3 of 3 Temporary Incident Management Jobs in Central London

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

practices and automated threat responses. Review of actual or potential security breaches and vulnerabilities and oversight of prompt and thorough investigations, including recommending actions and appropriate control improvements. Line management of the assigned team members, ensuring their skills and capabilities meet the current and future needs of the Society. Oversight of security requirements for all Technology Services (including infrastructure … audio-visual services, end-user computing, enterprise applications, facilities and communications services) through planning, installation, maintenance, and acceptance of network components and services processes. Lead and deliver implementation and management of network security measures including access control, authentication, encryption and intrusion detection/prevention. Manage large-scale identity and access management initiatives and oversee the integration of identity … and access management services with new technologies. Working with the SecOps and SOC teams to develop, continuously improve, maintain and regularly test incident management policy and procedures. Ensuring security operations controls and processes adhere to relevant laws and standards including GDPR, Data Protection Act, Cyber Essentials, PCI DSS. Identify, assess and clearly communicate risks in the domains More ❯

and VDI platforms. Ability to build desktops from scratch and a deep understanding of Windows security constructs. Excellent problem-solving skills and ability to manage Change, Problem, and Incident Management processes effectively. Day-to-day of the role: Provide analysis, troubleshooting, implementation, administration, security, and maintenance of the Windows Desktop/Active Directory system. Manage end-user Windows More ❯