201 to 225 of 738 Permanent SLA Jobs

Strong operational ownership mindset Ability to manage multiple remediation streams in parallel Clear communication with technical and non‐technical stakeholders Comfortable handling escalations and SLA‐driven delivery Good documentation and reporting discipline Preferred/Nice To Have Experience in managed security services Exposure to: Policy compliance scanning Cloud posture/ ...

implement, and track quantitative and qualitative metrics to measure the success of projects, people, and processes, including client satisfaction, time-to-value, go-live SLA adherence, retention, gross margin, automation improvements, and employee attrition. Lead SteerCos and client implementation reviews, acting as a confident, knowledgeable, and patient escalation point ...

Testing, you will be a key contributor in enabling secure software delivery. Key ResponsibilitiesService Delivery SupportOversee performance and quality of services delivered, ensuring SLA and KPI compliance. Conduct regular client reviews to identify enhancement opportunities. Manage the execution of secure development and testing services across projects. Serve as a point ...

Strong operational ownership mindset Ability to manage multiple remediation streams in parallel Clear communication with technical and non‐technical stakeholders Comfortable handling escalations and SLA‐driven delivery Good documentation and reporting discipline Preferred/Nice to Have Experience in managed security services Exposure to: Policy compliance scanning Cloud posture/ ...

Experience in troubleshooting technical problems in a methodical manner arriving promptly at a solid conclusion. An eye for detail, preventing any tickets from breaching SLA’s and the tenacity to ensure others adhere to processes. A willingness to learn and not be afraid to get involved in unfamiliar areas ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...

reviews, coaching sessions and career development planning. Service Desk Management Oversee day-to-day Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queue health, engineer workloads and escalation paths. Coordinate responses to major incidents and business-critical issues. Maintain excellent documentation, ticket quality and support … User Computing & Peripheral Devices Backup, Disaster Recovery & Business Continuity Solutions Reporting & Service Improvement Produce service performance reports and management information. Monitor KPI and SLA performance. Review ticket trends, escalations and aged incidents. Maintain knowledgebase documentation and operational procedures. Identify opportunities for automation, standardisation and service optimisation. Contribute to strategic improvements ...

managed service providers, holding them accountable for performance, delivery and value Represent the service with business stakeholders, partners and wider programme teams Participate in SLA and service-level expectation reviews Maintain service catalogue and portfolio information Produce and review service performance reporting Develop and maintain agile business cases and associated ...

managed service providers, holding them accountable for performance, delivery and value Represent the service with business stakeholders, partners and wider programme teams Participate in SLA and service-level expectation reviews Maintain service catalogue and portfolio information Produce and review service performance reporting Develop and maintain agile business cases and associated ...

equipment. The Technical Support team ensure that customers queries are answered and resolved in an efficient manner and are in line with company SLA’s. In order to succeed in this role, you will need to have a high degree of both written and verbal communication skills and a desire ...

support environments, processes, and service delivery principles. Commercial awareness and excellent problem-solving abilities. Experience within a Managed Services environment. Knowledge of SLA management, service governance, and escalation management. Experience delivering a premium, customer-centric or white-glove support service. Background in continual service improvement and service reporting. Why Join ...

revenue is achieved* Ensure timely issuing and approval of invoices and record in the revenue tracker* Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews* Support clients with new products and programs, coordinating with internal teams* Keep all internal documentation current and well-organised* Share responsibility ...

revenue is achieved* Ensure timely issuing and approval of invoices and record in the revenue tracker* Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews* Support clients with new products and programs, coordinating with internal teams* Keep all internal documentation current and well-organised* Share responsibility ...

allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process. SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics. What ...

other performance metrics Identify improvements and implement initiatives to optimise support operations Collaborate with SRT and third-party teams to meet contractual and SLA commitments Represent the department in weekly review meetings, highlighting risks and resource needs Lead weekly meetings with in-country partners, project managers, and customer success teams ...

will always represent Swisslog in a professional manner. Ensure that all work is carried out to a satisfactory level as per the Service Level Agreement for the customer. Conduct performance management reviews. Coach and mentor your team and be a positive role model. Able to understand teams’ strengths and weaknesses. ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle . Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

systems and monitoring and management tools. Ability to communicate effectively and build relationships to understand client requirements. Ability to deliver against deadlines and agreed SLA targets. Ability to take ownership of an issue or task and see it through to completion. Any offer of employment is subject to satisfactory BPSS ...

piloting in Prescriptive/Predictive modelling Build and manage relationship with stakeholders and extended teams Drive operational excellence within the team Ensure adherence to SLA by 3PP and drive user satisfaction Responsible for adherence to Unilever Control and compliance policies Responsible for bringing in new tools and technologies, around visualization ...

looking for someone with at least 1 years' experience in a data analysis and reporting role and who is familiar with working to SLA goals and KPI objectives. You will be able to demonstrate a passion for working with data with a high attention to detail, problem solving and customer ...

experience, delivery processes, and product capabilities Collaborate cross‐functionally: Partner closely with Support, Product, and Engineering teams to triage and resolve live issues, ensuring SLA adherence and continuous improvement of service quality Represent the company externally: Act as the company’s ambassador in client meetings, workshops, and industry events About ...

their own workload to ensure targets are met, referring to manager only when necessary. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...