Ashbourne, Derbyshire, East Midlands, United Kingdom
IAP Recruitment LTD
Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a TechnicalSupport Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers who have purchased equipment,it is not a IT/Tech support related function. TechnicalSupport Team Manager key job details: The ideal candidate will have a passion for customer service, a strong technical background, and exceptional leadership skills. As … the TechnicalSupport Team Manager, you will play a pivotal role in ensuring that customers receive timely and effective technical assistance, fostering strong relationships and driving customer satisfaction. TechnicalSupport Team Manager key responsibilities: Lead and manage the technicalsupport team more »
A great opportunity has arisen for a TechnicalSupportManager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems … into projects. TechnicalSupportManager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technicalsupport and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. … Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes. Troubleshoot complex technical issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and more »
A great opportunity has arisen for a TechnicalSupportManager to join an industry leading faade specialist. You will serve as the cornerstone of their project execution strategy, providing expert technical guidance and hands-on support to facilitate the seamless integration of their facade systems … into projects. TechnicalSupportManager Position Overview Oversee the installation, maintenance, and repair of facade systems supplied by the company. Provide technicalsupport and guidance on site for facade-related products supplied. Conduct site inspections and audits to ensure adherence to project specifications and standards. … Collaborate with project managers, engineers, and construction teams to coordinate and optimise installation processes. Troubleshoot complex technical issues on site, offering timely and effective solutions. Develop and implement training programs for site teams to enhance their technical skills and product knowledge. Support customers with toolbox talks and more »
challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling. We are looking for a TechnicalSupportManager to join our global TechnicalSupport team. This person can be located in EMEA or APAC. Role Description … Qualified candidates are experts in technicalsupport with a demonstrated knack for building rapport with our customers, managing a high performing team, and ensuring direct reports provide highest levels of customer satisfaction. You develop and maintain leading product expertise within your team, move fluidly between various tools and … take pride in customer-facing work. You set the tone, energy and professionalism for your team through leading by example. Position reports to: Director, TechnicalSupport, Global Position requires you to manage other employees: yes Responsibilities: Lead a team of TechnicalSupport Engineers who work with more »
TechnicalSupportManager (Global) Remote, UK or EMEA circa £55k + SaaS B2B scale up I am looking for a TechnicalSupportManager to oversee the management of reported issues from our customers and internal teams. The successful candidate will be responsible for in … housing TechnicalSupport as it has been previously outsourced; the initial triage of issues, ensuring timely resolution, managing engineering bugs in line with their internal processes, and overseeing and working initially in collaboration with the current outsourced support team. In time, the plan is to build a … Proactive Alignment: Ensure all relevant teams are proactively aligned and updated on progress and resolution. Maintain clear and consistent communication to keep everyone informed. ● Support Team Management: Manage the support team, ensuring they are aligned with existing and new internal process requirements and customer service standards. ● Maintain Supportmore »
Partners, a leading global venture capital and private equity firm investing in high-growth technology and software companies. Job Summary Resolve is hiring a Technical Product SupportManager to lead a team of technicalsupport analysts and engineers. As the technical leader of this … team, you will be vital to the success of our customers and the growth of the technical skills within the support team. This role is designed for a leader who brings not only a deep understanding of IT automation but also a hands-on approach to customer support. … The ideal candidate will balance technical expertise, leadership skills, and a willingness to directly engage in resolving complex support cases. Key Responsibilities: Customer-Obsessed: Ensure regular communication with customers to identify the source of the issue and provide timely remediation. Take a hands-on approach in handling high more »
TechnicalSupportManager (MSP) - £40,000 + on-call/call out fees Middlewich An award-winning MSP possessing over 20 years experience covering the North West, are looking for a TechnicalSupportManager with a broad knowledge of Windows Server, Virtualisation and Networking … Security to join the experienced team. This role is ideally suited to a proficient Senior IT Support Engineer with some leadership experience and a breadth of technical experience, preferably gained from a similar MSP environment, who importantly would be confident talking solutions and specifying ideas to customers and more »
For our Sales & Marketing Department, we are recruiting our Customer TechnicalSupportManager (CST Manager) to provide technicalsupport for our customers, local sales team and the other internal stakeholders (Plants). Reporting to the Head of CTS, the CST Manager based in … the UK will be responsible for: Maintain the relationship with customers with high level of communication Tackle technical issue in partnership with Machines manufacturers and internally with R&D, Quality and sales team, Maintain a high knowledge on our customers manufacturing process and machines, Find solutions to adapt our … products to our customers technical constraints, Implement if necessary and follow up their production changes, Provide support to our local sales team and R&D department , Take part of the plant quality improvement, Take an active part of new products launching, Profile A technical qualification, A high more »
Greater London, England, United Kingdom Hybrid / WFH Options
Follow The Oak Ltd
Role : Customer Success TechnicalSupportManager (Data & Technology) Location: West London, UK (Hybrid 4:1) Sectors: Leisure, Sports & Physical Activity Salary & Package: Circa £42k Reporting to: Global CS Director Role Overview: The aim of Customer Success Support is to increase customer success by enhancing their platform … Responsibilities include: Maximising customer value to sustain business growth and profitability. Analysing customer data to enhance their experience and outputs. Triaging and resolving customer support tickets efficiently. Job Description The CS Technology SupportManager oversees the team that provides technical assistance to both internal staff and … inquiries promptly in line with Service Level Agreements and core values. Responsibilities: Ensure consistent achievement of Service Level Agreement (SLA) targets. Manage the Tech Support team to align with SLA targets and improve workflow. Identify and communicate areas for improvement via the Daily Support Dashboard Collaborate with the more »
Liverpool, England, United Kingdom Hybrid / WFH Options
Set2Recruit
An award-winning organization in the logistics industry in the UK is seeking a Technical Application SupportManager to join their expanding IT and engineering divisions. This role would be contributing to a variety of new projects as well as giving the opportunity to build and lead … new Application Support Teams. Key Responsibilities: Responsible for provisioning technicalsupport capabilities for Microsoft-specific technologies such as .NET, ASP, SQL Server, T-SQL, Web services and Web applications Hands-on to lead, coach, support and delegate technical experience to a team of application support … Develop training plans for new hires in the expanding team and continue to improve training for current staff Requirements: 7+ years of experience of technical competency within as many of the following as possible: Windows Server operating systems, ASP.NET applications, ASP.NET hosting environments, .NET applications, REST APIs, MS SQL more »
Ashbourne, Derbyshire, East Midlands, United Kingdom
IAP Recruitment LTD
Our client, a revolutionary UK leading supplier of cutting-edge equipment, are currently looking to hire a TechnicalSupport Team Manager to join their Customer Support function. This is a permanent role and is located in Ashbourne, Derbyshire. This is a business to business support function dealing with customers who have purchased equipment,it is not a IT/Tech support related function. Technical Suppo... APCT1_UKTJ more »
Chroma are currently recruiting for a Senior Tech Support Role to join a Managed Service Provider in their office based near Cheshire, 5 days a week on-site offering up to £40K per annum. This person will assist first and second-level support staff by accurately identifying software … for an individual who is looking to work for a company that looks after their staff as they pride themselves on employee morale. They support a wide range of SMEs from manufacturing to legal to hospitals and everything in between.You wont get bored here as there is a massive more »