1 to 25 of 165 Permanent Senior Service Manager Jobs

for this position will play a crucial role in our mission, supported by our multicultural, customer-centric global team, with opportunities for professional development. National Grid is hiring a Senior IT Service Manager as part of our Engineering Function. This position can be located in Warwick or London - We offer hybrid/flexible working opportunities. Job Purpose … As a Senior IT Service Manager, you will be responsible for our global Public Cloud Platform Service & Operations, that provide advanced technical support to internal customers and contributing to the delivery of scalable tools that enhance operational efficiency. This role utilizes a combination of business and technical expertise to develop an operations strategy and drive continuous … coordinate planning and execution of projects. Review designs for large-scale projects to ensure effectiveness and efficiency. Establish and maintain incident management processes to promptly identify, escalate, and resolve service disruptions and outages. Continuously monitor the effectiveness of automation tools in driving operational efficiency and gather user feedback for future improvements. Manage relationships with third-party vendors and service More ❯

ManTech seeks a motivated, career and customer-oriented Senior Service Desk Manager to join our team in the DC, Maryland, and Virginia (DMV) area. In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident management, including oversight of … built-in escalation procedures to ensure that problems are resolved effectively to increase productivity and user satisfaction. Responsibilities include but are not limited to: Maintaining high performance levels for service desk operations, processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews; work … closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service desk performance, meeting customer expectations, and driving continuous improvement Analyzing third-party as well as internal processes, and creating strategies for service desk innovation, automation, and optimization Review and track ticket processes More ❯

Social network you want to login/join with: Senior Service Delivery Manager, london (city of london) col-narrow-left Client: Location: london (city of london), United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 16.06.2025 Expiry Date: 31.07.2025 col-wide Job Description: We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create real business impact. As we continue to expand our service-led partnerships, we’re looking … for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed More ❯

ManTech seeks a motivated, career and customer-oriented Senior Service Delivery Program Manager to join our team in the DC, Maryland, and Virginia (Northern) DMV are a . In this role you will oversee the execution of related and overlapping activities under the task order, ensuring proper integration, coordination, sequencing, and execution of activities. You will work … members to continuously improve processes and track outcomes of the value stream Work closely with the Watch Officer, operations teams, and others to maintain focus on key requirements and service delivery opportunities and issues Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Analyz e third-party as well as internal processes, and creating … strategies for service delivery optimization Review and track ticket processes and metrics , working closely with functional leads ensuring tickets are closed properly and efficiently , identifying trends, highlighting risks, and working with the team to develop and implement mitigation approaches. Develop, track, and monitor customer satisfaction surveys to support decision-making and continuously improve support, updating the customer satisfaction survey More ❯

Social network you want to login/join with: We are recruiting for a Service Delivery Project Manager for Paragon DCX. At DCX, we craft digital experiences that drive results. We are an award-winning digital consultancy helping ambitious brands harness the power of data, technology, and compelling design to connect better with their customers and create real … business impact. As we continue to expand our service-led partnerships, we’re looking for a Service Delivery Manager to join our Growth team. You’ll play a central role in ensuring the consistent delivery of high-impact support and optimisation programmes across a dynamic portfolio of client accounts. What you’ll be doing As a Service Delivery Manager, you'll oversee the day-to-day operations of multi-streamed delivery across ongoing support, BAU maintenance, and continuous optimisation initiatives. From incident triage to sprint planning, release management to roadmap evolution, you’ll be the heartbeat of delivery—ensuring every touchpoint exceeds expectations. Working across globally distributed hybrid teams in the UK, Poland, and India More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're … moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're … moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're … moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're … moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital. We're driving a once-in-a-generation transformation of government services. We're … moments in their lives. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. As a Senior IT Service Manager working on Health and Disability, you'll play a pivotal role in shaping the end-to-end delivery, support, and user experience of key … supplier and provider relationships in DWP and across government, this is a unique opportunity to be at the heart of meaningful change. You'll lead the resolution of complex service issues, build strong relationships with commercial suppliers, and ensure our services meet both user needs and business priorities. Your expertise will guide decisions on product design, service delivery More ❯

Senior Project Manager - HR Technology Services (HRTS) Join to apply for the Senior Project Manager - HR Technology Services (HRTS) role at Thermo Fisher Scientific Senior Project Manager - HR Technology Services (HRTS) Join to apply for the Senior Project Manager - HR Technology Services (HRTS) role at Thermo Fisher Scientific Work Schedule Standard (Mon … Fri) Environmental Conditions Office Lead complex projects as a Senior Project Manager in HR Technology Services. Working closely with a diverse set of partners, you will implement, support, maintain, and improve HR systems in line with strategic business and IT roadmaps! Responsibilities Lead multi-functional Technology projects from initiation through delivery, demonstrating a high level of autonomy and … large, global organization. Experience running programs across geographical regions, functional teams, and applications. Demonstrable experience in HR processes, data, and systems (e.g., HCMs, LMS, ATS, Time & Absence systems, and Service Delivery tools such as ServiceNow). Strong tactical, critical thinking, and problem-solving skills. Strong planning, coordination, mediation, and leadership capabilities. Ability to engage with and influence diverse groups More ❯

Reference number: 404943 Salary: £44,590 A Civil Service Pension with an employer contribution of 28.97% Job grade: Senior Executive Officer Contract type: Permanent Business area: MOD - Strategic Command - Defence Digital Commercial Type of role: Commercial, Procurement and Contracts Management Working pattern: Flexible working, Full-time, Job share, Part-time Number of jobs available: 1 Location: MOD Corsham … open to UK Nationals only We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an … the entire end-to-end procurement and delivery processes. The nature of the work requires SC with a portfolio that will offer the opportunity for DV. The role of Senior Commercial Manager includes the following: Providing expertise to Defence Digital project delivery teams to influence and inform the sourcing of new goods and services from 3rd parties Proactive More ❯

Reference number: 404943 Salary: £44,590 A Civil Service Pension with an employer contribution of 28.97% Job grade: Senior Executive Officer Contract type: Permanent Business area: MOD - Strategic Command - Defence Digital Commercial Type of role: Commercial, Procurement and Contracts Management Working pattern: Flexible working, Full-time, Job share, Part-time Number of jobs available: 1 Location: MOD Corsham … open to UK Nationals only We are looking for talented and hard-working individuals with demonstrable commercial experience or transferable skills, to join us in providing a full procurement service for digital technology capability across Defence. Defence Digital is responsible for delivering and integrating new digital capabilities, giving our forces the advantage on the cyber battlefield to combat an … the entire end-to-end procurement and delivery processes. The nature of the work requires SC with a portfolio that will offer the opportunity for DV. The role of Senior Commercial Manager includes the following: Providing expertise to Defence Digital project delivery teams to influence and inform the sourcing of new goods and services from 3rd parties Proactive More ❯

Senior Delivery Practice Manager - Data & Analytics, ASEAN Professional Services Job ID: Amazon Web Services Singapore Private Limited The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions … experience. - Highly strategic and analytical, possessing 15+ years of relevant experience in solving business, product, and technical challenges and 5+ years of direct people management experience, leading high-performing service line teams including business operations and financial management. - 10+ years of hands-on experience leading the design, development and deployment of complex data & analytics strategies and solutions at scale More ❯

helps - both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Please note: this role is mapped to ‘Senior Service Manager’ on our internal Career Path Framework. Job Introduction Join the BBC: Be at the Heart of Technology Operations! The Service Delivery and Compliance team … is the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities … As the Senior Problem Manager, you will champion problem management across our technology divisions. You'll enhance existing processes through training and governance, leading their adoption. This includes developing and maintaining a known error database to efficiently manage incidents and support critical resourcing decisions. Proactive problem management is crucial for a seamless user and audience experience. You'll More ❯

Senior Service Delivery Manager Position Description Are you a passionate Senior Service Delivery Manager looking to work on impactful projects that improve lives while being part of a globally recognised, award-winning employer? If so, discover where complex meets meaningful, and join CGI as a Senior Service Delivery Manager in the … home. All applicants must hold or be prepared to undergo National Security Vetting (NSV) to Security Check (SC) level as a minimum. Your future duties and responsibilities As a Senior Service Delivery Manager within CGI's Scotland & Northern Ireland Business Unit, you will be integral to driving service excellence for a key public sector client. This … is a high-impact role where you will take ownership of delivering a new and transformed IT solution. You'll work alongside CGI and client stakeholders to ensure service performance exceeds expectations, aligning with both business needs and contractual obligations. You will lead the delivery of managed services, monitoring performance through key service metrics and proactively managing risks More ❯

Social network you want to login/join with: Contractual Management: actively participates in Client/internal contract negotiations Production of Service Design requirements. Contributes to efficiently estimating costs, timescales and resource requirements for the successful delivery of service commitments. Service Catalogue Management: ensures that the Service Catalogue is established, agreed with the Client, and updated … with contracted services. Service Governance: evaluates the status of services provided (includes SLA management plus other contractual or non-contractual metrics used in the delivery of Client Services. Process Management: establishment and maintenance of the processes required in the provision of Client Services. Monitors, measures and reports on regular activities which are subject to contractual agreement or service … budget to minimize risk and maximize profitability. CSAT: monitors and influences improved customer experience. Problem Management: contributes to problems being addressed in a timely manner, and with minimum impact. Service Transition Management: ensures that new services or changes in services are transitioned into support according to established processes. Business Continuity Management: works closely with Client around business continuity; participates More ❯

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a … highly dynamic, technical, and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯

ServiceNow Senior Product Manager Join to apply for the [5651] ServiceNow Senior Product Manager role at National Highways [5651] ServiceNow Senior Product Manager 1 day ago Be among the first 25 applicants Join to apply for the [5651] ServiceNow Senior Product Manager role at National Highways Job Purpose The ServiceNow Senior Product Manager will be responsible for the end-to-end lifecycle of the entire suite of ServiceNow products and services. The role will set the strategy, ensure successful implementation and deliver a reliable service. This will involve collaborating across Architecture Design and Technology Services, Cyber Security and Information Rights, Data and Digital, Strategy, Transformation and Performance and Programme … Delivery and Service Operations to create an end-to-end product team. They will collaborate with business analysts, architects and project managers, leveraging technical best practice to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. Job Purpose The ServiceNow Senior Product Manager will be responsible for the end-to-end More ❯

Senior Operations Manager, Artificial General Intelligence Data Services Job ID: 2941449 | Evi Technologies Limited AI is the most transformational technology of our time, capable of tackling some of humanity’s most challenging problems. Amazon is investing in generative AI and the responsible development and deployment of large language models (LLMs) across all of our businesses. Come build the … future of human-technology interaction with us. We are seeking an experienced Senior Operations Manager to join our team in Cambridge. Key job responsibilities: Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities. Set the vision, direction and culture of their teams by managing individual and team performance expectations and … goals, monitoring real-time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets. Collaborate with internal partners to build input-focused operating plans for achievement of key measures. Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard More ❯

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Job description Managed Services - Senior Manager A key focus for KPMG's GCT team is to help multinational groups and financial services clients manage their global tax compliance, reporting and statutory accounting obligations, through outsourcing, co-sourcing, transformation … and technology. More information about our team is at the end of this job description. We are looking for talented Senior Managers to join us with technical experience such as: Deep tax and/or accounting compliance and reporting expertise and/or Deep VAT compliance and/or VAT process management expertise and/or Deep transfer pricing … appropriate technology to support compliance and reporting processes Roles & Responsibilities: Lead and project manage the overall delivery of global and large UK tax and accounting compliance and reporting managed service projects; Lead the implementation of managed service and transformation solutions to ensure the widespread adoption across their business units; Oversee the implementation of technology solutions to support the More ❯

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Lead complex projects as a Senior Project Manager in HR Technology Services. Working closely with a diverse set of partners, you will implement, support, maintain, and improve HR systems in line with strategic business and IT roadmaps! Responsibilities Lead multi-functional Technology projects from initiation through delivery, demonstrating … large, global organization. Experience running programs across geographical regions, functional teams, and applications. Demonstrable experience in HR processes, data, and systems (e.g., HCMs, LMS, ATS, Time & Absence systems, and Service Delivery tools such as ServiceNow). Strong tactical, critical thinking, and problem-solving skills. Strong planning, coordination, mediation, and leadership capabilities. Ability to engage with and influence diverse groups … HR and other business technologies. Experience leading post-M&A integration projects, focusing on aligning systems and processes across diverse entities. HR system implementation experience for HCM, ATS, HR Service Delivery, and Learning solutions. Knowledge of existing HR technology solutions, new technologies, and emerging trends. More ❯

Senior Manager, ServiceNow Architecture Lead Apply locations GBR-London-10 Paternoster Square Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R0098130 Leadership and Strategy Act as the principal ServiceNow architect for the Enterprise Service Management Platform (ESM) in an enterprise wide ServiceNow instance and ITOM migration programme. Propose and implement technical design … end-to-end solutions that adhere to Core Platform Standards and Ways of Working. Utilize ServiceNow capabilities and optimization technologies to identify improvement opportunities for ESM. Governance Represent Enterprise Service Management Platform (ESM) in all Technical Design and Governance Forums. Review, input into, and co-create solution and technical designs for ServiceNow ITSM and ITOM. Apply Best Practice methodologies More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital click apply for full job details More ❯

We help people into work, and make payments worth over £195bn a year to support some of the most vulnerable people in our society. We are looking for a Senior IT Service Manager to join our community of tech experts in DWP Digital click apply for full job details More ❯