326 to 350 of 668 Permanent SLA Jobs

of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting More ❯

control framework Work with Alpha sales & Commercial team to create client awareness and generate revenues Oversee the day to day operations of the client servicing teams to ensure client SLA & KPI's are met Continually assess and contribute to produce enhancements, software quality and other improvements that could be implemented to improve how the support team monitor and triage issues More ❯

you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯

more a critical part of our IM infrastructure. What are your main tasks & accountabilities? • Ensure the availability, stability and performance of our RPA platform according to defined OLA and SLA • Manage incidents and fix issues during the operation of the platform, working closely with our hosting provider • Manage the obsolescence of the platform and it s components • Ensure the platform More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

and manages the client’s asset data on SAP and excel Problem solving and troubleshooting data issues Time management and prioritization skills to ensure tasks are completed within the SLA Requirements Previous work in a relevant data entry role is desirable Experience of working with data from asset management systems is desirable Proficiency with the Microsoft office suite Accuracy and More ❯

and manages the client’s asset data on SAP and excel Problem solving and troubleshooting data issues Time management and prioritization skills to ensure tasks are completed within the SLA Requirements Previous work in a relevant data entry role is desirable Experience of working with data from asset management systems is desirable Proficiency with the Microsoft office suite Accuracy and More ❯

and manages the client’s asset data on SAP and excel Problem solving and troubleshooting data issues Time management and prioritization skills to ensure tasks are completed within the SLA Requirements Previous work in a relevant data entry role is desirable Experience of working with data from asset management systems is desirable Proficiency with the Microsoft office suite Accuracy and More ❯

readily available, performing data validation to ensure accuracy, and transforming validated data into meaningful Power BI dashboards and reports for stakeholders. Performance is measured:On-time delivery. Quality defect. SLA compliance. Responsiveness to change orders and issue resolution. Qualifications: Strong experience in Power BI dashboard development and maintenance. Solid understanding of data validation, ETL processes, and multiple data platforms. Prefer More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

control, enforcement, and ITS. Ensure projects are delivered on time, on budget, and to the highest quality standards. Manage cross-functional and supplier teams to achieve successful outcomes. Guarantee SLA compliance, client satisfaction, and continuous operational improvement. As the successful candidate you must be able to demonstrate the following skills: Experience in transport, traffic infrastructure, ITS, or related technology. Strong More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Implementation and Engineering teams to ensure smooth resolution of complex issues. Execute operational processes, including running and validating BAU pipelines or other routine tasks, according to defined procedures. Monitor SLA compliance and proactively escalate risks to ensure timely responses. Document processes, maintain knowledge bases, and contribute to continuous improvement initiatives. Experience Seeking a candidate with 2–3 years of industry More ❯

Problems, ensuring all relevant details are captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such as hardware, software, application and More ❯