Social network you want to login/join with: Contractual Management: actively participates in Client/internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and … updated with contracted services. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. Process Management: establishment and maintenance of the processes required in the provision of Client Services. Monitors, measures and reports on regular activities which are subject to contractual agreement or … service management processes (SLA’s, OLA’s or any other contractual targets). Commercial Management: assists with the planning and management of the overall financial budget to minimize risk and maximize profitability. CSAT: monitors and influences improved customer experience. Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. Service Transition Management: ensures More ❯
London, England, United Kingdom Hybrid / WFH Options
Little Fish (UK) Ltd
about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you’ll be doing on a daily basis: Our ServiceDelivery team is expanding, and we are looking for a dedicated SeniorServiceDeliveryManager to join our dynamic department. This role is hybrid … At Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-tier IT support. Our commitment to quality and customer satisfaction sets us apart. As a SeniorServiceDeliveryManager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations, thereby driving quality … and satisfaction. You will: Customer Relationship Management: Lead and strengthen strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Provide guidance to field/on-site staff, Service Desk Engineers, and Service Management Office staff. Foster personal and career development for direct reports. Commercial Management: Manage contractual scope, control budgets, and More ❯
you're excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Our ServiceDelivery team is expanding, and we are looking for a dedicated SeniorServiceDeliveryManager to join our dynamic department. This role is hybrid … At Littlefish, we pride ourselves on being a trusted partner for organizations seeking top-notch IT support. Our commitment to quality and customer satisfaction sets us apart. As a SeniorServiceDeliveryManager, you will manage and deliver all contracted services for our valued customers, ensuring services meet high standards and exceed expectations. You will: Customer … Relationship Management: Lead and develop strategic relationships with customers, ensuring delivery against SLAs and Service Improvement Programmes. People Management: Support and guide field/on-site staff, Service Desk Engineers, and Service Management Office staff. Promote personal and career development for direct reports. Commercial Management: Oversee contractual scope, manage budgets, and identify upsell opportunities. Support account More ❯
a unique model provides customer with consistent IT services. Our vision is to reimagine the digital future one customer at a time. We have an exciting opportunity for an ServiceDeliveryManager to join our team in The Netherlands! About the Role The ServiceDeliveryManager (SDM) ensures the seamless and high-quality delivery of IT services across Getronics' portfolio, with a primary focus on Cloud, Security, and Service Desk solutions. This role is responsible for operational governance, SLA adherence, and customer satisfaction while optimizing service performance and financial efficiency. The SDM will work closely with customers in the Netherlands, internal teams, and third-party providers to uphold service excellence … and ensure contractual commitments are met. Key Responsibilities: Operational & Service Management Ensure SLA achievements and continuous improvement plans Act as a key escalation point for incident resolution and service performance issues Drive service reporting and analytics to track performance and identify areas of improvement Oversee contract scope adherence and formal change control processes Manage third-party vendors More ❯
Social network you want to login/join with: SeniorServiceDeliveryManager, Broughton Client: Location: Broughton, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Zensar is a leading digital solutions and technology services company that specialises in partnering with global organisations across industries … their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The SeniorServiceDeliveryManager is responsible for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers … this person ensures high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. This role is both within the IT team and is a "business-facing" role, requiring the establishment and management of expectations within the firm and driving the More ❯
SeniorServiceDeliveryManager Position Description Are you a passionate SeniorServiceDeliveryManager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a SeniorServiceDeliveryManager … home. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a SeniorServiceDeliveryManager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. … This is a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively More ❯
their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The SeniorServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers … this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and … drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop More ❯
their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The SeniorServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers … this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and … drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop More ❯
their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The SeniorServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers … this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and … drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop More ❯
their full potential, are recognised for the impact they make, and enjoy the company of the people they work with, then you’ve come to the right place! The SeniorServiceDeliveryManager has responsibility for the delivery of all production IT services to the firm. Working closely with the Systems and IT Security managers … this person assures a high-quality service to end users. The ServiceDeliveryManager ensures Service Support and ServiceDelivery Processes are in place and managed effectively. As well as managing within the IT team, this is a "business facing" role and requires the establishment and management of expectations within the firm and … drives the IT Service Team to achieve those expectations to a high standard. Roles and Responsibilities : Oversee the end-to-end delivery of cloud infrastructure and security services to ensure alignment with client requirements and organizational goals. Ensure the delivery of services meets agreed-upon SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Develop More ❯
Social network you want to login/join with: SeniorServiceDeliveryManager, london (city of london) col-narrow-left Client: Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: We are recruiting for a … ServiceDelivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create real business impact. As we continue to expand our service-led partnerships, we … re looking for a ServiceDeliveryManager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing As a ServiceDeliveryManager, you'll oversee the day-to More ❯
Social network you want to login/join with: We are recruiting for a ServiceDelivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create … real business impact. As we continue to expand our service-led partnerships, we’re looking for a ServiceDeliveryManager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing … As a ServiceDeliveryManager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be the heartbeat of delivery—ensuring every touchpoint exceeds expectations. Working across globally distributed hybrid teams More ❯
SeniorServiceDeliveryManager - Digital Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK Wimpole St, Marylebone, London, UK Req At Costa Coffee, we are what we craft. We're reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get … We also want to help you grow in your career through experiences, apprenticeship schemes, and development programs. At Costa, you can go beyond the day-to-day. As a SeniorServiceDeliveryManager, there's never been a better time to join. This role will ensure the delivery and maintenance of robust, resilient technology systems … and services to support Costa's global operations. It will also support the Head of Technology Service and Operations in defining and delivering the Service Management strategy. Why Costa? We didn't become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity, with some pretty brilliant More ❯
Social network you want to login/join with: As a SeniorServiceDeliveryManager, you’ll be a key member of the team that’s delivering transformational change in organisation design and ways of working for a strategically important National Security business. You’ll also contribute to developing a growth strategy and be directly involved … mission critical services covering both applications and platforms, taking a significant role in the development and achievement of organisational objectives, including creation and execution of growth and maturing of service and Solutions portfolio delivery. Alongside designing high level product and service models that secures service scope within bids and product offerings within the National Security customer base … with clients spanning National Security, Defence and Industry; working alongside our customers to solve their complex and unique challenges by bringing the physical and the digital together. As a SeniorServiceDeliveryManager you will lead a team of experts: providing guidance, mentorship and fostering a culture where collaboration and continuous improvement are key. This will More ❯
Social network you want to login/join with: SeniorServiceDeliveryManager - MSP, London Client: Location: London, United Kingdom Job Category: Other - EU work permit required: Yes Job Reference: 940854c49e2b Job Views: 4 Posted: 02.06.2025 Expiry Date: 17.07.2025 Job Description: Role Are you a seasoned ServiceDeliveryManager with a passion for … ITIL and a knack for mastering service reviews? This is your moment to shine as a SeniorServiceDeliveryManager, taking the helm of service excellence and making an impact like never before. You’ll have the chance to: Lead transformative service reviews and ITIL initiatives, enhancing service quality and setting new … standards for operational excellence. Forge strong relationships with customers and stakeholders, delivering outstanding service experiences that elevate satisfaction levels. Command a competitive salary of £65,000 – £70,000, recognising your crucial role in driving superior service management. Apply now and be a key player in redefining service excellence! #J-18808-Ljbffr More ❯
Social network you want to login/join with: Ready to take ownership of servicedelivery and build something better? London (Hybrid)/Outside IR35/6 Months/£450 - ITIL, MSP, Service Excellence We’re hiring a contract ServiceDeliveryManager to join a fast-paced MSP environment — someone who doesn’t just … manage services, but actively improves them. This is your chance to take the lead, shape new processes, and drive operational excellence across IT service delivery. What you’ll be doing: Leading daily servicedelivery across multiple accounts Building and refining IT service processes and frameworks Managing SLAs, KPIs, and ensuring high service standards Acting as … the go-to between tech teams and business stakeholders Championing continuous improvement and service excellence What we’re looking for: Strong experience in servicedelivery (MSP or enterprise background) Great communicator and confident stakeholder manager Comfortable designing and implementing operational processes ITIL knowledge (certified is a bonus) Structured, hands-on, and delivery-focused You’ll More ❯
Category: Project Management Main location: United Kingdom, England - South East, UK Wide - Various Position ID: J Employment Type: Full Time Position Description: Are you an experienced SeniorServiceDeliveryManager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client, operating within a … secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate about service excellence and stakeholder success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the 'World's Best Employers' by Forbes magazine. We offer a … on-site in Southampton 1-2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities: You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end servicedelivery lifecycle for one or More ❯
London, England, United Kingdom Hybrid / WFH Options
CGI
applicants are expected to have. Main location: United Kingdom, England - South East, UK Wide - Various Position ID: J0625-0941 Employment Type: Full Time Position Description: Are you an experienced SeniorServiceDeliveryManager with a background in managing complex service environments? Join CGI to lead a critical delivery portfolio for a major aerospace client … operating within a secure and safety-focused framework. This is a high-impact role for someone who thrives in structured, mission-critical settings and is passionate about service excellence and stakeholder success. CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named one of the ‘World’s Best Employers’ by Forbes magazine. … on-site in Southampton 1–2 days per week, collaborating closely with internal teams, partners, and client stakeholders. Your future duties and responsibilities: You will take ownership of the delivery of one or more complex service contracts, becoming a trusted advisor for our aerospace client. • Lead the end-to-end servicedelivery lifecycle for one or More ❯
Salary Competitive SeniorServiceManager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated SeniorServiceManager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a … highly dynamic, technical, and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯
The SeniorServiceDeliveryManager will be a key partner and own the day-to-day, as well strategic, relationships with internal teams and customers, ensuring consistency in engagement across the business and presenting metrics to demonstrate the successful delivery of services. As the SeniorServiceDeliveryManager, you will also … manage significant outages and provide problem management. You will work closely across the Technology function to ensure successful delivery of services to the business and help shape the operating model. You will also pick up feeds from numerous sources, with the aim of putting in place continual improvements. You will implement best practices while ensuring these are aligned to … to date with the newest technologies to develop your skills further. Department: Project Management Project Location(s): London - United Kingdom Compensation: 65.000 GBP P/A Responsibilities As a seniordeliverymanager, you will be accountable for the effective delivery of complex high-risk products and services, will have strong communication skills, and will engage with More ❯
Portsmouth, England, United Kingdom Hybrid / WFH Options
Node4
Join to apply for the SeniorServiceDeliveryManager role at Node4 Join to apply for the SeniorServiceDeliveryManager role at Node4 Get AI-powered advice on this job and more exclusive features. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is … your career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The SeniorServiceDeliveryManager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. … You will manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for serviceMore ❯
the Scottish Vaccination and Immunisation Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic SeniorServiceDeliveryManager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical staff as … part of the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to … and mediate in an often challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable servicedelivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability to take the initiative More ❯
Sr. Global Services DeliveryManager (GSDM) - Large Migration and Project Specialist, Enterprise Support UKI Job ID: 2950380 | AWS EMEA SARL (UK Branch) As a Senior Global Services DeliveryManager at Amazon Web Services (AWS), you will play a crucial role in orchestrating seamless delivery of AWS Global Services offerings during large-scale migrations and … as the primary coordinator for the Global Services Organization, from contract signing through the launch phase, and typically 3 months post-go-live; your role is to ensure cohesive delivery across multiple teams from Professional Services, Amazon Managed Services (AMS), and Enterprise Support, with a particular focus on AMS integration and comprehensive reporting. You will achieve this by interfacing … able to adapt quickly to changing project needs and customer expectations, particularly in the context of large-scale migrations and complex AWS deployments involving managed services. The Global Services DeliveryManager Mission is “To make sure every workload migrating to AWS will operate securely, efficiently and resiliently, by leveraging the collective experience across Global Services to deliver a More ❯
Tarrytown, New York, United States Hybrid / WFH Options
Regeneron Pharmaceuticals, Inc
As a SeniorManager, Software Asset Management you are responsible for the operational and strategic management of the software portfolio, focusing on optimizing value, minimizing costs, and managing risks associated with software investments. You are expected to provide leadership to multiple Managed Service Providers delivering SAM services. This position will required you to be on-site … simplify experiences and deliver outcomes. Demonstrated growth mindset with a willingness to learn, adapt, and continuously improve. Ability to work with distributed team and apply global best-practices for service delivery. Ability to influence internal and external collaborators for positive operational decisions. To be considered you are to have 8 + years of experience in IT Asset Management, preferably … Strong knowledge of Software License Management and deep knowledge in software licensing and asset management functions. Solid understanding of ITIL, ITSM processes, and ServiceNow SAMPro platform capabilities. Familiarity with Service Provider contracts and ability to monitor compliance to those contracts. It would be preferred to have a Bachelors degree, SAM certifications (IAITAM) or Microsoft licensing certifications. Practical knowledge of More ❯
