when necessary. Perform remote troubleshooting through diagnostic techniques and ensure high-standard triaging of calls. Support a variety of technologies including Audio Visual systems, desk and mobile phones, laptops, Microsoft Dynamics, Office 365, and in-house applications. Quickly escalate major incidents to IT management, obtaining detailed information about the incident and its impact. Maintain excellent communication skills and a More ❯
print services) Identify recurring issues and suggest or implement solutions to improve support efficiency Technical Skills Required: Experience with ITIL framework and IT service management best practices Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) Experience with Windows and Mac operating systems Knowledge of networking fundamentals (TCP/IP, DNS, DHCP) Familiarity with active directory and user account management … skills for both hardware and software issues Knowledge of IT security best practices Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic understanding of cloud-based applications (e.g., Google Workspace, Microsoft 365) Working Hours:Onsite: 08:30 - 17:00 (Mon-Thu), 08:30 - 16:30 (Fri)Please note this role could lead to a permanent position.Are you interested in the More ❯
