2 of 2 Temporary CRM Jobs in the East Midlands

company, placing highest priority on meeting customer needs, meeting overall business performance targets. Principal Elements Ensure you are working efficiently within Salesforce CRM, proactively updating the customer and internal stakeholders to ensure maximum customer satisfaction. Creating, managing and closing cases efficiently and effectively. Enable accurate and timely service order processing ...

role, you will take ownership of customer cases, ensuring all interactions are accurately logged and managed within agreed service levels. You will work across CRM and ticketing systems, liaising with internal departments to coordinate resolutions and provide timely updates to customers. This role plays an important part in maintaining customer … email, and other communication channels Diagnose and troubleshoot technical or product-related issues, guiding customers through solutions Log, update, and manage cases accurately within CRM and ticketing systems Prioritise and manage a queue of customer tickets to meet agreed response and resolution times Professionally manage escalated or challenging situations ...