2 of 2 Temporary Service Analyst Jobs in Cardiff

in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post. To provide first and second line support to service users to IT Information Library (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managingand processing … duties of the job To resolve incidents/faults and user support issues to the satisfaction of the end user. To respond to user queries ina timelyandaccuratemannerin accordance withagreed service levels. To resolve problems from first principles andpast experience. Gain a sufficient level of knowledge of the nominated systemsin order torespond to user queries by shadowingappropriate teammembers. Maintain and … develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand how it may affect first line support activities andassistin the development of amended working instructions and procedures asappropriate. About us Digital Health and Care Wales (DHCW) is part of the NHS More ❯

Job summary The post is fixed term/secondment for 2 years due to funding. An excellent opportunity has arisen for an Information Services Analyst to provide valuable insights and data driven recommendations, supporting colleagues to design and implement high-quality digital solutions and improve the quality of research management. This role will suit a self-motivated individual with … for digital services and systems and enjoys a varied workload. The post holder will require excellent communication skills, have a positive and flexible approach to the needs of the Service, be motivated, ready for the next challenge and enjoy working as part of a very busy team. The post may close early if sufficient applications are received. Main duties … to day operational support for research systems, advising system users on research study data collection and collaborating with cross functional teams to understand business objectives and data requirements for service improvement projects. Working with colleagues to analyse and recommend improvements to data capture and quality, utilising communication skills, digital skills, and judgment to improve the completeness, timeliness, and accuracy More ❯