Service Designer / Business Analyst
- Hiring Organisation
- Connect2Hackney
- Location
- Hackney, London, United Kingdom
- Employment Type
- Temporary
- Salary
- GBP 490 - 500 Daily
specifications, user stories, decision trees, and procurement backlog items for modern CCaaS and conversational AI self-service tools. Root-Cause & Failure Demand Analysis: Lead collaborative workshops with front-line teams (contact centre advisors, housing officers, triage teams) to address recurring contact drivers and model automated routing solutions. Agile Specification … residents and staff to iterate both interim service tweaks and future AI interaction flows. What We're Looking For Essential Experience & Knowledge: 3+ years working in a hybrid Service Design/Business Analysis role. Demonstrated experience in public sector or local government transformation. Strong track record of delivering immediate ...