2 of 2 Temporary Service Delivery Jobs in Bristol

work closely with the CAST Team Manager to expand and develop an established team, integrating new workflows resulting from Connected Insurance initiatives, while maintaining service level agreements (SLAs) across existing operations. In this role you will: Lead and support the team of Account Managers to review applications that cannot … SLAs, effective communication, and timely issue resolution. Monitor the team's performance and progress towards meeting individual and team targets, ensuring consistent high-quality service delivery. Act as a point of escalation for complex cases, providing expert advice and support to the team. Identify opportunities for continuous improvement ...

first line of support for our education customers, delivering assistance via telephone, remote support, and site visits. Your role will involve: Providing top-notch service desk support while adhering to pre-defined processes. Utilising remote support tools effectively to resolve issues. Demonstrating a solid understanding of Windows O/… M365 products, along with education-specific applications. Prioritising workloads to manage peaks in demand seamlessly. Updating service desk software, specifically Connectwise Manage, with accuracy. Collaborating with a vibrant team to ensure smooth and effective service delivery. What We're Looking For: We seek enthusiastic individuals who possess ...