676 to 700 of 737 Permanent SLA Jobs

Category teams as required potentially dedicating up to half your time to cross-functional collaboration within the wider procurement community. Manage supplier relationships through SLA/KPI performance monitoring; resolve disputes effectively while mitigating commercial risks. What you bring: Your proven track record in technology procurement will enable … application of Procurement Act 2023 legislation within various contracting models. Proven ability to manage complex contracts including dispute resolution; experience working with suppliers through SLA/KPI performance frameworks. Excellent networking skills combined with strong stakeholder engagement capabilities at all organisational levels from front-line leaders to senior executives. Commercial ...

Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development … improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities Manage service desk operations and ensure SLA compliance across first and second-line support Provide escalation support for complex technical issues, including networking queries Line manage and develop colleagues across first ...

managing and developing the technical team Conducting regular one-to-ones and appraisals, alongside recruitment and onboarding Taking ownership of service delivery and ensuring SLA commitments are achieved Allocating technical resources across support and project requirements Monitoring operational KPIs and implementing service improvements Acting as a senior escalation point … Support Manager, IT Operations Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

Energy to provide an efficient and flexible response to industry issues, to maintain levels of service delivery and client satisfaction Support the achievement of SLA and service delivery through identifying product enhancements, automation opportunities, and process improvements. Identify, design and develop new Service Opportunities Provide operational advice, guidance and consultancy … Energy to provide an efficient and flexible response to industry issues, to maintain levels of service delivery and client satisfaction Support the achievement of SLA and service delivery through identifying product enhancements, automation opportunities, and process improvements. Identify, design and develop new Service Opportunities Provide operational advice, guidance and consultancy ...

Why Technology at loveholidays? At loveholidays - we trailblaze together . We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. ...

hackajob is partnering directly with loveholidays to hire for this role. Why Technology at loveholidays? At loveholidays - we trailblaze together . Were on a mission to open the world to everyone, giving our customers unlimited ...

resolving issues before they reach viewers. The team sits at the intersection of Engineering, Content Operations, Live Operations, and Advertising — owning escalation paths, SLA frameworks, and high-visibility launch support. Beyond incident response, TechOps invests in automation and tooling to reduce toil and scale with the platform. As Roku … operational reportingMonitoring ad delivery, CDN infrastructure, live feeds, and content pipelines to identify and triage issues before they impact viewersSupporting escalation paths and SLA frameworks for high-visibility incidentsContributing to automation and tooling initiatives to reduce manual toil and improve operational efficiencyLeveraging AI tools and emerging technologies to enhance troubleshooting ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...

Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system ...

site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience. Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement. ...

three-layer Snowflake architecture: RAW STAGING MART Build and maintain domain MARTs (operations, call center, finance, workforce, marketing) using dbt - grain, ownership, SLA, and data contracts defined per MART Own Snowflake RBAC - Domo read-only on MART, AI scoped to mart.ai_features, row-level policies and masking applied where needed … cost management are demonstrated Direct Snowflake experience - schema design, warehouse management, RBAC, query optimization, task scheduling; SnowPro Core preferred Domain MART design - grain, SLA, ownership, and data contracts a small team can maintain Pipeline monitoring and observability - SLA definition, drift alerting, and incident response before business users are impacted; experience ...

standards across all lines of business. 5. SLO/SLI Governance Define and document SLIs/SLOs for all customer-facing services. Provide monthly SLA adherence reporting for top-tier clients. Serve as the internal expert and final approver on new SLA commitments. 6. AI-First Operations Drive AI-first ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Act as a knowledgeable point of technical escalation, with the ability to break down technical information into clear communications for non/less-technical … rota. Remain forward-looking, seeking opportunity to streamline operations by shifting to proactive over reactive approaches to resolution. Adhere to LIMA’s operational SLA/KPI metrics, setting the standard for junior members of the service desk. Create, peer-review, and identify missing pieces of documentation and/or knowledge ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

identify opportunities for standardisation and efficiency, and support the design of future-state operating models. Drive implementation planning across service transitions, governance, KPI/SLA design, stabilisation and continuous improvement. Translate complex analysis into clear recommendations and executive-ready outputs that support decision-making and change execution. Leadership Play … domains such as planning support, order management, logistics support, inventory, master data or performance reporting. Strong understanding of service governance, process standardisation, KPI/SLA design, transition delivery and continuous improvement. Experience coaching junior colleagues and supporting capability development in client and consulting teams. What You'll Love About Working ...

Engineer directs daily the Operations Site Team, its associated activities and Vendors to ensure that the Data Center is operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical … issuing of permits to work. Manage planned and reactive maintenance tasks on building services infrastructure, ensuring compliance with CMMS systems and operational procedures. Monitor SLA compliance, communicate effectively with client representatives, and facilitate incident management processes. With support from Site Engineers, and in collaboration with the Technical Ops planning team ...

into the decisions that keep terminals flowing to merchants — and keep our unit economics healthy. You will own our planning models, our KPI and SLA reporting, and the financial analysis behind key calls such as how much stock to hold per market and whether to run operations in-house … supply planning cycle. Set and maintain stock targets per market, balance lead times against demand forecasts, and prevent both stock-outs and costly overstock. SLA and KPI tracking and reporting Own the reporting for the team’s core KPIs and service-level targets across fleet efficiency, device recovery and delivery ...

this is the role for you. Core responsibilities Site Reliability Engineering and availability Own the availability commitment. Be accountable for meeting the 99.9% availability SLA across the application suite. Define, publish, and govern the SLO and error-budget framework that makes availability measurable, forecastable, and actionable rather than retrospective. Build … that allow the organisation - R&D leadership, the executive, and where relevant the board and customers - to monitor vulnerability burn-down and resolution against SLA, by severity, age, and owning team. Hold the line on remediation. Ensure vulnerabilities are resolved rather than merely recorded: drive burn-down of the existing ...

Senior Field Engineer - Server, Networking and Storage experience Reading and M4 corridor to South East London Full-time Permanent Up to £38,000pa + £5000 Car Allowance Our client, who are a channel-only partner ...

communication with customers and various stakeholders. You'll be working to meet 99.99% network availability and management of customer incidents and faults within agreed SLA's. You'll support rapid restoration of network fault resolution prior to critical service failure where possible, ensuring that 3rd Party team remain within agreed … What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

foundations that allow Lendable to move faster and scale with confidence. What you'll be doingOwn platform stabilityOwn platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … communicator - able to hold a line with leadership and pod leads alike. Nice to haveExperience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

allow Lendable to move faster and scale with confidence. What you'll be doing Own platform stability Own platform stability as a primary accountability - SLA/SLO metrics, incident rates, release quality. Hold release gating authority: block features from production that don't meet testing standards or introduce unacceptable regression … able to hold a line with leadership and pod leads alike. Nice to have Experience in platform, infrastructure, or developer tooling contexts. Familiarity with SLA/SLO frameworks and incident management at scale. Experience enforcing CI/CD standards across multiple teams or pods. Prior work making "invisible" infrastructure legible ...

closely with the Team Lead and senior management to ensure the processing operation runs efficiently. Produce regular reports covering productivity, processing volumes, accuracy and SLA performance. Step into citation processing when required during particularly busy periods or capacity gaps. Help improve processes and working practices as the team and business … arranging rotas, staffing levels and workload allocation. Confident managing performance and motivating people to achieve productivity and quality targets. Experience within a high-volume, SLA or target-driven environment. Strong attention to detail and an understanding of the importance of accuracy and quality control. Comfortable handling confidential or compliance-sensitive ...

Support Centre Analyst Milton Keynes Up to £28,000 (DOE) Company Bonus | Career Development Celestra Limited Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality ...

cost-effectiveness of our Azure-based data platform. This role is at the heart of our data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications with … platform roadmap. Skills Required: Operational Leadership: Proven track record in leading operations for large-scale data platforms, ensuring stability, performance, and stakeholder trust. Incident & SLA Management: Skilled in incident triage, root cause analysis, escalation handling, and defining/enforcing SLAs with cross-functional teams. Azure Data Stack: Hands-on experience ...