Customer Success Manager
- Hiring Organisation
- Chapman Tate Associates
- Location
- Oxfordshire, England, United Kingdom
sell opportunities through value-led conversations Support technical discussions across enterprise backup and recovery environments including IBM TSM (Tivoli Storage Manager), IBM Spectrum Protect, Veeam, Rubrik, and Cohesity ecosystems Collaborate with Support and Engineering teams to resolve customer issues Identify early warning signs of customer risk and drive retention … roles Strong hands-on or working knowledge of enterprise backup and data protection platforms such as IBM TSM (Tivoli Storage Manager), IBM Spectrum Protect, Veeam, Rubrik, Cohesity (or similar technologies) Comfortable operating in a semi-technical environment with infrastructure-level understanding Proven track record in renewals, retention, and account ...