426 to 450 of 668 Permanent SLA Jobs

What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from More ❯

What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from More ❯

ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA’s. Benefits: 25 days holiday, rising to 28 days after 5 plus years’ service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯

Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers. Key Responsibilities Oversee daily operation of the three key support teams Act as the main point of contact for escalated issues within More ❯

as financial services outsourcing rules, EBA outsourcing guidance, DORA, etc., ensuring they are properly considered in client arrangements and Temenos' service offerings. You will draft and provide advice on SLA arrangements, support, and upgrade policies for client contracts. You will contribute to shaping SaaS business practices by identifying opportunities for template contract and process improvements globally and locally. You will More ❯

SN Responsibility of/Expectations from the Role, 1 Work closely with the customer for a smooth and trouble free delivery of AMS services in the specified cut-throat SLA timelines., 2 Need to handle deliverables with standalone support to client, 3 Ability to drive team with initiatives and technical discussions, 4 Decent and harmonious relationship with control in anger More ❯

benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to More ❯

benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. Partnering with Product to More ❯

change management procedures when introducing technical changes to production environments.Support activities needed to implement and maintain security policy & regulator guidelinesAnalyzing and documenting technical requirementsWell verse with incident, problem, Change, SLA managementWorks collaboratively between Application Owner, other Enterprise Architect group and Technical Architects to define and describe solution.Strong ability and desire to learn new technologies and capability to drive innovation are More ❯