Technical IT Manager
- Location
- Reading, England, United Kingdom
management of the relationship with the managed service provider, including performance against SLAs, charges for non-standard items, complaints, changes to service System changes (software upgrades, introduction of new systems Non-standard requests (new software requests, different/more powerful laptops, etc) Acquisitions of businesses - guidance … absorb people and systems Security system monitoring - interpreting and managing output from the SOC (security operations centre) Software licensing (Microsoft, Mimecast, other systems (time recording, billing, marketing, etc) Change management (internal authorisation for significant system changes) Assistance to senior management in relation to IT issues (for example, integration ...