176 to 200 of 322 Permanent SLA Jobs

highly confidential data which are critical to FIL’s Digital Transformation Strategy.As Product Owner, you will be expected to maintain a consistent service uptime SLA of 99.99% of the cloud services you are responsible for ensuring the services are fault tolerant, scalable & continue to be changed during the business ...

custom solution proposals Participates in the construction of financial models that align with custom solution proposals Composes applicable services agreements (e.g. Statements of Work, SLA documentation, etc.) that specify processes, technology, staffing, deliverables, commitments, risk, and project management aspects of a solution Supports deal negotiation and closure to include transition ...

policies, and data-handling rules to meet DoD cybersecurity requirements for mission environments. • Executes Tier-2 and Tier-3 support actions, performing incident diagnosis, SLA tracking, and pipeline restoration tasks. • Builds utilities for standardized inbound and outbound data acquisition, supporting analytics teams, application developers, and operational mission users. • Documents data ...

service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, and Splunk. Strong understanding of SLI/SLO/SLA and Error Budgets. Proficient in Python or PySpark for AI/ML modeling. Able to reduce toil by building automation tools for repeated tasks. Hands ...

rates, cycle times, capacity utilisation, and quality at each stage. Build demand forecasting and capacity planning that translates sales pipeline into operational readiness. Establish SLA frameworks with Sales and Implementation that create shared accountability for funnel throughput and learner experience. Ensure regulatory compliance is built into process, not bolted ...

computer room air handlers, building monitoring systems, etc. Perform root cause analysis of equipment failures and troubleshooting of facility within internal Service Level Agreements (SLA). Provide training and guidance to Engineering Operations Technicians and are responsible for working with Facility Manager (FM) to set team culture. Create and deploy ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

from outsourced to in-house IT services Managing day-to-day IT operations across systems, infrastructure, and cloud platforms Overseeing suppliers and ensuring strong SLA performance Delivering IT projects, upgrades, and system improvements Strengthening cyber security, compliance, and governance Supporting users and driving a customer-focused IT service What ...

Athoris Product and associated services. Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English language (largest market is currently France). Manage and resolve customer inquiries and incidents through ...

large-scale, multi-site projects from design through to implementation and handover into BAU - Monitoring network health and proactively troubleshooting to maximise uptime and SLA performance - Supporting development of network automation and scripting solutions to improve efficiency - Collaborating with internal teams and stakeholders to deliver scalable, resilient network solutions What ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews. \n\n We'd love you to have \n \n Strong risk assessment and analytical skills \n Proven leadership and team management experience ...

review meetings with the senior leadership team, displaying understanding of customers who have gone into administrations, high exposure risks, industry updates and credit assessment SLA overviews.? We'd love you to have Strong risk assessment and analytical skills Proven leadership andteam management experience Solid knowledge of underwriting regulations and compliance ...

frameworks. Contact Centre data expertise Work with ACD, IVR and routing datasets. Define and validate Contact Centre KPIs such as AHT, FCR, abandonment rate, SLA and occupancy. Support analytics use cases including outbound campaigns and bots. Apply Contact Centre domain knowledge, ideally including Genesys Cloud. Data quality & governance Lead customer ...

Code (IaC), using tools like CloudFormation or Terraform Experience with one or more public cloud platforms like AWS, GCP, Azure Experience with high volume, SLA critical applications and their interdependencies with other applications and databases Experience with high volume, mission critical applications, and building upon messaging and or event-driven ...

systems, Containerized platforms, Monitoring services and Public Cloud services (Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. Career Progression pathways and development opportunities: We are committed to get the very best out of our staff and support staff in their career … systems, Containerized platforms, Monitoring services and Public Cloud services ((Office 365, Hybrid Email and Azure ARM) and backup services maintaining operational efficiency and above SLA performance. BAU Administration of the groups platform services for Storage, Virtualized platforms, Security and AV services, Domain Services, Proxy, Windows and Linux systems, Containerized platforms ...

Overview: This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: The NOC Operations team are a 24 x 7 support function which runs manual and automated IT batches, managing critical failures … Control-M automated job scheduler Supervise and monitor the running of End of Day Batches for London & Regional offices and manage systems to ensure SLA's are met. Investigate batch issues as they occur, perform initial analysis, diagnose the issue and seek to resolve. Escalate issues to appropriate 2nd/ ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

Senior Major Incident Manager Office based - Belfast - new command hub (with on-call requirements) Permanent As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we ...

Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft … experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long ...

leadership. What you'll be doing: - Leading, mentoring and supporting a Service Desk team operating 7 days a week - Overseeing ticket quality, prioritisation and SLA performance - Acting as an escalation point for clients when required - Supporting team development through 1:1s, coaching and performance management - Ensuring compliance standards are adhered ...

team. Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance KPI & Performance Management: Own and drive service KPIs, including. SLA performance Ticket ageing and backlog Escalation rates and repeat issues – KPIs are used to improve outcomes, not just produce reports. Process & Structure Improvement: Continuously improve ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

transformation initiatives Experience delivering technology-enabled change (e.g. CRM, CCaaS, automation, digital channels) Deep understanding of contact centre KPIs such as AHT, CSAT, FCR, SLA performance Strong programme governance and delivery expertise (e.g. MSP, Prince2, Agile) Excellent stakeholder management skills with the ability to operate at Exec level Comfortable working ...