role is primarily based in Skelmersdale with regular travel to Manchester and occasional UK-wide site visits. You will troubleshoot hardware, software, network, and telecommunications issues both remotely and on-site, ensuring minimal disruption to customer operations. The Role Provide 1st and 2nd Line support across hardware, software, networking … resolve issues with laptops, desktops, mobile devices, printers, and peripherals. Support Windows OS, Microsoft 365, Active Directory, and enterprise applications. Install, configure, and maintain telecommunications systems including VoIP and mobile device management. Use ITSM tools (ServiceNow, Remedy, Jira) to manage incidents and requests. Troubleshoot network technologies such as TCP/ ...