Service Desk Team Leader
- Hiring Organisation
- Reed
- Location
- Norwich, Norfolk, England, United Kingdom
- Employment Type
- Temporary
- Salary
- £20.44 - £24.61 per hour, Inc benefits
Line manage Service Desk Analysts and Senior Analysts Conduct performance reviews, appraisals, and development planning Manage team rotas and ensure adequate service coverage Provide coaching, mentoring, and ongoing support Deputise for senior management when required Technical Support & Incident Management Provide hands-on support during high-demand periods and major incidents … senior support role Strong understanding of ITIL processes and service management frameworks Experience managing ticket queues, SLAs, and performance metrics Excellent people management, coaching, and leadership skills Ability to act as a senior escalation point for technical and service issues Experience working with ITSM tools and end-user support environments ...