476 to 500 of 736 Permanent SLA Jobs

support issues and ensure each one is managed through to the point that it is resolved to the customer’s satisfaction and within established SLA’s.* Minimize development and test times by gathering accurate descriptions of environments and symptoms seen by customers and providing expert insights.* Reproduce customer issues ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

activities with relevant stakeholders to minimise operational disruption. Support first-line technical troubleshooting and escalate complex issues to the appropriate technical teams. Service Delivery & SLA Management Monitor service requests and operational activities to ensure agreed SLAs are achieved. Ensure work tickets are accurately updated and closed within required timescales. Support … Adds & Changes (MAC) Business-as-Usual (BAU) Operations Structured Cabling Cable Patching Rack & Stack Activities Fault Finding & Troubleshooting Asset Management Change Control Service Management & SLA Delivery Ticketing Systems Third-Party Vendor Management Data Centre Security Procedures Infrastructure Project Delivery Candidate Requirements Proven experience working within a Data Centre environment. Extensive ...

Worldline is seeking a highly skilled Service Manager to lead service delivery for UK rail ticket retailing services. You will own client relationships, manage SLAs, and coordinate across internal teams to ensure on‐time, quality ...

relevant details are captured in line with Service Desk standards Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation ...

ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer/company SLA and KPI targets and contractual obligations are fully achieved. What will you be responsible for? Identify system faults through electrical testing procedures and with ...

desk projects. You will mentor junior analysts, deputise for the Service Desk Manager during peak periods, and ensure timely responses to incidents while maintaining SLA awareness and high customer satisfaction. #J-18808-Ljbffr ...

coordinate reactive and planned maintenance, and be the primary escalation point for customers across multiple contracts. Ideal candidates will have experience managing KPI/SLA performance, leading multi-disciplinary teams, and strong CAFM system knowledge within facilities/engineering environments. #J-18808-Ljbffr ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

large-scale SAP S/4HANA environment in a highly regulated setting. You will own the AMS operating model, drive service delivery, and oversee SLA/KPI performance with government/defence compliance. You will guide the transition from project hypercare to steady-state AMS, manage cross-functional teams ...

Jobtailor is seeking a Through-Life Support Lead to manage global service desk operations and sustainment for key SRT equipment. The role focuses on asset management, SLAs, and cross-country coordination with in-country teams ...

Customer Service through onsite attendance and remote technical support. Due to the nature of the Support Services business these areas are subject to tight SLA’s and KPI’s. You shall develop and sustain excellent Customer relations whilst providing first class technical support for immediate fault resolution. You will ...

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

leverage through automation and workflow design. What Role Involves Field Operations Own day-to-day performance across first-time fix rates, resolution times, SLA adherence, and engineer productivity Line manage the team and build the management structures and playbooks that underpin geographic and volume expansion Senior operational relationships with institutional ...

date with planned engineering work To effectively manage stock to ensure that service and installation work can be carried out within an SLA agreement Ensure all work is carried out to the relevant quality standards To accurately complete calibrations on beer dispense monitoring equipment Ensure that installation and service work ...

senior stakeholders within vendors to triage, elevate and resolve client support queries and ensuring the customers are kept up to date within the appropriate SLA's Lead technical quarterly business reviews for strategic ITAM vendors providing constructive feedback Be at the forefront of new product technology/service offerings through ...

legal to produce high-quality, compliant submissions under tight deadlines.Analyse commercial performance and implement continuous improvement initiatives to support long-term contract growth and SLA delivery.Manage direct reports to achieve business unit goals.Market Position & Thought LeadershipDevelop an extensive knowledge of the telematics market and emerging technologies, communicating findings to senior ...

hear from you. As a Electrical Testing and InspectionSupervisor with phs Compliance , you will: Manage and monitor engineer activity, ensuring productivity targets and SLA compliance. Process PDA timesheets, verify site times, and oversee correct PDA usage. Monitor customer portal usage and address discrepancies in overtime and travel time submissions. Promote ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues click apply for full job details ...

role is responsible for trouble shooting, assembly and day to day scheduling of maintenance tasks. It is also critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction. What You’ll Do Drive adherence to company safety policies, operational efficiency, and core values. Ensure compliance with industry standards ...

ability to work in a fast-paced environment, perform against personal performance targets (PPT), prioritise workloads against demand to meet our Service Level Agreements (SLA) with our customers and have excellent communication skills. Main Responsibilities Unloading/Loading vehicles. Scanning using a handheld scanner. Picking from an automated warehouse. Packing ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

oversee day-to-day delivery of support for the Kainos EDM product, manage people, customer interactions, processes, releases, and reporting, all while ensuring SLA adherence. You’ll balance new and existing customer needs with awareness of the product roadmap and internal capacity. You’ll collaborate with Product, Engineering and Sales ...