251 to 275 of 738 Permanent SLA Jobs

governance. Lead a high-performing global production services organization with strong talent development, accountability, and consistent execution across regions. Drive improvements in availability, resiliency, SLA performance, incident reduction, and time to restore service for critical platforms. Required Qualifications Bachelor’s degree in computer science or a related discipline, or equivalent ...

middleware and APIs Experience operating within ITIL‐aligned incident, problem, and change management frameworks Prior responsibility for supporting strategic, high‐revenue clients with strict SLA expectations #LI-SV1 Our commitment to Diversity and Inclusion: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration ...

Bank’s Material Third Party (MTP) inventory and associated regulatory reporting records. Support ongoing monitoring of third-party arrangements, including review of service performance, SLA/KPI information, vendor risk events, audit findings, control issues, material incidents and other trigger events. Support the preparation of TPRM management information ...

reliability of GPU clusters and IT infrastructure Act as the primary escalation point for complex hardware, network, and operational incidents Monitor and drive SLA, KPI, and incident resolution performance across IT support services Oversee proactive maintenance, troubleshooting, and problem management activities Collaborate with infrastructure engineers, vendors, and colocation partners ...

analyze data to assure the proper functioning of all equipment. Responsibility for managing the IT work order system (ServiceNow) to ensure that all internal SLA's are met. Creation and execution of the preventative maintenance procedures for all critical MEP systems. Availability for 24/7/365 coverage ...

vendor best practices and technical standards. Hold relevant vendor certifications and accreditations through approved training programs. Deliver high levels of customer service while meeting SLA and operational requirements. Additional Information: An Active SC Clearance is Must How to Apply: If you're interested in this role, click 'apply ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

enterprise SaaS and/or on-premise software in a client-facing technical support or application support role, including practical experience with ticketing workflows, SLA management, and impact-based prioritisation. Strong troubleshooting and analytical skills, with the ability to investigate complex symptoms, interpret logs, and identify root cause across integrations ...

. Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs ...

ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner. Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc. Provide the highest quality customer care and communication ...

accountability, collaboration and continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, system optimisation and agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication and minimal ...

data technologies, cloud computing, etcAssist with defining the processes needed to achieve operational excellenceEnsure data quality across all projects/clientsDefine and manage SLA's for data sets and processes throughout productionLead on the design, build and launch of new data models and pipelinesKey Skills/Experience: Experience in operating ...

pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable) Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards) Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning Mentor engineers, review designs/code, and raise overall engineering quality across ...

creating a culture of accountability,collaborationand continuous improvement. Own the strategic relationship with KNAPP, holding partners accountable for service delivery, maintenance performance, systemoptimisationand agreed SLA and KPI outcomes. Act as the senior lead for incident control and operational escalation, ensuring issues are managed quickly and effectively, with clear communication ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required Experience working in a Managed Hosting/ ...

hands and delivery tickets for any visitors or specialist third party technicians requiring access. Proactively monitor internal ticketing systems to ensure swift responses within SLA timeframes. Ensure Data Centre’s are always kept in a clean and presentable manner. Knowledge and experience required: Experience working in a Managed Hosting/ ...

create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. Qualifications 3+ years ...

London and New York. Deliver white‐glove deskside and remote support with immediate triage and ownership through resolution. Adhere strictly to the 30‐minute SLA for portfolio managers, with disciplined communication and accountability. Proactively monitor endpoint performance, trading application stability, and infrastructure readiness to prevent disruption before market impact. Function … trusted source of technical guidance, demonstrating discretion, sound judgment, and authority in all executive interactions. Maintain rigorous ServiceNow ticket hygiene to ensure data integrity, SLA transparency, and service improvement insights. Remove friction for senior stakeholders, enabling focus on investment performance rather than technology issues. Tier 2: Support Engineer Team Leadership ...

administrator and (over time) platform owner forHaloITSM– owning configuration governance and routine changes such as new catalogue items, SLA adjustments, useronboardingand report creation. Continuous improvement:Drive ongoing improvement of workflows and processes, partnering with Managed Services, networking, data centre, cloud, BusinessApplicationsand Internal IT tostandardiseand simplify how we work. Integrations:Monitorthe … integrations (e.g.ServicePath, NAV/D365 Business Central, Site24x7, PagerDuty), own reconciliation reporting and elevate data discrepancies. Reporting:Produce andmaintain per‐customer and internal SLA reporting packs using Halo’s native reporting engine. Knowledge & data:Maintainthe knowledge base, CMDB/assetdataand onboarding materials so that content staysaccurateas new processes and services ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

user equipment, systems and software supported by the IT Service. Support will be carried out in accordance with the customer's Service Level Agreement as well as the departmental guidelines and policies in the most efficient way. The Service Desk Officer is the first point of contact for all customers ...

service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria, operational support requirements, and transition plans. Define and contribute to SLA, KPI, service catalogue, and underpinning contract requirements. Conduct impact assessments of current operating models and design future service models. Define early life support requirements ...