manner in accordance with SLA agreements. It’s a busy and dynamic environment. Alongside the day-to-day BAU operational activities you’ll also be involved in key project work. more »

of site supplies and stationery inventory Support other team members through collaborative training on company processes and procedures Ensure that Company Service Level Agreements (SLA’s) are met, in relation to the Customer Experience department General administration and maintenance of department records and documentation Job Requirements Proven experience of working more »

promoting from within Access to continuous mentorship within the business with clear lines of communication with Directors Key Skills and Responsibilities Maintain the Service Level Agreement T&Cs Troubleshoot basic to intermediate AV and Video Conferencing issues Act as the secondary contact point for the clients contacting the helpdesk Balance more »

and managing the engineering processes on site, ensuring a high level of service and that works re done in line with KPI's and SLA's. Analysis of KPI's to identify improvements. Strategic management of the team, driving team culture as well as improvements of results and advancement of more »

acting as an escalation point for the wider team. You will provide all customers with a high standard of service within the defined contract SLA agreements and agreed process guidelines. Responsibilities: Fault diagnosis and resolution, providing remote support when required. Meeting service level agreements and deadlines. Lead/support in more »

a schedule. Ensuring all service related matters are dealt with in accordance with the contract terms and conditions. Responding to and meeting the clients SLA requirements Working with teams to ensure all open service calls are resolved in a timely manner maintaining and agreed on site spares holding Managing and more »

Working as part of the wider team to ensure that end users receive exemplary levels of customer service, working to mandated KPI’s and SLA’s. Reporting to the Site Operations Manager, you will work towards achieving enhanced service levels for all software, hardware, and systems improvement, ensuring that issues more »

network support capacity - Strong expertise in Cisco technologies (R&S, Security, Wifi and Data) - Great communicative, administrative and time management skills - Adhesion to Service Level Agreement terms - Ability to improve processes for service improvement. - Qualified in at least one of the below: CCNA (R&S), CCNA (WIFUND), CCNA (Security), CWTS more »

to support site improvement and development. Actively participate in A3 problem solving workshops. Successfully deliver excellent team performance against the current internal customer service level agreement for quality management. The Person Ideally educated to a degree level within a food science, food technology or microbiological discipline Minimum 5 years work more »

users to support implementation and go live. • Hands on implementation and training of the project systems suite. • Monitor support team service delivery against agreed SLA’s. Key Skills • 2-3 years' experience in a similar or related role and similar system • Strong technical acumen and the ability to analyse complex more »

and change requests, validating an equal distribution of work. Appropriately escalate issues to the direct supervisor if the team is unable to satisfy an SLA or if the SOP warrants it. Provide second level on-call support 24x7. Experience Required Business, Data Analytics, Information Technology/Systems, Healthcare preferred more »

staged funding Identify and implement key financial metrics monitoring, reconciliation monitoring and reporting Implement technical solutions that are scalable, resilient and performant to stringent SLA's Work with onsite and offshore based vendor development teams from initiation and planning through delivery and implementation Serve as focal point for other IT more »

security policies. Report on the technical aspects of security management against pre-defined Cybersecurity operational metrics. Engage with the MSSP re Service Level Agreements (SLA's), monitoring metrics, including contract and performance metrics Own day-to-day management IT Security Service Requests and tickets, including: Reporting, Knowledge Management, Root Cause more »

tools, such as Kubernetes, Docker, .Net, Python, or Node.js, are highly desirable. Business & Analysis: Monitor service operations performance, ensuring core KPIs are met. Oversee SLA reporting and conduct ad hoc analysis, providing transparency into the global technology stack's performance. Act as an internal technology consultant, leading and managing strategic more »