176 to 200 of 738 Permanent SLA Jobs

client environment changes, ensuring appropriate change management and CAB governance, with occasional off-hours support for the teams. Observability and service levels. SLO/SLA and monitoring strategy across Grafana and our wider observability tooling, building alert coverage that is meaningful rather than noisy. AI in engineering operations. The operational ...

rectifying issues as they arise. They develop technical solutions to complex problems and liaise with stakeholders at all levels, ensuring issues are resolved within SLA levels and KPI targets are met. Essential Requirements Software Defined Networking experience with VMware NSX. Thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

Always driving issues/incidents to countermeasures to minimize client downtime and sustain client productivity Responsible for timely resolution within established Service Level Agreements (SLA) Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments Provide inputs to QCD reporting for continues ...

work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes ...

process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed ...

reminders and event updates. Oversee complex or high‐volume attendee logistics and ensure information is captured, checked and communicated accurately. Maintain service standards and SLA compliance across all delegate touchpoints, ensuring queries and issues are resolved promptly and professionally. Ensure digital platforms and delegate management processes operate as one joined ...

hypercare. Create, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles. Coordinate the offshore support team, assign work, track SLA adherence, review deliverables, remove blockers, and ensure complete shift handovers. Act as the bridge among client stakeholders, delivery managers, architects, QA, governance teams, release teams ...

improvement. Key Responsibilities Own the delivery of the On-Site IT support service Ensure all incidents and service requests are managed in line with SLA and operational processes Oversee the effective use of ServiceNow for ticket management, updates, and closure quality Manage the On-Site engineering team ...

technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

Accountable for proactively managing and prioritising ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA’s and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Security and Technology departmental knowledge, documenting clear instructions ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...

compliance. Define and enforce quality standards, service‐transition rigour, and security compliance to enhance operational performance across metrics such as availability, workload utilisation, and SLA adherence. Serve as a senior technical leader, setting technical direction, resolving escalations, and clearly communicating complex technical matters to senior stakeholders. Manage key stakeholder expectations ...

prioritiesparticularly in a fast-evolving sector like EV charging. Desirable Demonstrable experience managing outsourced service providers/O&M contracts day-to-day including SLA enforcement, escalation handling, and field-based compliance or quality assurance (e.g. SV&O, audits, site inspections). Experience balancing long-term asset strategy with ...

installation, testing, fault finding and decommissioning Allocating workloads, managing resources and supporting shift coverage Coordinating with clients, internal teams and third-party vendors Monitoring SLA performance and escalating issues Supporting incident management and first-line technical troubleshooting Maintaining H&S, quality and client standards Managing documentation, reporting, assets and ticketing ...

ITSM platform. Understanding of incident, problem and change management processes. Strong troubleshooting, documentation and customer communication skills. Ability to work independently within a secure, SLA-driven environment. Ability to obtain and maintain customer security clearance where required. Desirable Qualifications ITIL Foundation. CompTIA Server+. Dell, HPE, Lenovo or Cisco certification. Datacentre ...

live readiness criteria. Service Management and Support Provide second and third-line technical support for live integrations, automations, and in-house applications within an SLA-driven environment. Diagnose and resolve complex application, interface, and automation faults, providing safe workarounds where immediate resolution is not possible. Participate in incident, problem ...

multi-dimensional capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.- Ensure teams have prepared for the right number of staff available at the right time. Closely collaborate with Partner Operations Managers to coordinate with ...

governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability, and disaster recovery strategies Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified ...

product area, driving a culture of continuous improvement. Provides monthly reporting to C & C T Director as needed including velocity of projects, product SLA’s and KPI’s, Project spend detail and forecasting to budget. Manages and reports on Product portfolio budget aligned to business unit requirements Working with Business ...

site Careers |Ashurst Perkins CoieAbout you: The successful candidate will have: Relevant Cyber Security and/or IT experienceExperience in metric reporting andKPI/SLA managementExperience with securitytechnologies such as firewalls, SIEM, DLP and endpoint protectionExperience working with Jira, AzureDevOps, ITSM tools such as Cherwell and ServiceNow and the MSOffice ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...