526 to 550 of 736 Permanent SLA Jobs

engineering excellence. What you would do: Lead daily support engineering operations Own the end-to-end support engineering function, including queue management, triage, SLA adherence, and escalation paths across time zones. Partner closely with Engineering, Solution Architecture, and Customer Success to drive resolution on complex technical escalations — especially for enterprise ...

settlement logic for a new merchant segment and implement it Build the ops metrics dashboard: onboarding funnel, time-to-live, ticket volume, payout SLA, chargeback rate Cut chargeback rate through better fraud tooling and merchant policy Spec the next version of our internal ops tooling with engineering and ship ...

effort, financial costs, and platform security boundaries. Track Security & Product Metrics: Monitor key product health indicators—including time-to-remediation, security posture compliance, vendor SLA performance, and feature delivery predictability. Drive Product-Led Security Value: Act as a product owner in a fast-paced startup, ensuring platform security, data sovereignty ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‐critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continuous service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence ...

client confidence. Lead comprehensive operational and facility audits to identify process bottlenecks, proactively proposing service adjustments and continuous improvements to guarantee contract performance and SLA compliance. Requirements Skills and Experience: Bachelor's degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline. Minimum 10 years … within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA‐driven environment. Experience with service management frameworks such as ITIL. Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems. Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence. Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities. Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

Management: Promote effective use of knowledge articles, known error records and standard fixes within Halo to improve first-time resolution and reduce repeat effort. SLA and KPI Performance: Monitor SLA performance, ticket hygiene, response quality, resolution quality and operational KPIs, taking corrective action where performance is at risk. ITIL Process … queues, SLAs, categorisation, reporting and service improvement activity. Ticket Quality and Governance: Strong understanding of ticket hygiene, ownership, prioritisation, update quality, closure standards and SLA management. Escalation Handling: Proven ability to manage customer and operational escalations calmly, professionally and with clear ownership through to resolution. Performance Reporting: Ability to review ...

enhance their products and ancillary equipment. This role is crucial for ensuring that customer requirements are met and that we consistently achieve our SLA and KPI targets as well as contractual obligations. Day-to-day of the role: Conduct electrical testing procedures and use software monitoring tools to identify system ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

timescales. Qualifications and Experience Required for this Field Service Technician Job: Experience servicing and maintaining industrial battery chargers and backup power equipment. * Understanding of SLA, NiCd, and Plante battery technologies. * Electrical and electronic fault-finding experience. * Customer accreditations such as UKPN, National Grid, London Underground or similar are advantageous. * Previous ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated in click apply for full job details ...

Services Provider, based in London and Bedfordshire. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role is Senior Account Manager – to manage and grow a set of existing clients, renewing contracts ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

tools. Cost per Transaction: Reduction in the administrative cost of lifecycle events (e.g., the time/resource cost to process a new starter). SLA Achievement: Consistency in meeting Internal Service Level Agreements (e.g., 24‐hour turnaround for contract generation or 48‐hour response time for payroll queries). 2. ...

assessment sessions on our brand-new platform, configuring white-label branding, custom question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

Treasure AI product sideDesign streaming architectures that handle real-world complexity: late-arriving events, schema drift, backpressure, partial failures, and sub-second SLA requirementsDrive technical decisions with clear rationale; when tradeoffs exist, you name them explicitly and own the callProductize — Where solutions are generalizable, drive them into capabilities other customers ...

these as effectively as possible and embed better practice in teams. Both teams help ensure the services remain performance and reliable with overall business SLA being a metric. As our business and these teams grow and evolve the teams are likely to become increasingly aligned with distinct products that ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...