Insights and Analytics Manager
- Location
- Cardiff, Wales, United Kingdom
turn analysis into practical recommendations and measurable improvements. You'll have opportunities to develop expertise across customer journey analytics, speech and text analytics, data visualisation, customer experience measurement and modern insight techniques. Working with colleagues across Customer Experience, Platform, Operations and Data teams, you'll broaden your understanding … with the ability to identify trends, root causes and opportunities for improvement. Experience using tools such as SQL, Power BI or similar analytics and visualisation platforms. Ability to translate complex analysis into clear recommendations for technical and non-technical audiences. Experience creating dashboards, self-service reporting or other insight products ...