26 to 50 of 56 Permanent Support Team Leader Jobs

award winning and well established provider of business finance. Responsibilities will include: Manage the prioritisation of tasks and workflow throughout the Sales Support Team; Assist with recruitment for the department including planning for probation and initial support for new employees; Mentor and coach individuals ...

private sectors. Job Description 7 Month Contract With A Local Authority Job Purpose The Senior Systems Support Analyst/Team Leader serves as the highest technical escalation point within the Service Desk, leading the investigation and resolution of complex and business-critical IT incidents. … with infrastructure teams, End User Computing (EUC) engineers, and third-party suppliers, the post holder ensures the delivery of reliable, high-quality IT support services. Key Responsibilities Act as the senior technical escalation point for complex and high-priority IT incidents. Lead technical investigations and coordinate service restoration ...

Nerdio, our mission is to simplify the lives of IT professionals and maximize their Microsoft cloud and end user computing investments. We support organizations of all sizes looking to deploy, manage, and cost-optimize native Microsoft technologies. We partner with Enterprises and Managed Service Providers all over … over 50 countries by more than 15,000 organizations of every size and vertical. We’re committed to delivering exceptional service and support, which starts with identifying and supporting the best staff possible. We are a fast-moving, nimble company looking for individuals who are collaborative, empathetic, driven ...

Solera, a global leader in vehicle lifecycle and risk management solutions, is seeking a Team Manager for its Technical Customer Support team in Leeds. You will lead a team of up to 15 tech support reps, coach on performance … collaborate with-product and engineering colleagues to resolve complex issues. The role focuses on delivering exceptional customer support, maintaining high service standards, and driving continuous improvement in a fast-paced environment. #J-18808-Ljbffr ...

Nerdio is seeking a Team Lead for their EMEA Support Team, responsible for guiding and overseeing Support Engineers. The role involves both technical support and leadership, ensuring high-quality support delivery and efficient operations. The ideal candidate … over 5 years of experience in technical support or cloud infrastructure, with strong knowledge of Azure Virtual Desktop and Intune. This position offers remote-first flexibility and a competitive compensation package. #J-18808-Ljbffr ...

Howden’s IT Support Team Lead role drives … support delivery to ensure a high-quality end-user experience across the global business. You will lead a team of IT Support SMEs, manage incidents and requests, and align services with SLAs while working closely with Infrastructure, Security, and Applications teams. The role requires ...

Klipboard is seeking a talented IT support leader to motivate and manage the Helpdesk team, ensuring timely, accurate responses and escalations to maintain high customer satisfaction. You will stay current with supported applications and drive improvements across the service. This role requires strong communication, leadership ...

Technical Support Engineer/Team Lead (Azure M365) Preston/WFH to £70k Are you a Technical Support Engineer with a strong knowledge of Azure combined with leadership experience? You could be progressing your career at a growing software and technology consultancy. … Technical Support Engineer/Team Lead you'll lead and develop a team of cloud and infrastructure engineers, building technical capability and encouraging greater ownership across Managed Services. A key focus will be shift-left: coaching junior engineers to resolve more complex issues independently ...

Telefónica Tech UK&I seeks an On-Site Support Team Leader to oversee end-to-end delivery of on-site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance … strong end-user experience. Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement. #J-18808-Ljbffr ...

Hamilton Barnes is seeking a Support Team … Lead to manage the 24/7 technical support function for a UK-founded cloud-native platform provider. You will lead a team of engineers, own incident response, and drive improvements in automation, tooling, and processes. The role partners with engineering and product to feed customer ...

Klipboard UK is seeking an experienced IT Helpdesk Manager to lead the support team, drive service quality and ensure SLA performance across global customers. You will mentor staff, manage escalations and coordinate with cross-functional teams to deliver proactive service improvements. The role requires strong ITIL ...

Howden Group Services Limited is hiring an IT Support Team Lead to steer day‐to‐day IT support operations across multiple UK locations, ensuring high‐quality end‐user experience and rapid issue resolution. The role combines technical leadership with people management, service performance monitoring ...

DataVita is seeking a Service Desk Manager to lead and mature the support team across IaaS, BaaS, DRaaS, and Network services. You will build a structured path from 1st to 3rd line, act as escalation point, and own incident outcomes while hands-on in daily operations. … role requires 5+ years in IT support leadership, ITIL proficiency, and strong stakeholder management. UK driving license is essential; data centre and MSP experience are a plus. #J-18808-Ljbffr ...

entreprise de logiciels en pleine expansion recherche un Support Team Lead pour diriger une équipe dynamique. Le candidat idéal aura une solide expérience en support technique et en gestion d'équipe, et sera capable de travailler dans un environnement rapide tout en maintenant ...

Solera Corporation seeks a Technical Customer Support Manager in Leeds to lead a team of up to 15 representatives. Your role involves motivating the team, ensuring high customer support standards, and collaborating with other departments. Ideal candidates will have 3-4 years … technical support leadership experience, strong communication skills, and a customer-centric focus. The position emphasizes team development, performance monitoring, and process improvement within an innovative company framework. #J-18808-Ljbffr ...

promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique … adhering to, implementing and improving service metrics i.e., SLAs, OLAs and KPIs Evidence of delivering productivity, innovation and quality in a similar role Confident leader, with the natural ability to motivate and lead a team Understands priority and urgency of customers business requirements Forward thinking/proactive ...

promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique … adhering to, implementing and improving service metrics i.e., SLAs, OLAs and KPIs Evidence of delivering productivity, innovation and quality in a similar role Confident leader, with the natural ability to motivate and lead a team Understands priority and urgency of customers business requirements Forward thinking/proactive ...

through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness in relation to client and Juvo IT business … timescales this may include the need for client site visits as and when required. To provide technical guidance to the small Service Desk team and if required allocate tickets on the Service Desk system taking into consideration the skill-set of each team member, and mentor ...

provide technical support to clients of Juvo IT and technical oversight and mentoring to the team To meet the Service Desks agreed targets through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk … team this includes maintaining up-to-date and accurate Service Desk records click apply for full job details ...

NiCE Ltd. in the United Kingdom is seeking a Team Lead, Technical Support to own and drive expert technical assistance for customers, resolving complex issues across SaaS, networking, and voice technologies. You will coordinate cross-functional response efforts and ensure timely escalation when needed. You will ...

through identifying problem causes to achieve a quick and permanent solution. To be able to work effectively as part of the Service Desk team this includes maintaining up-to-date and accurate Service Desk records. To have a commercial awareness in relation to client and Juvo IT business ...

TurnerFox Recruitment is seeking an experienced Service Desk Manager to lead and develop a busy, customer-focused support team within a growing organisation. You will focus on delivering high-quality service, coaching staff, and driving improvements in performance and customer satisfaction. With strong people management skills ...

Xact Placements Limited in Reading is seeking a Head of 2nd & 3rd Line Support to lead the teams, drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident ...

beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. Team Lead, Technical Support. So, what’s the role all about? Any issue with our software that impairs the operation of a customer’s contact … interactions and monitors3+billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. NiCE is proud to be an equal opportunity employer. All qualified applicants will ...

Klipboard, formerly Kerridge Commercial Systems, is seeking an experienced IT Service Delivery Manager to lead our Helpdesk and ensure high-quality support. The role centers on motivation, training, KPI delivery and escalation management across locations ...