176 to 200 of 236 Permanent SLA Jobs

cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions ...

cards and data plans. Testing & Replication Replicate reported hardware or software issues in the test lab to identify bugs or configuration errors. Customer Experience SLA compliance Manage the ticket queue effectively to provide first class response times Clear Communication Translate complex technical concepts into clear, easy to understand instructions ...

solution can meet their needs You're a skilled communicator, able to cultivate consultative business relationships You are familiar with software licencing agreements (SLA) You're degree educated in a STEM discipline, Computer Science preferred Ideally you will have a second language as you'll be selling to global customers ...

Keeping an eye on supplier performance and providing reports with clear insights Sorting out any vendor issues such as PO's, Delivery delays or SLA slips Providing support to the IS Team to improve at managing vendors themselves through training and best practices Reviewing contracts and ensuring best value ...

Keeping an eye on supplier performance and providing reports with clear insights Sorting out any vendor issues such as PO's, Delivery delays or SLA slips Providing support to the IS Team to improve at managing vendors themselves through training and best practices Reviewing contracts and ensuring best value ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

Engineering, QA and People teams to implement change that lands on the floor, not just on slides. You will lead a distributed team, maintain SLA targets, and push for a scalable, quality‐driven #J-18808-Ljbffr ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

night shifts (4 nights per week - between 12am-4am - nice short shift ). Planned shutdown work carried out between 12am-4am. Ensuring SLA targets are met on maintenance activities. Fault finding on dampers, flow switches and other instrumentation equipment. Remote and on-site support as part of an on-call ...

night shifts (4 nights per week - between 12am-4am - nice short shift!!). Planned shutdown work carried out between 12am-4am. Ensuring SLA targets are met on maintenance activities. Fault finding on dampers, flow switches and other instrumentation equipment. Remote and on-site support as part of an on-call ...

support, configuration and maintenance of the Genetec VMS system. Act as main point of contact with the client and ensure client satisfaction through KPI & SLA management. Must have good experience with VMS systems specifically Genetec, have proven leadership skills to lead and motivate the technical teams on site. Current ...

patch cable management, PON (passive optical network), DCIM (data centre infrastructure management), power redundancy, cabling redundancy, telecoms cabling projects, BICSI certification, network cable installer, SLA compliance. ...

critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse ...

support demand – feeding insight back into product and policy development. 4. Reporting & Data Analysis Track and report on key support metrics: volume, resolution time, SLA performance, CSAT, and moderation outcomes. Produce regular reporting for the Chief Operating Officer and wider leadership team. Use data to identify gaps, prioritise improvements ...

with our 24/7 outsourced SOC holding them to a high standard on threat hunting, threat intelligence utilisation, and automated response, not just SLA compliance. Ensure Cognism has a holistic, well‐maintained SIEM that reflects how we operate and improves continuously as the threat landscape evolves. Build the internal ...

engineering. Carrier APIs differ a lot across countries, providers and regulatory regimes. Provisioning, porting, and eSIM lifecycle management happen in real-time with hard SLA requirements. Usage tracking, billing, and payments span multiple currencies and jurisdictions. Our systems need to be observable, operable, and resilient. When a carrier integration fails ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...

rotated basis. What youll do Batch Monitoring and Management Event/Alert Monitoring and Management Incident Management - respond and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow … monitor progress of all incidents Ensure accurate completion of all incident records To monitor and update the call management system as Assist with SLA reporting What youll need To either have current SC clearance or meet the qualification criteria High level technical skill in iSeries platform plus a good technical ...

operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement (SLA) compliance and fostering a culture of continual service improvement. Act as the single point of accountability for Service Desk performance, representing the function to senior … Management (OSM) Manager/IT Service Delivery Director Direct Reports: Service Desk Team Leads, Senior Service Desk Analysts, Service Desk Analysts Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently ...

Service Delivery Manager Permanent Location: UK - Remote Salary: £75,000 - £85,000 (+ benefits) Skills: SC Clearance, IT Service Delivery, ITIL, Managed Services, SLA Management, Customer Relationship Management, Service Reviews, Stakeholder Management We're recruiting an SC Cleared Service Delivery Manager to join a leading technology consultancy delivering managed services … managed service customers. Acting as the primary point of contact for service delivery and customer engagement. Leading regular service reviews and reporting against SLA and KPI performance. Managing service risks, issues and escalations. Supporting the transition of new services into business-as-usual. Working closely with technical delivery teams, suppliers ...

asset management and the wider business. Deliver Digital Services Administration services to the Trust, taking ownership and resolving requests in line with policy, procedures, SLA, and OLA requirements Developing, monitoring, and maintaining the policies and procedures within the Digital Services Department Ensure all Digital Services Administration processes … Digital good practices and service delivery and security Good time management Ability to work on own initiative and as part of a team to SLA deadlines Ability to plan, agree, schedule, document and implement changes using a structured change control process Ability to work unsupervised and follow instructions Logical, methodical ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Management (IM) Own and govern Incident & Major Incident Management (MIM) processes. Lead P1/P2 incident bridges, ensure timely resolution and communication. Track MTTR, SLA adherence, escalation handling, and service restoration. Drive post incident reviews and improvements. Problem Management (PM) Identify recurring incidents and initiate Problem Records. Lead Root Cause … freeze windows and business priorities. Process Governance & Reporting Own ITSM SOPs, workflows, RACI, and knowledge articles. Prepare weekly/monthly dashboards (Incidents, Problems, Changes, SLA, CSAT). Ensure alignment with ServiceNow configuration and reporting. Support internal/external audits and compliance reviews. Stakeholder & Transition Responsibilities Act as single point ...