201 to 225 of 672 Permanent SLA Jobs

team. Eligible to pass an Access NI background check. Highly Desired Criteria Previous experience in IT managed services, cybersecurity, or technology channel environments. Experience with data-driven account management, SLA reporting, or service delivery metrics. Current or planned industry learning and/or certifications Why Join Us? Work with a forward-thinking team at the forefront of cybersecurity and managed More ❯

3rd line support to healthcare customers Handling SQL/database queries , troubleshooting application issues , and performing on-site software installations Managing and resolving incoming support calls and tickets within SLA timeframes Working collaboratively with development teams to escalate and resolve more complex issues Maintaining ticket logs and issue resolution through Jira or similar platforms Delivering user training for new customers More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

adhered to. All local guidelines for cost control are adhered to. • Shift and Rota responsibility • Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s Experience • Excellent communication, interpersonal and customer care skills. • Ability to work well under pressure and to tight timescales. • Strong organizational and problem-solving skills. • Knowledge of More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

contact for key suppliers - particularly Vista, Oracle, and Fourth - ensuring effective coordination and accountability. Establish a governance structure for service reviews, continuous improvement, and supplier collaboration. Lead service reporting, SLA tracking, and root cause analysis for major incidents. Work closely with Product and Business Owners to align service delivery with operational needs. Drive operational stability, problem management, and proactive issue More ❯

in evaluating alternative service providers through RFPs and tenders, as the business looks to explore new options. Key Responsibilities: Manage the relationship with the outsourced service desk provider, ensuring SLA adherence and service quality. Conduct regular service reviews and escalate major issues to senior stakeholders. Hands-on support as required across Office 365, Active Directory, Intune, and phone systems. Provide More ❯

support function all from the comfort of your home. This is a fully remote leadership role where youll manage a talented team of engineers, oversee daily operations, and ensure SLA excellence across a diverse client base. Youll be instrumental in shaping processes, mentoring staff, and driving technical performance in a company that truly values innovation, collaboration, and growth. Required Skills More ❯

IR35. Immediate start available. Global fast paced environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

IR35. Immediate start available. Global fast paced environment. You’ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

IR35. Immediate start available. Global fast paced environment. You'll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you'll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you More ❯

of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes. Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance. Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners. Analytical and data-driven, with the ability to interpret performance metrics and translate insight into More ❯

of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes. Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance. Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners. Analytical and data-driven, with the ability to interpret performance metrics and translate insight into More ❯

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client’s environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client’s environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client's environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client’s environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯

Assisting in recommending service and process improvements to ensure effective handling and correction of defects in the client’s environments Accountable for resolving incidents and fulfilling Service Requests within SLA targets, which are assigned to themselves, or ensuring they are moved to the correct resolver team Escalating service incidents to a higher severity when appropriate to ensure the on-going More ❯