and tracking. Key responsibilities Process all global new joiners and leavers requests and be the main point of contact for all queries, ensuring all requests are inline with current SLA's and liaising with office on stock movements Track and monitor license usage, ensuring maximum reasonable asset utilisation Removal of unused licences by identifying and deactivating redundant software from users More ❯
infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and More ❯
infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and More ❯
change management procedures when introducing technical changes to production environments.Support activities needed to implement and maintain security policy & regulator guidelinesAnalyzing and documenting technical requirementsWell verse with incident, problem, Change, SLA managementWorks collaboratively between Application Owner, other Enterprise Architect group and Technical Architects to define and describe solution.Strong ability and desire to learn new technologies and capability to drive innovation are More ❯
Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/7 proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large More ❯
budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status More ❯
Set the vision for real-time activation (event streaming, triggers, next-best-action) while maintaining reliability, governance (OneTrust), compliance, and scalability. Drive vendor governance and performance management, including scorecards, SLA frameworks, and contract standardization for analytics and activation platforms. Ensure budget accountability, optimizing investments in analytics, CDP, and activation capabilities to deliver maximum business value. Build and lead a high More ❯
digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯
digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯
digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯
digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯
london (city of london), south east england, united kingdom
Spencer Ogden
digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯
training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI's/SLA's as part of the role and contract deliverables Who you are: You are a skilled Field Compliance Supervisor with experience overseeing Fibre/FTTP gangs in the highways networks More ❯
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, Yorkshire, United Kingdom Hybrid / WFH Options
Hays
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, England, United Kingdom Hybrid / WFH Options
Hays
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, Nottinghamshire, United Kingdom Hybrid / WFH Options
Hays Technology
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, West Yorkshire, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
Normanton, West Yorkshire, Nottinghamshire, United Kingdom Hybrid / WFH Options
Hays Technology
/new software Participate in design & code review sessions Create end user documentation & training plans Support users with issues and requests through our support system ensuring we hit agreed SLA's Experience needed Significant experience of supporting & leading components of a MS SharePoint platform and farms Significant experience of supporting & leading the design & build of power apps including power automate More ❯
experience Preferred: 2+ years hardware experience, 1+ years data center experience Degree or Certification: High school diploma/equivalent KPI: Makeup of weekly resolves (high priority tickets, complexity, over-SLA tickets) Leadership Principle: Earn Trust, Learn and Be Curious Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
Sunderland, Tyne and Wear, Tyne & Wear, United Kingdom
Tria
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯
and driving engagement Partner with stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation To be successful in this role, the Senior Functional Partner More ❯