13 of 13 Permanent Senior Technical Support Jobs

The Senior Technical Support role is part of our specialist Applications Delivery team, a group of dedicated technical professionals committed to delivering reliable IT services that directly support policing operations through the maintenance of robust, high-availability systems. As a Senior Technical Support specialist, you will focus on the operation and support of Oracle ERP systems, along with a range of related business applications. Your responsibilities will include responding to user queries, monitoring system performance, documenting support procedures, supporting system upgrades and maintenance activities, and contributing to ongoing service improvement … strong relationships with colleagues and stakeholders across the organisation. You ll be customer-focused and committed to delivering a first-class service, using your technical expertise and knowledge of best practices to ensure optimal outcomes. This role requires both professional maturity and a passion for continuous improvement within a More ❯

employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security. Job Title: Senior Specialist, Technical Support Engineer Job Code: 23989 Job Location: Colorado Springs, Colorado Job Description: L3Harris Technologies Inc. is seeking a Technical Support Engineer Senior Specialist to join our team to Provide technical assistance, analysis and informal training related to the WGS satellite and the GSCCE, and the DSCS satellite and the RSCCE. Travels as necessary to support site requirements and technical meetings. Provides payload control … and operations technical support and analysis services on the command and control of a satellite's communications payload. Supports operations personnel to develop and implement procedures for identification and resolution of complex satellite anomalies and perform satellite statistical and performance analysis. Provides technical support to operations More ❯

Senior Technical Support Engineer (Shifted Work Week) UK - Remote About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's … 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-quality technical assistance. You … will be part of the global support team, working on a shifted schedule that includes weekends to ensure continuous support coverage. In this role, you will assist with product-specific cases, manage case escalations, provide phone support and respond to alerts, helping Ping Identity deliver superior customer More ❯

Senior Technical Support Engineer - Generator About the Role Location : United Kingdom, Newcastle upon Tyne (Office/Site only) Company : Siemens Energy Limited Organization : Gas Services Business Unit : Service Europe & Africa Employment Type : Full-time Experience Level : Experienced A Snapshot of Your Day As a Senior Technical Support Engineer, you'll play a key role in ensuring the performance and reliability of Siemens generators and auxiliary systems. Your day may involve collaborating with internal teams and the global engineering network, providing expert technical advice, authoring work scopes and reports, and preparing for outages. You … ll also visit customer sites to support fault-finding, maintenance, and upgrades, contributing to a sustainable energy future while advancing your own technical expertise. How You'll Make an Impact Provide expert technical support for Siemens generators and auxiliary products. Develop and author technical reports More ❯

looking for FlyMates to join the next stage of our journey as we continue to grow. The Opportunity : We, at Flywire, are seeking a Senior Technical Support Engineer I. The individual will be responsible for working directly with customers and various teams on daily support and … the UK. This role will collaborate with said Flywire product and engineering, implementation teams, and with relationship managers to act as a bridge between Technical Support and relevant teams. Manage and complete tickets received from customers and other departments involving Flywire WPM, SFS, and eStore product suites. Act … queries related said products. Effectively manage product enhancements/bug fixes with respective product and engineering teams to reduce to resolve customer and common technical support issues. Act as a lead on incident management, projects, and collaborate with internal teams. Responsible for working with team members and cross More ❯

in our core technologies, as well as at least one other technology specialty, and develop expertise in a second area of specialty. Provide advanced technical support to customers via phone, online, chat, and email and use tools and advanced expertise to pull and effectively analyse logs, traces, packet … of any delivered resolution. Develop and maintain consistent and exemplary performance on all key performance indicators, modelling a higher-level achievement for level 1 Technical Support Engineers as well as your peers at the same job level. Properly de-escalate customers through expert communication and resource engagement, ensuring … deep understanding of networking technologies and how they are utilized by our products, platform, and customers. Expert at reading and analyzing network and other technical diagrams to aid in problem diagnosis and resolution, and often provide mentoring to colleagues to improve their technical abilities. Provide training to colleagues More ❯

The Onsite Senior Technical Support Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations … word processing, electronic mail, and operating systems. Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems. Maintain systems, install new equipment, and make modifications to client infrastructure as requested. Able to troubleshoot mobile devices … +4 years of related IT experience in an enterprise or server based environment. Must have 3+ years of recent systems maintenance and end user technical support experience. Financial services industry and MSP experience preferred. Excellent desktop and server troubleshooting skills. Strong hands-on experience in Windows Server, MS More ❯

Transparency in Cybersecurity: OPSWAT's Approach to File Security & Threat Detection Senior Joint Professional Services - Technical Support Engineer Protecting the World's Critical Infrastructure OPSWAT, a global leader in IT, OT, and ICS critical infrastructure cybersecurity, delivers an end-to-end platform that gives public and private … institutions worldwide, solidifying our role in protecting the world's critical infrastructure and securing our way of life. The Position OPSWAT is seeking a Senior Joint Professional Services and Technical Support Engineer to join our Global Customer Experience team, supporting customers in the UK. This role involves … coordinating with the global Support team to respond to technical queries, resolving issues efficiently, escalating bugs to R&D, and managing patches or upgrades. The engineer will also implement OPSWAT products, advise on best practices, transfer knowledge on administration, and promote other OPSWAT solutions. Additionally, the role includes More ❯

Healthcare NHS Foundation Trust\'s Digital Services Division has a vacancy for an experienced Operations Engineer to join the Central Systems team as a Senior Technical Support Analyst. Alongside the rest of the team you will support our Data Centre environments, infrastructure therein, and project services … about the role We have an ongoing programme of work planned to continually improve our security and services; as well as maintaining a successful support service, you will be expected to make a significant contribution to the delivery of IT services; you should have previous experience in supporting business … and verbal communication skills. You will have an enthusiasm for IT and a commitment to learning new technologies and skills. You should have excellent technical knowledge and experience in a number of key areas, notably supporting infrastructure systems such as VMware, Veeam, Windows 2019 Servers, storage platforms and Active More ❯

the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations … of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms. Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables. Understand various components of our products including how they function together and the workflow … customers. Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues. Logically assess the issue, propose solutions to customers and work with development on enhancements for the product. Serve as a highly effective mediator More ❯

the next stage of our journey as we continue to grow. The Opportunity: Flywire is looking for a highly motivated, passionate and talented Sr. Technical Support Engineer I . This individual will be responsible for working directly with customers and various teams on daily support and operations … of this before applying. Manage and complete tickets received from customers and other departments involving Flywire's various platforms Work closely with customers on support tasks and provide accurate answers and expectations for various deliverables Understand various components of ours products including how they function together and the workflow … customers Work hands-on with various web-based products and command-line tools in order to research and provide answers for various research and support issues Logically assess the issue, propose solutions to customers and work with development on enhancements for the product Serve as a highly effective mediator More ❯

Senior Technical Refresh Support Specialist On-site: Arlington, VA IPTA is passionate about providing our customers with technical solutions that satisfy their business needs. Through collaborative interactions with customers, team members, subject matter experts (SMEs), technical leaders, and partners we design practical solutions that solve … team members grow to achieve their personal career goals. We are looking for: Smart people with a passion for technology Ability to solve challenging technical business problems Self-directed professionals Hunger to continually learn and grow Responsibilities: Assess and recommend to the government the refresh of the IT equipment More ❯

action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are seeking a skilled Salesforce Technical Support Engineer to provide exceptional technical assistance to our clients. In this role, you will be responsible for ensuring the smooth operation … to develop changes will further contribute to enhancing our clients' Salesforce experience. Connect to your skills and professional experience You'll have strong Salesforce technical skills including a number of the following: Experience in onsite technical roles on at least two full-lifecycle Salesforce implementations, with strong expertise … join us. Together, we'll make an impact that matters. Customer Human connections are integral to business. We combine people, ideas and technology to support our clients to build strong connections. For example, through commerce, customer design and sales services. Personal independence Regulation and controls are standard practice in More ❯