326 to 350 of 736 Permanent SLA Jobs

Support: Act as an escalation point during handover periods to ensure out-of-hours emergencies are logged correctly in D365 . KPI & Performance Management SLA Compliance: Monitor the D365 live schedule board to guarantee engineers attend bookings within promised time windows. Monitor Metrics: Track response times, first-time-fix rates ...

cloud computing, etc Assist with defining the processes needed to achieve operational excellence Ensure data quality across all projects/clients Define and manage SLA's for data sets and processes throughout production Lead on the design, build and launch of new data models and pipelines Key Skills/Experience ...

customer incidents. Ensuring customers are kept informed regarding on-going tickets and effective communication is delivered to the business. Achieving agreed and contracted SLA's.In line with ISO standards, ensure that all processes, procedures and documentation are maintained and updated where appropriate in line with company procedures. Working with ...

channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture ...

channels (phone, chat, email) in a fast-paced Executive Care environment Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence Building long-term relationships with Executive travellers through consistent, high-quality service Collaborating closely with peers to maintain a high-performance, elite service culture ...

Cloud Engineering team Support virtualisation platforms, storage, backup and recovery operations Investigate and resolve infrastructure incidents and service requests, keeping tickets accurate and within SLA Carry out scheduled patching, upgrades and approved changes, following change control and technical standards Monitor infrastructure performance, utilisation and capacity, respond to alerts and escalate ...

validate requirements, and identify opportunities to optimise licences, usage, specifications, and service scope. Manage key technology supplier relationships through regular performance reviews, commercial governance, SLA monitoring, and improvement planning. Partner with Legal, Information Security, Compliance, Finance, and other stakeholders to ensure supplier risks and contractual obligations are appropriately managed. Support ...

identify opportunities for improvement or change in configuration or functionality Principal Accountabilities/Responsibilities: Resolution of business queries and issues Adherence to required SLA's Adhere to Acturis Change Board controls and requirements. Accuracy - attention to detail - low levels of error New ideas proposed for improvements to processes/system ...

elevations, capacity tracking, power/cooling utilization, connectivity mapping, and space planning. Lead colocation (colo) management activities, including colo selection and evaluation, contract and SLA coordination, space/power/cooling requirements, remote-hands coordination, and vendor relationship management. Plan and manage data center capacity for space, power, and cooling ...

Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify ...

changing modes of UPS ie startup/Maintenance bypass/Eco-Ess Mode/VMMS Energy management mode Knowledge of Critical cooling systems and SLA's/KPI's within a critical environment Knowledge of basic Air Conditioning and humidity control Experience in the operation and control of generators ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

practices across the organisation. Report on procurement KPIs, cost savings, and supplier performance metrics. Managing vendors and ensuring compliance with contract terms through effective SLA management. Overseeing ESG initiatives with vendors and providing comprehensive reporting. Driving cost savings in collaboration with operations and finance team. To be successful in this ...

data technologies, cloud computing, etcAssist with defining the processes needed to achieve operational excellenceEnsure data quality across all projects/clientsDefine and manage SLA's for data sets and processes throughout productionLead on the design, build and launch of new data models and pipelinesKey Skills/Experience: Experience in operating ...

understanding of SQL, data modelling concepts and pipeline architecture Problem identification and analytical thinking across data domains Business impact analysis, ROI measurement and data SLA definition Understanding of AI/ML product development and model evaluation Championing data governance, quality and compliance awareness across the team and wider business Collaborative ...

mature day-to-day SOC operations, including monitoring, alert triage, escalation, and incident response workflows Partner closely with an external MSSP to drive SLA accountability, improve alert quality, and ensure critical issues are escalated quickly Lead vulnerability management efforts across tools such as Rapid7, Defender, and related platforms, including prioritization ...

critical services and deliver projects. The role requires DV clearance (or DV eligibility), strong troubleshooting, and the ability to manage multiple tasks to meet SLA deadlines. #J-18808-Ljbffr ...

operational controls are in place. Develop and enhance KPIs/KRIs , analyse incidents and contribute to remediation/action plans. Support production monitoring, reporting, SLA reviews and management dashboards. Assess the operational impact of new business, regulatory, client and strategic initiatives . Act as a senior point of contact ...

stakeholder informing when necessary Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. What ...

stakeholder informing when necessary. Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

technical support for troubleshooting and performance analysis of developed and purchased applications, including the TIE. To define, monitor and report on Service Level Agreement (SLA) performance and work with vendors to ensure contractual SLAs are adhered to. To advise and assist the Programme Management Office resources during project implementations including ...

delivery of all Installation and Service operations across the UK. The role ensures projects and service contracts are completed on time, within budget, to SLA and agreed margins, while maintaining high standards of quality, compliance, and customer satisfaction. Key Responsibilities Lead and manage nationwide installation and service operations. Ensure effective ...

future growth and remediation, taking into account items such as resources, Hardware and licences to ensure that service offerings are in line with contracted SLA/MSA. Collaborate with other Program Portfolios on dependencies and cross-organisational initiatives, participating in the relevant guild. Ensure that all stakeholders (IT and Business ...