1 of 1 Temporary Incident Management Jobs in Cumbria

established procedures. In addition to the preventative maintenance tasks, support will be available to support queries and investigate system issues across the environments as well as responsible for supporting incident management and problem resolutions. You’ll also provide subject matter expertise to the change function, supporting projects from shaping through to closure. They will also assist the DBA … databases and associated environments including live, DR and test environments. Ensure environments are appropriately patched and secure. Provide support and ensuring that agreed support SLAs are met. Support the incident management process, problem management and implementation of changes. Support the management of risks and issues. Provide SME knowledge to the business. Engage with third party support … across CITO teams and the wider business. Ensuring all activities are undertaken in consideration of and in line with Technology and CBS Strategies Utilise existing tooling for the effective management of tasks and queries, and documentation. Input into and maintain a standard library of documentation and procedures. Out of hours on-call for critical systems may be a requirement More ❯