Customer Operations Manager
- Hiring Organisation
- Gi Group
- Location
- City, London, United Kingdom
- Employment Type
- Temporary
- Salary
- GBP 50,000 - 65,000 Annual
performance-monitor external service partners/contact centre providers against SLAs Ensure customer platforms run smoothly: online accounts, app, payment providers, billing platform and data flows Lead new site/customer onboarding, partnering with regional teams and service partners Support escalations: complex complaints, service interruptions and Ombudsman cases Drive … operational standards Track and report on customer metrics, aged debt, complaints and compliance (weekly/monthly insight) Support regulatory and audit requirements (e.g. data protection, Heat Trust, Ofgem) Essential experience Demonstrable experience in utility billing, credit control and customer service (non-negotiable) 5+ years in customer operations/service ...