2 of 2 Temporary Service Management Jobs in Aberdeen

quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯

quality, reconciliations and reporting enablement; maintain interface contracts and runbooks. Controls, Risk & Compliance Embed SoD, Joiner-Mover-Leaver and GDPR controls; maintain audit-ready evidence. Coordinate with Information Risk Management and Architecture on risk acceptance and remediation. Vendor & AMS Governance Act as day-to-day interface to AMS and ISVs: prioritise backlog, agree estimates/timelines; manage SOWs, Service Level Agreements, KPIs and Service Improvement Plans. Ensure clean handover to BAU with updated documentation and knowledge articles. Service Operations (SME/L3 coordination) Serve as functional SME and L3 escalation: triage complex issues and direct AMS/vendors to resolution. Maintain support models, runbooks and knowledge articles; track service KPIs and drive SIPs. Role Dimensions … hypercare leadership. Integration literacy (APIs/middleware), data quality mindset and documentation discipline; ways of working aligned to ITIL v4 and PMO governance. Excellent stakeholder communication; experience with IT Service Management (ITSM) tools (e.g., ServiceNow) and Agile/Scrum or PRINCE2. Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing More ❯