176 to 200 of 204 Permanent SLA Jobs

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...

require, that are within your capability and status. Operational Oversight & KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff … cost exposure are minimised through strong controls and adherence to process. Act as a first level escalation point for your team, ensuring FCA and SLA compliance. Quality, Audit & Compliance Monitor, audit and report on the team's performance. Set and monitor targets. Analyse audit outcomes, trends and root causes, ensuring ...

require, that are within your capability and status. Operational Oversight & KPI Delivery Maintain full oversight of team performance against KPIs, including productivity, quality, SLA adherence and customer outcomes. Oversee day-to-day operational performance across all your team, ensuring resources are realigned to respond to trends and demand. Manage staff … cost exposure are minimised through strong controls and adherence to process. Act as a first level escalation point for your team, ensuring FCA and SLA compliance. Quality, Audit & Compliance Monitor, audit and report on the team's performance. Set and monitor targets. Analyse audit outcomes, trends and root causes, ensuring ...

Analysts across the UK and the rest of the world, overseeing the 24/7 SOC Operations. You will be driving service delivery and SLA performance. You will be working on triage, detection, investigation, threat hunting, escalation, and incident closure processes. In addition, you will be leading a continuous improvement … Skills & Experience Proven SOC Leadership within a Managed Security Services environment Overseeing 24/7 SOC operations, ensuring world class service delivery and SLA performance. Managing triage, detection, investigation, threat hunting, escalation, and incident closure processes. Continuously improve SOC runbooks, KPIs, dashboards, and reporting. Sentinel, Defender XDR, Entra ...

tools and processes that enhance productivity Key Responsibilities You will be the primary escalation point for field-based service issues, delays, or risks. Ensure SLA, KPI, and customer satisfaction targets are consistently met. Coordinate with Service Desk and Technical teams to ensure seamless end-to-end incident and request fulfilment. … Skills & Experience Essential Demonstrated knowledge of field service operations, service delivery models, and workflow optimisation Proficiency in service management platforms (e.g. ServiceNow) Knowledge of SLA, KPI, and performance management frameworks Understanding of asset management, logistics, and inventory control Ability to drive continuous service improvement and process optimisation Key Attributes Operational ...

Senior Field Engineer - Server and Storage experience Manchester and surrounding areas Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance Our client, who are a channel-only partner for IT ...

SAP Support Analyst Hybrid working - 1 day per week on site required in Birmingham Salary - Up to £45,000 per annum SAP Support Analyst required to provide 2nd line support across SAP applications. This position ...

Our client, an innovative leader in the technology sector, is currently seeking a skilled Business Systems Analyst to join their team in Whiteley on a permanent basis. This hybrid role will see you taking ownership ...

Based - Winchester, SO23 8SR (hybrid working structure spending 50% of time in the office) Permanent Purpose As a member of the IT Service Centre team, this role provides first-line IT support to our internal ...

Overview Fuel Recruitment is working with a leading telecoms organisation that is seeking an experienced Electrician to join their team. This role involves delivering the electrical elements of site builds, ensuring compliance with design specifications ...

Technical Support Engineer Our Benefits - 4-day workweek: Uniqodo has been one of the first companies in the UK to adopt a company-wide 4-day workweek without a salary reduction and without employees working ...

Process Consultant - Digital Transformation | Up to £65,000 | Hybrid | Birmingham, Leicester, or Leeds A major financial services organisation is undergoing significant digital transformation, moving from legacy systems into a modern, product-led operating model. They ...

scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active … comprehensive understanding of demand. Resource Planning at 15-30mins interval (where applicable) evidencing optimization, efficiency and in line with demand/SLA agreement. Building, analysing and improving staff schedules in line with our business requirements ensuring problems are identified and resolved promptly and service levels are delivered. Notifying operations ...

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK SLA driven Support into Retail outlets IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs Project work including retail weighing scales, Scanners … ensure that you can achieve first time fix resolutions in most site visits Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high Always representing the company to the highest possible standards by taking pride ...

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK SLA driven Support into Retail outlets IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs Project work including retail weighing scales, Scanners … ensure that you can achieve first time fix resolutions in most site visits Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high Always representing the company to the highest possible standards by taking pride ...

Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Tier 1 and Tier 2 supermarkets within the UK SLA driven Support into Retail outlets IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s Project work including retail weighing … ensure that you can achieve first time fix resolutions in most site visits Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high Always representing the company to the highest possible standards by taking pride ...

businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership … technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Technica Manager, Team Lead or 3rd Line ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

applications and stakeholders, ensuring that acceptable solutions are found in a timely manner. Manages Aldi’s partners within contract guidelines, ensuring performance and SLA's are monitored and recorded to aid in continuous improvement. Ensure change control procedures are adhered too for site applications. Testing & Deployment support for site applications … prioritise tickets based on business need/impact Working as part of an IT support function Incident coordination End User device support Strong Communicator SLA knowledge Supply Chain/Warehouse Automation experience working with automation vendors (Desirable) Working as part of an IT support function within an automated warehouse (Desirable ...

line network engineering support at customer sites. This includes managing complex technical incidents, maintaining clear communication with specialist engineers and client personnel, and ensuring SLA compliance. You will also be expected to follow contract governance processes and consistently prioritise site health, safety, and operational standards. What youll bring? Youll bring … MPLS, and DWDM technologies. Excellent communication and customer-facing skills are essential. You will conduct root-cause analysis for major incidents, contribute to SLA and performance metrics, and participate in a rotational on-call schedule as part of the team. Whats in it for you? We offer a range ...

Affinity Water has a exciting opportunity available to work in our Cyber Security Team as a Third Party Security Assurance Analyst. The Role: As aThird Party Security Assurance Analyst will be responsible for conducting third ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 … service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 … service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest ...

with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 … service, have worked in a 24/7 Service Centre or Service Desk environment and is used to ensuring timely call resolution to achieve SLA's, then this might be the next step in your career. Key Requirements: Ensure that excellent customer service is maintained and delivered to the highest ...