226 to 250 of 341 Permanent Service Management Jobs

project delivery, leading the development, configuration and rollout of Coupa, before transitioning into a business-as-usual (BAU) leadership role responsible for the ongoing management and optimisation of the platform. Coupa will be a core corporate system for the organisation, centralising procurement activity, including contracts, supplier management … procurement platform across the organisation Design, develop, configure and maintain the Coupa system to meet business requirements Own the full lifecycle management of procurement applications, with a primary focus on Coupa Support and deliver integrations between Coupa and enterprise systems, including SAP, Workday, Maximo and other ERP platforms Ensure ...

team. In this role you will develop, implement and maintain automation solutions across the College's IT infrastructure, helping to reduce manual processes, improve service reliability and support compliance requirements. You will work closely with the IT Operations Manager and infrastructure teams to identify opportunities for automation and deliver … scripts, tools and workflows that enhance operational efficiency. You will also provide 3rd line technical expertise, supporting the effective management and continuous improvement of the College's IT systems and infrastructure. Job title: Infrastructure Automation Engineer Full time, Permanent. Colchester Campus About the role: In this role, you will ...

accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities We are looking for someone who can: Respond to users software/hardware queries via email or phone Talk … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific ...

Sentinel Investigate and resolve alerts, escalating where necessary Manage and maintain SOC tools, configurations, and updates Follow ITIL-based processes for incident, problem, and service management Produce regular reports and analytics on security incidents Contribute to continuous improvement of SOC processes and services What We’re Looking ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

Lead ERP Implementation Consultant £50,000 - £65,000 | Fully Remote Join a growing ERP software company as a Lead Implementation Consultant, combining project management and ERP consultancy in a client-facing delivery role. Working alongside a team of specialist Product Managers, you will lead ERP implementation projects from discovery … Challenge scope creep and manage customer expectations Act as the primary point of contact throughout delivery Experience Required ERP implementation consultancy experience Strong project management and stakeholder management skills Understanding of business processes including: Sales Order Processing (SOP) Invoicing Stock Control Light Manufacturing Service Management Maintenance ...

opportunity for a technically capable support professional looking to move into a varied, autonomous role within a fast-paced environment where technology and customer service are equally valued. The successful candidate will play a key role in supporting business-critical systems, maintaining data integrity, and delivering a high level … specialist applications and services. Working closely with internal departments and external stakeholders, you’ll combine strong troubleshooting skills with excellent communication and customer management abilities. Key Responsibilities Technical Support & Systems Management Deliver 2nd line support for software applications and business systems Take ownership of escalated incidents through ...

Helix services. The role acts as the single point of accountability across business stakeholders, external vendors, and delivery partners, ensuring that the service supports business objectives, transformation initiatives, and agreed service levels. Skills and Experience Must Have: - Hands-on experience with BMC Remedy and/or BMC Helix … platforms in past. - Proven experience as a service owner or senior delivery lead for enterprise IT platforms or critical business services. - Strong experience managing third party vendors in a multi supplier environment. - Sound understanding of IT service management, delivery lifecycles, and operational support models. - Experience managing both ...

design, delivery, optimisation and support of secure, resilient network infrastructure across operational environments. The role delivers measurable impact across customer, operational, project and service activities, with accountability for programme-level outcomes where applicable. The Network Engineer plays a key role in shaping, securing and optimising networks that underpin high … availability and business critical services. Network Engineer Benefits Company Shares Scheme, Pension, Medical Insurance, Financial Planning Support, Death in Service, Medicash Healthcare Cash Plan, Permanent Total Disability Insurance, Enhanced Maternity/Paternity/Adoption Pay, Company Sick Pay, Hybrid Working, Investment in personal and professional training, Professional Memberships, Health ...

Lead a team of technical engineers in a 24x7x365 technical network and compute environment providing supervision and management. Manage fault ticket administration and jeopardy management to maintain SLAs. Produce and analyse fault ticket performance reports to drive improvements. Host, lead, and oversee technical bridges with customers to resolve faults … hours support. Facilitate cross-team liaison, acting as primary point of contact. Oversee engineer bookings, resource allocation, and scheduling. Supervise email inbox management, ensuring efficient and professional responses. Direct creation and deployment of Microsoft Forms for operational workflows. Conduct and lead business continuity reviews and tests for operational resilience. ...

Install, relocate, and decommission IT hardware and structured cabling in line with data centre standards Update technical documentation, inventories, and asset records accurately Complete service requests within agreed service levels (SLAs) Follow all health & safety, security, and quality procedures at all times Support the day-to-day operation … similar critical environment Experience with hardware installations, decommissioning, patching, and structured cabling Understanding of IT infrastructure technologies and networking fundamentals Experience using ticketing or service management systems Strong attention to detail with a proactive approach to work Able to work independently and as part of a team Comfortable ...

DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & Automation Enable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & Operations Track platform health, usage … compliance Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & Enablement Lead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return ...

growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. … cloud or project-based roles. Key Responsibilities Provide 2nd line technical support to users across multiple UK locations. Take ownership of escalated incidents and service requests through to resolution. Troubleshoot Windows 10 and Windows 11 desktop and laptop issues. Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive. ...

with building the road map and strategy for our group Digital platforms Supporting the testing teams when applications are being tested. Working knowledge of service management to help with understanding the impact a project can have on BAU service teams. Were looking for someone who has 3+ … experience in gathering, analysing, and documenting business and functional requirements for technology solutions. Good understanding of the software development life cycle Knowledge of workflow management tools such as JIRA The ability to effectively communicate project progress, risks, issues, and decisions to relevant stakeholders. Clear documentation skills Good Stakeholder Management ...

Entra ID/Azure AD, Intune, Exchange Online, SharePoint) Familiarity with automation and tooling such as PowerShell, Azure DevOps/Git, and monitoring/management platforms Ability to manage workload across multiple projects, prioritising effectively and working to agreed timelines and budgets Understanding of IT service management ...

summary Working Full time: 37.5 hours per week We are looking for an enthusiastic, self-motivated and flexible individual to join our ICT Service Desk team.This post will be to answer incoming telephone calls, accurately record all information provided by each caller within an I.T. service management … Teams to ensure a satisfactory solution is provided. Main duties of the job The successful candidate will be based within the Service desk where they will be required to manage a high volume of incoming telephone enquiries ranging from basic I.T. to more specialised clinical systems support that require ...

Azure DevOps, GitHub, Power Platform, etc.) Define lifecycle (onboarding, upgrades, retirement) Shape platform roadmaps aligned to business and Microsoft ecosystem direction Provisioning & AutomationEnable self-service environments, repositories, and pipelines Embed security and compliance guardrails Standardise tooling patterns to improve consistency and scalability Monitoring & OperationsTrack platform health, usage, and compliance … Deliver insights to drive optimisation and investment decisions Define support models, resilience, and service management Adoption & EnablementLead platform adoption and change management Provide guidance, documentation, and technical leadership Support engineering teams and innovation initiatives What you'll get in return c£60,000 - £65,000 + benefits ...

some 3rd Line and Server support for those able or wishing to step up. You will be expected to: Take ownership of incidents and service requests, ensuring timely resolution Build hardware - laptops, tablets, phones, using Intune and Powershell. Support device management and application deployment using Intune Manage user … focused, adaptable, and comfortable working in a fast-changing setting Able to prioritise and manage multiple tasks Strong working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Given ...

high-quality delivery outcomes Ensure alignment of local and functional initiatives with global IT strategy, architecture, and standards Collaborate closely with Centers of Excellence, service owners, and delivery teams to enable seamless execution Contribute to prioritization and portfolio planning, balancing strategic value, operational needs, and compliance requirements Provide clear … Bachelor's degree in Information Systems, or a comparable qualification, or equivalent professional experience Solid understanding of enterprise IT landscapes, including applications, infrastructure, and service management Experience in production environments and/or corporate functions within international organizations is an advantage Strong communication, interpersonal, and problem-solving skills ...

solutions that directly support business objectives. Leading a team of 10 and managing a substantial budget, the role oversees key areas including business relationship management, project and change delivery, application management, IT operations, vendor partnerships, and risk and compliance. A critical focus of the role is driving standardisation … with excellent understanding of business processes and organisational priorities. Demonstrated experience in developing IT strategies and translating them into practical business plans. Strong vendor management expertise, including consolidation initiatives and supplier performance optimisation. Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

Managing backup, recovery, and disaster recovery processes Supporting incidents and troubleshooting platform issues Performing maintenance, patching, upgrades, and change activities Working within ITIL-led service management processes Improving documentation, standards, and operational procedures Supporting security, compliance, and platform resilience initiatives Working closely with wider infrastructure, cloud, and managed … supporting production database platforms in live operational environments Knowledge of backup, recovery, high availability, and disaster recovery principles Understanding of performance monitoring and capacity management Experience working within managed services, support, or service-led environments Familiarity with ITIL processes and change management A methodical troubleshooting approach ...

security. Oversee user account lifecycle processes such as onboarding, role modifications, and offboarding. Implement, monitor, and enhance cybersecurity controls, including endpoint protection, patch management, and incident response protocols. Conduct backups and recovery tests using Veeam solutions, maintaining disaster recovery plans to ensure business continuity. Support network infrastructure including … with Microsoft 365 administration and cybersecurity best practices. Familiarity with backup and disaster recovery technologies such as Veeam. Experience working within ticketing systems and service management frameworks. Excellent troubleshooting, communication, and organisational skills. Desirable Skills & Qualifications: Experience with VMware ESXi, vCenter, and endpoint management tools such ...

organisation in their search for an experienced IT Manager to join their friendly and collaborative team. This role offers a balance of strategic oversight, service management, and hands-on technical leadership. Key Responsibilities Oversee the organisation’s IT services, including management of third-party suppliers and associated … budgets. Ensure SLAs and service standards are established, monitored, and consistently met. Act as the primary escalation point for 2nd line support technicians. Maintain adherence to GDPR and data security frameworks Take a proactive, hands-on approach to resolving complex technical issues as they arise. Experience & Skills Required Proven ...

systems are configured, maintained, and optimised to meet the needs of clinical services. The role requires experience in system administration, user support, and incident management within an ITIL framework, alongside a strong understanding of clinical workflows and digital healthcare systems. The post holder investigates and resolves user issues, supports … onboarding users. This is a specialist digital role requiring both technical and analytical capability, effective stakeholder communication, and the ability to contribute to service improvement and system reliability in a complex healthcare environment. Main duties of the job The Digital Health Systems Analyst is responsible for supporting and administering ...