Helpdesk Support Agent
- Hiring Organisation
- Pertemps Milton Keynes
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Temporary
- Salary
- Competitive salary
Provide phone/video technical support to remote examiners. Troubleshoot issues relating to AQA’s e-Marker® software. Diagnose PC/laptop issues including wireless, firewalls, antivirus, and software conflicts. Guide inexperienced users through step-by-step solutions calmly and clearly. Log issues accurately with clear and detailed notes. Produce … skills. Patient, customer-focused, methodical, and accurate. Ability to remain calm under pressure. Strong understanding of: Microsoft Windows PC/laptop functionality Internet connectivity Wireless troubleshooting Firewalls & antivirus Software conflict problem-solving Methodical approach to analysing issues and gathering facts. Ability to work independently without close supervision. Strong teamwork ...