Head of Customer Success
- Hiring Organisation
- Jobleads-UK
- Location
- United Kingdom
customers do not need Customer Success in the traditional sense. They don’t need someone whose main job is to schedule QBRs, forward Slack messages, or politely ask whether everything is going okay. They need someone who understands their app, their customers, their business model, their growth goals, their RevenueCat … closely Review the top managed accounts and identify immediate risks, opportunities, unclear ownership, and missed adoption/expansion potential Shadow customer calls and shared Slack channels to understand where CSMs are creating value, where they are getting pulled into low‐leverage work, and where handoffs are breaking Form an initial ...